Kaila Richardson Email & Phone Number

Columbia, Sc, Us

• Own and nurture client relationships, providing expert guidance on benefits administration matters.• Serve as a subject matter expert for all Questco administered plans, addressing client inquiries and concerns.• Provide mentorship and support to team members, serving as a resource for resolving complex issues.• Lead and oversee the Open Enrollment process, including strategic planning, execution, and evaluation of outcomes, with a focus on enhancing employee engagement and satisfaction.• Advocate for employees experiencing benefit claim issues, leveraging your expertise to resolve issues promptly and effectively.• Develop and review training documents and operating procedures for all benefits functions, ensuring accuracy and compliance.• Train team members on systems functions and products for specialist roles, promoting continuous learning and development.• Identify risks and problem areas in benefits administration processes, recommending policies and procedures to enhance performance.• Interact with other departments to perform root cause analysis and propose solutions for process improvement.• Conduct in-process and routine quality control audits to maintain service quality and compliance standards.• With guidance from management, develop and lead efforts to train the Benefits Support Team, ensuring accuracy and quality control in benefits administration processes.• Support open enrollment project planning and quality control initiatives to ensure success.• Perform other related duties or special projects as assigned, contributing to the overall success of the benefits administration function.

- Assist clients with benefits including; group health, dental, vision, disability, life insurance, flexible spending as well as others.- Maintain and update client records, as needed.- Communicate with client companies over the telephone and via email.- Attend onsite/virtual and offsite benefits open enrollment meetings.- Ensure the confidentiality of client and worksite employee data.- Promote a positive work environment by maintain respectful interactions with management, employees, and clients, and helps drive change to ensure client satisfaction.- When business needs require, will perform duties of Benefits Coordinator including, but not limited to, assisting worksite employees, updating worksite employee records in HRIS and carrier systems, and research/resolve benefits billing discrepancies through carrier invoice reconciliation.- Complete with excellence all other duties as assigned.

- Collaborate with clients to gather and analyze their requirements, specifically related to their HCM and payroll information- Configure the HCM software based on client specifications, ensuring accurate mapping and integration with their existing systems- Facilitate data loading ensuring the integrity and accuracy of the data during the migration process- Provide technical guidance and support to clients throughout the implementation phase, addressing any issues or concerns that arise- Collaborate with cross-functional teams, including developers, project managers, and product specialists, to ensure successful and timely implementations- Conduct software training sessions for clients to ensure proper understanding and utilization of the software- Troubleshoot technical issues and provide timely resolution or escalate to the appropriate team as needed throughout implementation process- Continuously stay updated with industry trends, best practices, and emerging technologies related to HCM systems- Solve complex problems, drive change, and implement solutions- Handle time-sensitive customer issues- Collaborate with peers and Technical Developers to identify solutions or workarounds

-Coordinates with back-office the audits, reconciliation, and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing-Coordinates communication with appropriate comprehensive benefits, internal business partners, or third-party resources to expedite responses to critical process, operating, client, or participant situations. Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and WFN functionality.-Continually upgrades knowledge and skill base relating to health & welfare benefit programs including compliance, standard operating procedures, administrative practices and process, WFN product, and other products as applicable to increase proficiency in a support capacity. May champion and/or assist in assessing regulatory changes and process impact, process improvement, WFN product or other service application rollouts, and service training. Acts as a liaison between the service center, relationship manager, and the client to explain benefits-related processes.-Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans. Takes a proactive approach to establish systematic processes and procedures that will reduce or eliminate errors-Provides consultive benefits support and best practices to assigned client book of business.-Manages the workflow (both manual and electronic) to ensure that benefits transactions are accurately processed by both ADP and non-ADP service providers such as Section 125/FSA, COBRA, 401(k), etc.

Norfolk, Virginia

-Take ownership of resolving issues and responding to questions to questions from participants and third parties regarding multiple product offerings such as benefits, payroll, HR, 401K, Risk, Workers Compensation, E-time, etc. -Supports cross-functional efforts for both lines of businesses Comp Services and PEO.-Works in conjunction with various team members to resolves errors, issues timely and accurately as it relates to carrier connections, payroll and manual carrier updates. Escalates failures appropriately and escalates programmatic issues to partner team members as appropriate.-Use on-line tools and other resources to research and respond to Employee/manager inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.

Suffolk, Va, United States

* Assemble, lead and motivate a team of optically knowledgeable salespeople to deliver sales plan consistently. Resolve customer issues relating to service, optics and quality.* Responsible for meeting budgetary and sales target through motivating and developing staff.* Identify performance and training needs, provide support recognition and performance appraisals.* Maximizing every sales opportunity by promoting the highest standards of customers care and recognizing potential development and training opportunities.* Optimized short and long-term sales by building rapport with customers, educating them about different product options, ordering and merchandising the right assortment to meet their needs.* Recommending complete solutions and following up as required to build trust and a positive shopping experience.* Held weekly and monthly meetings with each department to talk about goals and commitments.

Oak Glen, Ca

- Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations.- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.- Placed orders for necessary goods such as food, kitchen tools, and cleaning products.- Addressed any customer concerns or wishes appropriately.- Brought forth an energetic attitude and positive spirit.- Continually adapted and excelled in a fast-paced environment.

Bachelor Of Business Management, Business, Management, Marketing, And Related Support Services

Education record

Activities and Societies: Great Oak High School Step Team