Kadonna Knape Email & Phone Number

Austin, Texas Area

Provide support for vendor selection and procurement of development services across product development, platform, and publishing technologies. The support includes vendor identification, bidding to support budget planning, competitive bidding, bid analysis, assignment recommendation, contract pre-work, PO creation, and final project reconciliation. Additionally, it includes negotiating rates, providing input on the development of K-12 rate cards and scales, and supporting departmental operational efficiency targets.

Austin, Texas

Responsible for ensuring Customer Experience Operations projects followed standard Project Management Life-cycle (PMLC) methodologies guided by industry leading practices and as defined by the company. Responsibilities included managing projects within budget and resource constraints, while ensuring that projects met requirements, deadlines, and business requirements. The role required significant interaction with management and leadership within the CX department and with other stakeholders outside of the department as needed, with a focus on successful deliverables for the business.

Dallas, Tx

Provided day-to-day direction within the Multimedia Production department, helped maximize product development efficiencies, communicated on project statuses, and assisted team members in meeting departmental and individual goals.

KSS provides project and business solutions that meet your business needs. We start by understanding your business or project goals, then develop an actionable plan to successfully meet those goals.

Austin, Tx

Managed product development projects for educational software and digital products.

KSS provides project and business solutions that meet your business needs. We start by understanding your business or project goals, then develop an actionable plan to successfully meet those goals.

Coordinated and facilitated internal teams to fulfill client requirements for custom learning solutions. Provided effective project planning to ensure successful fullfillment of clients needs. Managed client relationships throughout product development cycle.

Defined and documented non-technical support processes and departmental commitments for publishing technologies across all divisions, and collaborated with other interested departments to define the enterprise-wide support model. Managed support staff in daily analysis and resolution of publishing technology and business process issues. Ensured compliance with support communication plans. Implemented continuous cycle of feedback to measure, evaluate and adapt the business support processes to meet the changing needs of the divisions. Liaised with Training and Research & Development teams to ensure seamless end-to-end service to the divisional users.

Managed large cross-division online technology projects. Role included ensuring projects meet business divisions needs, coordinating resources across divisions and departments, creating and maintaining budgets, schedules, and vendor relationships (domestic and offshore). Role required proactive problem-solving and open communication to ensure success for the business divisions, whose online projects are complicated, interwoven w/thousands of product development dependencies and have tight budgets and with no-slip deadlines.

I provided expertise and leadership throughout the product development life cycle in the areas of project management, production processes, collaborative team environment, project accounting, instructional design, product design and implementation, content management and quality assurance.I established successful processes and coordinated external and internal teams to efficiently produce a full, multimedia curriculum consisting of over 1000 distinct learning assets. Learning assets included video, audio, music, and Flash interactivities, written and designed to meet state and national education standards as well as the needs of diverse learners.

Certificate, Full Stack Web Development

Bfa, Theater Management