Ken Hall Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Our experienced team of IT specialists have an in-depth understanding of the hospitality industry and the critical importance of keeping your property running 24/7. With our extensive knowledge of the IT operating environment, combined with our established relationship with industry vendors we ensure your project will be as smooth as possible. We offer a depth of senior personnel and resources across the country with extensive experience in various specialisations. We focus on… Show more Our experienced team of IT specialists have an in-depth understanding of the hospitality industry and the critical importance of keeping your property running 24/7. With our extensive knowledge of the IT operating environment, combined with our established relationship with industry vendors we ensure your project will be as smooth as possible. We offer a depth of senior personnel and resources across the country with extensive experience in various specialisations. We focus on allocating the most appropriate skilled resources for each assignment / appointment. Each technician is screened to ensure they can deliver on the scope of works required. Our technicians are exposed to a wide range of IT environments which prepares them well and ensures they hit the ground running. Show less

Sydney, Australia

Providing leadership of the Central, Hotel Systems, Regional Engineers and Service Desk teams. Responsible for the development, implementation and management of business aligned IT services and service level management. • Monitors and reports on service delivery metrics and overall performance of central, hotel and service desk operations. • Coordinates planned changes with IT Team, Hotels and Business following agreed ITIL service management framework • Maintains… Show more Providing leadership of the Central, Hotel Systems, Regional Engineers and Service Desk teams. Responsible for the development, implementation and management of business aligned IT services and service level management. • Monitors and reports on service delivery metrics and overall performance of central, hotel and service desk operations. • Coordinates planned changes with IT Team, Hotels and Business following agreed ITIL service management framework • Maintains relationships with technical teams, IT, and hotel GMs and provide escalation point • Communicates on major service outages/escalations. • Responsible for overseeing the successful delivery of team related projects. • Provide technical leadership and consulting across the organisation, from strategic decision making down to the project planning level. • Manage SLAs (Service Level Agreements) for responsible teams • Negotiate purchase agreements as necessary • Liaise with vendors, clients, project delivery, operational teams and management as necessary Show less

Sydney, Australia

 Responsible for the management of 2 data centers and 120 remote sites across Asia pacific to support over 6000 remote users Manage, mentor and lead team of senior technical and non technical resources  Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Manage CAPEX and OPEX budgets for the IT spend in 40+ owned hotels.  Manage and maintain the relationship between Accor and IT vendors ensuring… Show more  Responsible for the management of 2 data centers and 120 remote sites across Asia pacific to support over 6000 remote users Manage, mentor and lead team of senior technical and non technical resources  Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Manage CAPEX and OPEX budgets for the IT spend in 40+ owned hotels.  Manage and maintain the relationship between Accor and IT vendors ensuring service levels are met and exceeded. Show less

Sydney, Australia

 Establish service level agreements with business units.  Design, implement and manage Active Directory migration for Accor owned and leased properties Provide technical training for external resources supporting the Accor network  Senior technical resource providing troubleshooting for systems and services Provide project support on all related technical projects Design, implement and support Novotel Web Kiosk (Asia Pacific) – MAC hardware / software

 Project management & project engineering Provide IT support to 200+ users, organisation wide (4 sites Nationally) Standard Operating Environment – Creation & Deployment Project managed \ engineered the national rollout of 400+ Starlight Fun Centres to hospitals nationwide Management of all outsourced vendors ensuring operation within agreed Service Levels – Application Support, Software Development, and WAN services.

• Integration of SYNAVANT Australia to Dendrite International, including Network, Email, and Users• Exchange 5.5 – Exchange 2000 Migration• IT Project Management and Implementation (Internal and Client), Security: LAN, WAN, VPN, RAS and Internet, Resource Allocation: H/W, S/W.• Network Consulting and Setup for Projects (On Site Infrastructure setup), Capex and Procurement Function, Vendor Relationship Management

Masters Of Real Estate, Property And Development

Bachelor Of Business, Major Marketing, Information Systems

Activities and Societies: 2000 Student Representative Council

Year 12, Hsc

Education record

Education record