Kashif Rasheed Email & Phone Number

Singapore Telecommunication: The SingTel Group is Asia’s leading communications group. It provides a wide spectrum of multimedia and infoComms technology (ICT) solutions, including voice, data and video services over fixed and wireless platforms.My job is -Handling complaints (from both customer and staff)-Responsible for managing a team of agents-Ensure individual agents are performing against targets-Review performance and coaching/training for my team-Responsible for… Show more Singapore Telecommunication: The SingTel Group is Asia’s leading communications group. It provides a wide spectrum of multimedia and infoComms technology (ICT) solutions, including voice, data and video services over fixed and wireless platforms.My job is -Handling complaints (from both customer and staff)-Responsible for managing a team of agents-Ensure individual agents are performing against targets-Review performance and coaching/training for my team-Responsible for keeping agents informed of what is happening in the company and anything that may impact directly on them-Investigate on issues and escalate to concern relevant authorities-Maintain the KPI’s of all agents reporting to me-Help My Operations Manager on time to time for escalations-Manage daily AHT for all reporting officers-Manage agents’ adherence and control shrinkage and tardiness-Making sure all agents are motivated enough and avoid influence of poor performer (if any) Show less

Lahore, Pakistan

Digital Globe Services is an affiliated sales and promotion desk for most of the major top notch companies In United States providing Digital Cable, High Speed Internet and Home Phone Services.My Job was -To Probe the new and existing customers and sell the services of over 18 Affiliates (inbound – Up sell)-Resolve technical issues-Make records of complains and forward it to the concerned department.-Explain the Technology concerns and help them understand the… Show more Digital Globe Services is an affiliated sales and promotion desk for most of the major top notch companies In United States providing Digital Cable, High Speed Internet and Home Phone Services.My Job was -To Probe the new and existing customers and sell the services of over 18 Affiliates (inbound – Up sell)-Resolve technical issues-Make records of complains and forward it to the concerned department.-Explain the Technology concerns and help them understand the product-Educate and upgrade the customers' service Show less

Lahore, Pakistan

Ovex Tech is the leading global B.P.O. partnership, providing equity capital, strategic advice, technology products, and customized outsourcing solutionsMy Job was to -Resolve financial issues. E.g., Debt Settlement, Loan Modifications, Debt-Elimination, Mortgage & cases like Bankruptcies to be handled-Make records of complains and forward it to the concerned department-Explain them legal solutions in accordance to the state law of the United States of America-Educate… Show more Ovex Tech is the leading global B.P.O. partnership, providing equity capital, strategic advice, technology products, and customized outsourcing solutionsMy Job was to -Resolve financial issues. E.g., Debt Settlement, Loan Modifications, Debt-Elimination, Mortgage & cases like Bankruptcies to be handled-Make records of complains and forward it to the concerned department-Explain them legal solutions in accordance to the state law of the United States of America-Educate and upgrade the customers' service Show less

Lahore, Pakistan

Pearl Continental Hotel Lahore is the most biggest five star hotel in Pakistan; containing 561 rooms 07 restaurants 09 conference board rooms and 07 banquet halls.My Job was Managing shift and staff Answering phone calls Receiving Delegates and groups Training new Staff Handling cash Managing check-in & check-out Preparing & executing discrepancy report

Lahore, Pakistan

Crowne Plaza Lahore is a four star Business Standard Hotel containing 100 rooms 02 restaurants and 04 banquet halls.My Job was to *Collect rooms and banquet business from the leading companies and organizations.* Preparing monthly and annual basis budgets.* Preparing rate structures.* Creating new promotional activities.* Managing events and handling complaints of the companies.

Lahore, Pakistan

Holiday Inn Lahore is the third biggest four star hotel in Lahore Pakistan containing 120 rooms 03 restaurants and 03 banquet halls. My Job was-Managing Executive Club Floor-Answering phone calls-Receiving VIP Delegates and group-Handling cash-Managing check-in & check-out-Preparing & executing discrepancy report