Kathryn Boyle Email and Phone Number

Conduct business analysis by pulling and reviewing syndicated data category trends, internal shipment and financial data, and secondary market data sources to provide key category, customer/retailer, consumer, and competitive insights and recommendations. Partner with Sales team to optimize and grow retailer and internal portfolio and profitability. Collaborate with internal cross-functional team to develop new products and create proposals for customer opportunities.

Lead and manage customer bid process that ultimately leads to developing and securing incremental business and retaining current business for the company. Lead and facilitate cross-functional team calls to determine strategic approach and internal opportunities potential business poses. Gather data from multiple cross-functional team members to create optimal competitive position for bids. Provide support for field sales team from ad-hoc internal requests to external customer requests.

Conducted and communicated internal customer and product analysis including promotion post-audits and sales activity analysis. Identified opportunities and made recommendations to drive growth by communicating trends in performance and aligning action with Region and Division strategic goals. Conducted analysis and collaborated with Customer Team to develop customer merchandising agreements. Led quarterly calendar planning, forecasting, and analysis for multiple customer chains. Presented in monthly cross-functional meetings to analyze business performance, identify opportunities, and develop strategies to achieve sales objectives.

Published and interpreted daily, weekly, and ad hoc reporting to varying organizational levels from multiple data sources. Identified opportunities and made recommendations to drive growth by communicating trends in performance and aligning action with Region and Division strategic goals. Led cross-functional team for spend optimization that realized $300,000 in savings. Certified Lean Six Sigma Kaizen Leader.

Led customer service team through multiple process improvement and organizational changes. Managed daily customer support functions of several food service customers and a large special markets customer including order and inventory management. Member of cross-functional process improvement team to streamline the department and implement “touchless” EDI program in JD Edwards. Responsible for management of and education on EDI directional table (55/HB) in JD Edwards. Responsible for customer pricing and deduction activity. Managed re-design of USDA inspection process. Promoted to Team Lead in April 2012.

Managed day-to-day customer support of two key customers and developed business relationship with new key customer. Responsibilities included customer relationship development and management, inventory control and reporting, forecasting and analyzing future demand, order entry, and status communication. Worked with sales, engineering, production coordinator, and warehouse to enter production builds and achieve on-time deliveries.