Director, It Service Management
Roseville, Minnesota, United States
➢ Managed development teams responsible for all service delivery systems➢ Established departmental or organizational goals, policies, and procedures➢ Directed budgetary activities and presented solutions to executive leadership➢ Supervised key non direct reports within procurement, business operations, support and engineering➢ Negotiated and approved software, hardware, and consulting contracts➢ Provided training for engineering and operations staff on the proper processes and usage of applications