Kayla Schmidt Email & Phone Number

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Madison, Wisconsin, United States

• Created and implemented online and offline engagements to grow a global community of customer support agents• Managed Zendesk’s e-newsletter for the support agent community and wrote for the Zendesk blog highlighting customer service employees• Filmed support organizations and highlighted the role of their customer service agents on Zendesk social media• Ran an internal event campaign across global offices to promote support agent shadowing

• Hosted and created content for Zendesk's Snapchat channel with the mission to engage and build relationships with customer support professionals• Filmed support organizations and highlighted the role of their customer service agents at brands such as Peloton, Slack, Birchbox, Squarespace and more• Assisted with content creation for additional Zendesk social media channels such as Instagram and Twitter and wrote for the Zendesk blog• Planned and executed support agent meet-up events to encourage networking, career building and community creation in the customer service space

Madison, Wisconsin Area

• Provided technical support to Zendesk customers through email, phone, chat, forums and social media • Troubleshot and adapted to ever-evolving software products and suggested improvements to empower customers

• Chosen from 1,500+ applicants as one of nine ambassadors to drive the Planters NUTmobile and assist in the coordination of hundreds of marketing events across the United States including festivals, parades, charity, retail and sporting activations, interacting with hundreds of customers on a daily basis• Collaborated with Planters brand management involving marketing and strategy, and ran the NUTmobile social media accounts• Pitched media in new markets weekly, working as a Planters spokesperson in interviews with print, television and radio outlets• Negotiated hotel rates on a weekly basis while managing team budget

• Led the production of a marketing campaign tailored to the client Trek Bicycle Corporation for a strategic communications capstone• Centralized and coordinated all key functions in the class agency, drove the agency timeline and acted as a primary communication point person while actively contributing to strategy

• Discussed and debated relevant news topics with fellow board members in order to contribute to a weekly editorial piece published in The Daily Cardinal newspaper

• Promoted Zipcar at UW-Madison through events, guerrilla marketing and networking with student and campus organizations

• Managed the Wisconsin Union's blog, Terrace Views, by writing and editing human interest stories • Increased blog readership through market research and content strategy• Collaborated with marketing and social media departments to promote the Union through events, campaigns and promotions

• Copy edited stories, laid out pages using InDesign and updated The Daily Cardinal website within a daily deadline• Oversaw copy editors and various desk editors to ensure the newspaper was printed in a correctly stylized and timely manner