Kaila Richardson Email & Phone Number

Columbia, SC, US

• Own and nurture client relationships, providing expert guidance on benefits administration matters.
• Serve as a subject matter expert for all Questco administered plans, addressing client inquiries and concerns.
• Provide mentorship and support to team members, serving as a resource for resolving complex issues.
• Lead and oversee the Open Enrollment process, including strategic planning, execution, and evaluation of outcomes, with a focus on enhancing employee engagement and satisfaction.
• Advocate for employees experiencing benefit claim issues, leveraging your expertise to resolve issues promptly and effectively.
• Develop and review training documents and operating procedures for all benefits functions, ensuring accuracy and compliance.

- Assist clients with benefits including; group health, dental, vision, disability, life insurance, flexible spending as well as others.- Maintain and update client records, as needed.- Communicate with client companies over the telephone and via email.- Attend onsite/virtual and offsite benefits open enrollment meetings.- Ensure the confidentiality of.

- Collaborate with clients to gather and analyze their requirements, specifically related to their HCM and payroll information- Configure the HCM software based on client specifications, ensuring accurate mapping and integration with their existing systems- Facilitate data loading ensuring the integrity and accuracy of the data during the migration.

-Coordinates with back-office the audits, reconciliation, and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing-Coordinates communication with appropriate comprehensive benefits, internal business partners, or third-party resources to expedite responses to critical process, operating, client, or.

Norfolk, Virginia

-Take ownership of resolving issues and responding to questions to questions from participants and third parties regarding multiple product offerings such as benefits, payroll, HR, 401K, Risk, Workers Compensation, E-time, etc. -Supports cross-functional efforts for both lines of businesses Comp Services and PEO.-Works in conjunction with various team.

Suffolk, VA, United States

* Assemble, lead and motivate a team of optically knowledgeable salespeople to deliver sales plan consistently. Resolve customer issues relating to service, optics and quality.* Responsible for meeting budgetary and sales target through motivating and developing staff.* Identify performance and training needs, provide support recognition and performance.

Oak Glen, CA

- Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations.- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.- Placed orders for necessary goods such as food, kitchen tools, and cleaning products.- Addressed any customer.

Bachelor Of Business Management, Business, Management, Marketing, And Related Support Services

Education record

Activities and Societies: Great Oak High School Step Team