Katie Culp Email & Phone Number

San Francisco, California, United States

• Dedicated Solutions Consultant managing the entire LATAM region in Commercial & Enterprise segments (for both Spanish & Portuguese-speaking) in addition to supporting AMER territories for Zendesk Sell product.
• Led pre-sales technical discovery meetings, customized product demonstrations, POC's, completion of RFP's, and solution architecture design through deal closure for all new business and expansion opportunities.
• Performed product roadmap discussions and account health sessions to drive optimization, adoption, and expansion for key Enterprise accounts.
• Supported and enabled the entire LATAM region’s Partner ecosystem for product training, webinars, certification, & customer implementation support.
• Enabled the entire LATAM region + select AMER teams' Solutions Engineering orgs for Sell product training & certification.
• Onboarded & mentored new team member while creating enablement content for SC's, Partners, & AE's in 3 languages.

Remote

Responsible for writing full listing descriptions and creating SEO keyword material for international accommodation booking platform, effectively driving more traffic to the company’s website.

San Francisco Bay Area

• Managed all pre & post-sale activity for 40+ strategic enterprise accounts across Manufacturing, Retail, Media & Entertainment, High Tech, and Utility industries while exceeding annual quotas and renewal targets.
• Acted as “Quarterback” of account team, designing and owning account plan & strategy across Business Development, Customer Success, Technical Engineering, Operations, Legal, and Professional Services to expand.
• Secured 5 new enterprise logos in 2015 (most across org).

San Francisco Bay Area

• Sold Premier Success plans to MidMarket-Large Enterprise accounts and customized technical training workshops to company's top strategic enterprise accounts driving revenue and improving customer adoption and retention.
• Led sales cycle and internal discussions with core account team, Customer Success, Professional Services, and Partners to identify, design, and implement comprehensive technical training plans for company's.
• Conducted account health check sessions with Customer Success Managers to identify areas to increase usage & adoption while uncovering expansion opportunities.
• Left for a 9-month ESL teaching program abroad with plans to re-join company once complete.

San Francisco Bay Area

Exceeded daily, weekly, and monthly metrics to generate new business and upsell opportunities. Created a total sales pipeline of $2.1 million from role start date to promotion.

San Francisco Bay Area

Responsible for managing the account-related needs of all international and Enterprise domestic accounts. Selected to learn and take ownership of electronic data interchange (EDI) system, responsible for all account activity pertaining to product orders, shipments, and customer service issues.

Greater San Diego Area

Bachelor Of Arts - Ba, Sociology, International Studies, Spanish

Activities and Societies: DU Women's Division 1 Soccer

Language Intensive Study Abroad Program (1 Semester), Political Science

Activities and Societies: Universidad Católica Argentina (UCA) Women's Soccer

Nlp Practitioner Certification, Neuro Linguistic Programming