Kayla Smith Email & Phone Number

Somerville, MA, US

Canton, Massachusetts, United States

Boston, Massachusetts, United States

• Produce new lease and lease renewal documents, tracking documents, and maintaining tenant folders.
• Schedule tenant meetings, supervising quarterly/annual maintenance, and planning walk-through units.
• Negotiate with vendors while maintaining notes, confirming completion, comparing charges to contracts and dispute, managing invoice logs, as well as preparing and distributing damage reports and invoices to tenants.
• Interact with the upper management and facilities team, sharing meeting minutes, and tracking invoices.
• Manage all aspects of review, coding, and submission of approved invoices relating to Hexagon Properties and The ‘Quin for payment, along with operations expense reports and receipts monthly for separate accounts.

Somerville, Massachusetts, United States

• Achieved positive guest interactions on a day-to-day basis while maintaining a friendly, efficient manner.
• Offered menu information relating to specials, making enquiries about food allergies or general preferences.
• Ensured prompt F&B service delivery, and adhering to sanitation, safety, and alcohol beverage control policies.
• Resolved customer service-related issues, addressing disputes, and referring patrons to management.
• Explained bowling rules and safety requirements to guests, and repairing mechanical issue.

Boston, Massachusetts, United States

• Assisted the coordinator with operations and logistics, managing Simply Social Sports, and adult S3 league.
• Negotiated contracts, planning purchases, coordinating budgeting, and performing administrative tasks.
• Managed daily operational activities, while organizing and managing inventory, storage, and transportation.
• Ensured business continued as usual with minimal downtime or interruption from the workflow.

Boston, Massachusetts, United States

• Prepared and distributed commission invoices for commercial real estate lease and sale transactions, verifying status, and documenting both exclusive agency agreements and marketing budgets for quick-glance references.
• Liaised with marketing team in building, distributing, and tracking invoices related to deal marketing costs.
• Tracked brokerage and corporate state licensing, monthly individual broker expenses, and deal closing.
• Handled over 500 transactions, maintaining confidentiality and work-in-process deals for more than 60 brokers.
• Responded to phone calls, scanning and mailing documents, and ensuring information capture.
• Worked with a team of finance experts in monthly and quarterly closings for income and cash flow projections.

Boston, Massachusetts, United States

• Guided and trained asset managers, conducting annual inspections, verifying use of development/maintenance funds, ensuring compliance with policies and regulatory requirements, and conveying risk issues to management.
• Tracked Borrower compliance with loan documents, taking appropriate enforcement actions, performing annual compliance audits of tenant files according to HUD standards, as well as reporting and following up on errors.
• Acted as primary liaison for tenants reporting concerns regarding management or state of their residence.
• Led portfolios, analyzing and forming assessments/action plans for at-risk properties, assigning risk designations on loans, and tracking affordability requirements/marketability of properties within the portfolio.
• Partnered with business development, underwriting, loan servicing, and subsidy administration teams.

Boston, Massachusetts, United States

• Supported the coordination of internal and external annual/quarterly audits of department operations.
• Led a portfolio of Multifamily, Hotel, Healthcare, Office and Retail loans composed of Fannie Mae, Freddie Mac, FHA, HUD, Life Company, as well as CMBS (Wells Fargo, Midland, KeyBank, Bank of America, etc.) products.
• Reviewed the quality of company databases and reporting tools, and maintaining proprietary reports.
• Processed financial statements within assigned portfolio, providing timely reports, supporting compliance-related matters, producing receipts, as well as inspecting QC third-party multifamily properties in high-risk.

Boston, Massachusetts, United States

• Produced marketing collateral like postcards, listing brochures, and mass emails according to firm guidelines.
• Created new website design and function while maintaining contact databases, compiling documents, and leveraging multiple resources including LINK, MLS Pin, and GBREB for obtaining comprehensive market data.

Boston, Massachusetts, United States

• Attended to mainline corporate office and direct calls, greeting clients, as well as forwarding messages.
• Organized, packed and unpacked a plethora of files, while covering offices for office managers as needed.

Boston, Massachusetts, United States

Bangor, Maine, United States

Bangor, Maine, United States

Brewer, Maine, United States

Bachelor'S Degree, Management Finance

Dean's List - Fall 2012 & Spring 2013

High School Diploma

Activities and Societies: Cheerleading, Tennis