Justin Terry Email & Phone Number

Austin, Texas, United States

Streamlined frontend communication processes, reducing onboarding time by 15%, leading to faster client activation and improved satisfactionDevised and implemented a customer segmentation and SLA strategy that improved service delivery and tailored client support.Standardized and optimized client intake forms, cutting processing time by 20% and improving data accuracyCrafted and delivered messaging centered on data-driven insights, enhancing client understanding and trust in consultative servicesDirected a critical project migrating users to a modern interface, significantly enhancing UX and boosting user adoption by 6X

St. Louis County, Missouri, United States

Oversaw high-touch enterprise client relationships, leading product demos and training sessions that increased client proficiency and satisfactionPartnered with Sales to craft tailored client plans and growth strategiesRevamped onboarding processes, cutting first-quarter churn by 10% and improving client retention rates.Boosted client engagement by 15% through a redesigned drip campaign and targeted proactive outreachDelivered actionable insights by analyzing heat map engagement data, facilitating data-driven decisions for internal teams and clientsGathered and analyzed customer feedback, collaborating with Product & Engineering teams to drive product enhancements and align with client needs

St Louis, Missouri, United States

Facilitated client orientation and onboarding through virtual meetings, ensuring a smooth transition and high client satisfactionSpearheaded the operational aspects of a SaaS product merger, successfully integrating services and enhancing product offeringsIntegrated new software partners and verticals, broadening product offerings by 30% and driving business growthFormulated and implemented best practices for onboarding, streamlining procedures, and improving client ramp-up timesManaged contract renewals meticulously, maintaining accurate records and reducing contract lapses

St. Louis, Missouri

Facilitated a seamless transition to new ownership and guided the company through the sale and exit processEstablished and cultivated partnerships with home builders, real estate agents, and vendorsCultivated strong ties in the community and with key business collaboratorsDirected on-site operations and ensured quality control for all blueprints and schematics, resulting in a 25% reduction in project errors

Kirkwood, Missouri

Engineered client retention strategies that increased policy retention rates by 15%, improving overall customer loyalty and satisfactionReduced policy lapse rates by 4% through an enhanced and targeted client outreach strategyFortified customer relationships through consistent, proactive follow-up initiativesStreamlined office operations, enhancing efficiency and productivity through strategic task delegation and workflow optimization

Led team based on executive directives, optimized workflow, and inter-departmental communication, resulting in a 20% increase in efficiencyCreated best practices materials and SOPs, implemented strategies to boost social media presence, resulting in a 30% increase in online engagementImproved data collection and analysis processes, leading to a 15% improvement in data accuracy

Advocated and implemented recycling and eco-friendly cleaning practices, increasing sustainability awareness and compliance across facilitiesOversaw daily service operations and managed projects for multiple office buildings, ensuring efficiency and quality standards were consistently metLed and trained a team of approximately 50 employees, enhancing performance through effective supervision and skill development initiativesManaged payroll operations and successfully introduced a modernized payroll system, streamlining processes and reducing errorsPioneered and set new standards for comprehensive building recycling programs, significantly improving waste reduction and recycling rates

My tenure at Eastside Plumbing saw me lead a small crew of residential plumbers through scheduling, inventory control, and client growth via sales and marketing. I began as a member of the install crew and was promoted to a management position within 14 months.

Upon graduating High School, I joined Snow Insulation as a laborer. I worked to learn about the business operations and bidding process. Two years into my tenure, I elevated my position to Sales and Operations Manager. I lead the inventory management process and new job bidding directives.