Kayla Smith Email & Phone Number

} Lead strategic initiatives in employee experience, onboarding, engagement, and L&D, driving alignment with business goals and enhancing employee satisfaction and performance.} Utilize data insights to refine and scale onboarding and offboarding processes, optimizing employee integration and retention.} Oversee the design and implementation of company-wide learning programs, including leadership development, e-learning platforms, and DEIA initiatives.} Collaborate with cross-functional teams and leadership to drive action on engagement data, strengthening employee connectivity and belonging.} Lead high-level communications with executives, ensuring timely updates and alignment on key employee experience initiatives.

} Designed and executed onboarding processes that improved employee retention and experience, resulting in a more engaged workforce.} Led the creation of internal learning experiences, fostering professional growth through cohort-based sessions and team-building initiatives.} Analyzed feedback and performance data to continuously enhance learning and development strategies across the organization.} Collaborated with senior leadership to measure and report on cultural and learning metrics, informing organizational strategy.} Managed operational logistics for virtual learning programs, ensuring efficient and seamless execution.

} Managed logistical planning and coordination for in-person and virtual events, including scheduling, site setup, material preparation, and tech support, ensuring seamless execution and participant engagement.} Supported team operations by coordinating instructional observations and project management, including preparing materials, organizing schedules, and facilitating data collection for summary reports and presentations.} Played a key role in internal and external communications, working with school districts, educators, and stakeholders to align on goals and execute projects effectively.

Greater Los Angeles Area

} Directed high-impact events for 200+ participants, enhancing program effectiveness and fostering a strong organizational culture.} Provided individualized coaching to teachers-in-training, helping them navigate credentialing processes and achieve professional success.} Streamlined operational processes for credentialing, ensuring compliance and timely completion of key requirements.} Collaborated with leadership on strategic program planning and execution, contributing to overall program success.} Enhanced communication and operational efficiency within the program team, driving better outcomes for participants.

Los Angeles Metropolitan Area

} Facilitated identity-based Affinity Group discussions for corps members, fostering thoughtful discourse on diversity, equity, and inclusion topics and bridging the gap between DEI theory and practice.} Led structured conversations for affinity groups, including African American/Black, LatinX, and LGBTQIA2S+, creating a safe and supportive space for members to explore complex social identities and dynamics.} Utilized tools like Zoom and Google Slides to design and deliver interactive and accessible virtual sessions, ensuring inclusivity and engagement in remote settings.} Administered feedback surveys and adjusted facilitation approaches based on participant insights, ensuring meaningful and responsive learning experiences.

} Developed and led professional development programs aligned with district goals, improving teacher performance and student outcomes.} Facilitated weekly training sessions, adapting content based on real-time feedback and data to support continuous improvement.} Partnered with school and district leaders to execute strategic plans aimed at addressing key educational challenges.} Mentored teachers-in-training, providing coaching that improved instructional effectiveness and classroom management.} Acted as a key liaison between teachers and leadership to ensure alignment on educational objectives.

Los Angeles Metropolitan Area

} Facilitated monthly discussions and dialogues for a cohort of educators, addressing key issues in education and integrating Anti-Bias, Anti-Racist (ABAR) practices into their classrooms, leadership roles, and professional communities.} Developed and shared instructional resources and materials rooted in ABAR values, empowering educators to challenge systemic racism and disrupt the status quo in traditional educational systems.} Created a supportive space for educators to reflect on their roles in combating racism and oppression, equipping them with practical strategies for leading change in various spheres of influence, from classrooms to familial and leadership environments.

} Analyzed sales and customer experience metrics to set and achieve ambitious sales goals, optimizing team performance and driving revenue growth.} Developed and delivered targeted training experiences to enhance sales performance, collaborating with brand representatives to ensure alignment with company goals and market trends.} Exemplified and instilled Nordstrom’s ‘customer-obsessed’ and ‘fashion-forward’ culture in team members, driving customer satisfaction and fostering a high-performance environment.

Master Of Arts - Ma, Secondary English

English, Single-Subject Credential, Education

Special Education Credential, Education

Bachelor Of Arts - Ba, English Language And Literature, General