Kason Smith Email & Phone Number

Houston, Texas, United States

Houston, Tx

Sales Engineer with Windstream Telecommunications.- Provide technical solutions for new and existing customers. -Work directly with Sales, Account Management, Vendors and internal back-end support. -Successfully implement customer solutions for the following: MPLS, SIP, PRI, UCASS, Wireless back up/ Failover solutions ,SD-WAN, etc...

Tracked, scheduled and coordinated of all aspects of a customer orders. Including new locations, upgrades and MACMove, add, change orders.Coordinated with the customer, equipment vendor, systems integrator, translations, data group,Field, provisioning, and sales engineering to ensure the customer’s service is cut over efficiently,In a timely manner, with zero to minimal interruption to customer’s service.Continuously monitored progress of jobs, including tasks, and investigated any deviations from theSchedule.Identified, suggested, and implemented corrective actions to improve quality of the coordinationProcess with management involvement.

Houston, Texas Area

Coordinate with customers, vendors and internal Paetec departments to make certain all aspects of cutover are coordinated, scheduled and ready for installation on the required due dates.Verify the technical configuration is correct on circuit-based orders prior to submitting to Service Delivery for installation.Manages cutover of all contracted services and is fully accountable for cutover success and customer satisfaction of services implemented.Project managed small to medium, Non - DYIP, TDM, Internet, MPLS, DYIP Lines, PRI’s, BGP & Allworx multi-location orders

7800 Willow Chase Blvd Houston Tx 77070

Provide NOC technical support for LAN/WAN and Frame connections.Configuration and Installation of Cisco routers, switches and other various network equipment.Provide phone & email support to internal and external clients relative to networking issuesTesting, maintenance and performance analysis of customer’s network environment frame-relay, VPN/MPLS and ISDN connections.Provide daily status reports for clientele’s up/downtime via phone and/or email per to management and teamsRacking various network equipment including Cisco routers and switches Provide direct assistance with our internal teams, install, support and infrastructure.Interface with various Telco’s for circuit testing and turn up along with circuit disconnects.Troubleshoot, maintain, upgrade and provide solutions to complex hardware/software problems. Responsible for monitoring all routers and switches within the network with the goal of keeping a 100% up time.Provide on-call support after hours per scheduled call rotation

7800 Willow Chase Blvd, Houston Tx 77070

Responsible for monitoring Master Console/ Passport Switch for error messages.Act as liaison between internal application/tech support and external company customers. Generate problem tickets and track resolution progression through Problem Management Database. Confirm daily report transmission and troubleshoot job errors.Answer customer hot card line and process debit card cancellation for lost/stolen bank cards.Provide shift status report via email to our Operations Department.Monitor frame-relay and VPN connections, contact customer and Telco’s with connection loss