Kay Yang Email and Phone Number

Helping families protect their loved ones with life insurance and helping individuals plan for their retirement through annuities

Fraud and risk management professional having diverse specialization in monitoring, investigating, analyzing, and reporting fraud activity for BSA/AML and Compliance, with rich experience centering on issues like financial fraud investigations, which includes customer identification, prepaid card frauds and elder abuse. Committed to building strong relationships with clients, partners, and law enforcement by patiently listening, creatively solving problems, and showing compassion for the clients’/customers’ and partners’ needs. Communicate with law enforcement to investigate new prepaid fraud cases.

Analyzed large sets of data to track check cashing activity and to monitor quality of service for clients. Evaluated returns, looking for areas for improvement and placing proper holds or warnings to prevent further fraud or suspicious activity. Created curriculum with Risk Management team to retrain employees and to cross -train departments on new loss/fraud trends. Designed and built statistical analysis models on large data sets that minimized loss and increased profits for major clients. Directly reported to Coordinator of Operations.