Kara Marfia Email & Phone Number

Carmel, Indiana, United States

• Chosen to manage integration partner relationship for document preparation; project pipeline, clientexpectations, bug/feature prioritization, client-facing documentation.
• Review and test developer stories to clarify bug fixes and enhancement requests; translate client needsinto development specifications; remediate troubled clients into exceptional references.
• Primary contact during 10-20 month client integration projects, including: technical configuration,needs discovery and implementation, client training, customizations, often including projectmanagement and financial.
• Create & maintain documentation from code and processes to guide the team in implementations andtroubleshooting integration components such as DocuSign and TruStage.

Kalamazoo, Michigan, United States

• Collaborated on a team of 8 analysts to support over 1000 government users county-wide.
• Led projects to manage SQL, application, and web servers – upgrade and/or move applications,databases and websites to new versions and new hardware.
• Responded to changes in the needs of courts, sheriff’s department, animal rescue, etc. throughmanagement of Active Directory objects, e.g. permissions, users/groups, GPOs.
• Managed the Java-based OpenNMS enterprise notification system.

• Completed a user-transparent transition from Exchange 2003 to 2007 server; enabled VPN-independentaccess via ActiveSync and Outlook Anywhere.
• Freed development resources by centralizing and managing critical virtual environments.
• Enforced critical systems updates, including: MS CRM / SQL Server upgrade, raised domain functionallevel, extended AD schema, and enforced contractually required password complexity policies.
• Managed internal IT management tasks, including vendor relationships, warranties, project proposals,quotes and purchases.