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I am the founder and Managing Director of RemoteHQ. I established RemoteHQ to provide specialist IT support to the Hospitality industry, identifying an opportunity to support Hotel owners and their need to keep their properties running 24/7 whilst delivering a seamless guest experience. We offer end-to-end IT solutions, onsite and remote IT support, project management services, which includes new hotel builds and openings, strategic planning and advice, and technical audits to a growing list of clients across ANZ. As someone who is passionate about the hospitality industry, I enjoy delivering the best possible solutions and outcomes for my clients. Collaborating with some of Australia’s best known hospitality brands is not only a privilege but it has also been incredibly fulfilling. Drawing on 20+ years’ experience in IT Network and systems, 15 years’ experience in Hospitality and with degrees in Business and Property, I am now enjoying building a team, who share the same passion for Hospitality and IT service delivery as I do. Our goal is to be the IT partner of choice for the hospitality industry.
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Founder | Managing DirectorRemotehqSydney, Nsw, Au
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Managing DirectorRemotehq Jan 2017 - PresentSydney, AustraliaOur experienced team of IT specialists have an in-depth understanding of the hospitality industry and the critical importance of keeping your property running 24/7. With our extensive knowledge of the IT operating environment, combined with our established relationship with industry vendors we ensure your project will be as smooth as possible. We offer a depth of senior personnel and resources across the country with extensive experience in various specialisations. We focus on… Show more Our experienced team of IT specialists have an in-depth understanding of the hospitality industry and the critical importance of keeping your property running 24/7. With our extensive knowledge of the IT operating environment, combined with our established relationship with industry vendors we ensure your project will be as smooth as possible. We offer a depth of senior personnel and resources across the country with extensive experience in various specialisations. We focus on allocating the most appropriate skilled resources for each assignment / appointment. Each technician is screened to ensure they can deliver on the scope of works required. Our technicians are exposed to a wide range of IT environments which prepares them well and ensures they hit the ground running. Show less
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Director, Service Delivery It - PacificAccorhotels Mar 2016 - Dec 2016Sydney, AustraliaProviding leadership of the Central, Hotel Systems, Regional Engineers and Service Desk teams. Responsible for the development, implementation and management of business aligned IT services and service level management. • Monitors and reports on service delivery metrics and overall performance of central, hotel and service desk operations. • Coordinates planned changes with IT Team, Hotels and Business following agreed ITIL service management framework • Maintains… Show more Providing leadership of the Central, Hotel Systems, Regional Engineers and Service Desk teams. Responsible for the development, implementation and management of business aligned IT services and service level management. • Monitors and reports on service delivery metrics and overall performance of central, hotel and service desk operations. • Coordinates planned changes with IT Team, Hotels and Business following agreed ITIL service management framework • Maintains relationships with technical teams, IT, and hotel GMs and provide escalation point • Communicates on major service outages/escalations. • Responsible for overseeing the successful delivery of team related projects. • Provide technical leadership and consulting across the organisation, from strategic decision making down to the project planning level. • Manage SLAs (Service Level Agreements) for responsible teams • Negotiate purchase agreements as necessary • Liaise with vendors, clients, project delivery, operational teams and management as necessary Show less -
Information Technology Manager - PacificAccorhotels Sep 2011 - Mar 2016Sydney, Australia Responsible for the management of 2 data centers and 120 remote sites across Asia pacific to support over 6000 remote users Manage, mentor and lead team of senior technical and non technical resources Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Manage CAPEX and OPEX budgets for the IT spend in 40+ owned hotels. Manage and maintain the relationship between Accor and IT vendors ensuring… Show more Responsible for the management of 2 data centers and 120 remote sites across Asia pacific to support over 6000 remote users Manage, mentor and lead team of senior technical and non technical resources Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Manage CAPEX and OPEX budgets for the IT spend in 40+ owned hotels. Manage and maintain the relationship between Accor and IT vendors ensuring service levels are met and exceeded. Show less
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Infrastructure Manager - AnzAccorhotels May 2007 - Sep 2011Sydney, Australia Establish service level agreements with business units. Design, implement and manage Active Directory migration for Accor owned and leased properties Provide technical training for external resources supporting the Accor network Senior technical resource providing troubleshooting for systems and services Provide project support on all related technical projects Design, implement and support Novotel Web Kiosk (Asia Pacific) – MAC hardware / software
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Senior Systems EngineerStarlight Children'S Foundation Australia 2003 - 2007 Project management & project engineering Provide IT support to 200+ users, organisation wide (4 sites Nationally) Standard Operating Environment – Creation & Deployment Project managed \ engineered the national rollout of 400+ Starlight Fun Centres to hospitals nationwide Management of all outsourced vendors ensuring operation within agreed Service Levels – Application Support, Software Development, and WAN services. -
System Engineer \ AdministratorSynavant (Dendrite Australia) 2000 - 2003• Integration of SYNAVANT Australia to Dendrite International, including Network, Email, and Users• Exchange 5.5 – Exchange 2000 Migration• IT Project Management and Implementation (Internal and Client), Security: LAN, WAN, VPN, RAS and Internet, Resource Allocation: H/W, S/W.• Network Consulting and Setup for Projects (On Site Infrastructure setup), Capex and Procurement Function, Vendor Relationship Management
Ken Hall Skills
Ken Hall Education Details
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Major Marketing, Information Systems -
Olgc -
Olgc
Frequently Asked Questions about Ken Hall
What company does Ken Hall work for?
Ken Hall works for Remotehq
What is Ken Hall's role at the current company?
Ken Hall's current role is Founder | Managing Director.
What is Ken Hall's email address?
Ken Hall's email address is ke****@****ity.com
What is Ken Hall's direct phone number?
Ken Hall's direct phone number is 02 9280*****
What schools did Ken Hall attend?
Ken Hall attended Unsw, Australian Catholic University, St Aloysius' College, Milsons Point, Olgc, Olgc.
What are some of Ken Hall's interests?
Ken Hall has interest in Motorcycling, Social Services, Environment, Scuba Diving, Sailing, Photography, Poverty Alleviation, Health.
What skills is Ken Hall known for?
Ken Hall has skills like It Management, Team Leadership, Disaster Recovery, Active Directory, Hotels, Windows Server, Itil, It Operations, Vmware, It Service Management, Revenue Analysis, Hospitality Industry.
Who are Ken Hall's colleagues?
Ken Hall's colleagues are Sadikshya Acharya, Alisha Thakuri, Mohammed Abdul Rafi, Hany Beshay, Sugnesh Patel.
Not the Ken Hall you were looking for?
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1bigpond.com
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2chevron.com, assetnet.com
1 +614179XXXXX
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2nsw.gov.au, act.gov.au
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1kenhallplumbers.com.au
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