- Provide strategic advice and insights on business development and technology solutions, assisting in the growth of a web, app, and software development company catering to both national and international clients.- Leverage experience in marketing and operations to enhance the company's service offerings, ensuring high client satisfaction and effective project management.- Support Hactric’s mission of delivering cutting-edge technology solutions, driving success for a diverse portfolio of clients across various industries.

- Promoted within three months because of exceptional customer service skills- Resolved complex customer issues with a 95% first-call resolution rate, maintaining high customer satisfaction.- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.

- Enhanced customer satisfaction by resolving issues promptly and professionally.- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.- Managed high call volume while maintaining a courteous and professional demeanor.- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

- Spearheaded operations for Pakistan's first smart scooter-sharing startup, achieving national recognition and international awards, such as the Global Green Business & Sustainability Innovator of the Year.- Raised early-stage investments to scale ECOLAD's infrastructure and expanded services across major urban centers.- Established key partnerships with Roboconn (technology provider) and Ezbike to accelerate urban mobility solutions.- Directed a diverse team, optimized operations, and improved logistical efficiency, leading to a 25% increase in user base year-over-year.- Innovated sustainable mobility solutions, directly contributing to reducing the carbon footprint in urban environments.

- Successfully launched and scaled Pakistan’s first smart bicycle-sharing system, which expanded to multiple universities and cities, serving thousands of users.- Secured key partnerships with international organizations like WHO, WWF, and UNODC, ensuring long- term growth and credibility.- Built a strong operational foundation, leading to efficient, customer-friendly service that saw a 40% increase in user retention.- Raised investment for scaling and partnered with leading academic institutions (NUST, University of Peshawar) to create sustainable urban mobility solutions.- Managed product lifecycle and introduced technology enhancements that improved the user experience, resulting in increased customer satisfaction.

- Developed and executed marketing strategies that increased engagement with stakeholders, helping secure partnerships for NSTP.- Designed and implemented damage control measures on social media, improving the institute's reputation and visibility.- Collaborated with senior leadership to build outreach strategies, expanding NUST’s influence in the academic and corporate sectors.

- Contributed to the establishment of Pakistan’s first Science and Technology Park (NSTP), driving digital communications and public outreach.- Developed and executed marketing strategies that increased NSTP’s visibility, leading to successful collaborations with top-tier industry players.- Managed digital content creation and social media presence, resulting in a significant increase in engagement and awareness.- Built and nurtured relationships with key external partners, including government bodies, corporations, and academic institutions.- Spearheaded crisis management initiatives, ensuring NSTP's reputation remained strong during critical moments.