Kenneth Schroeder Email & Phone Number

Fort Myers, Florida, United States

Fort Myers, Florida, United States

Fort Myers, Florida, United States

Bonita Springs, Florida, United States

Worked on several projects at Herc RentalsConfigured Laptops and Desktops for new users and replacement units.Helped users get established and familiar with the new company file management systemWorked closely with Engineering to push updates to user's machines in the field and at branch locations across the U.S.Processed tickets daily for users having issues with different corporate applications.

Started working as a Tier 1 iOS advisor assisting users with iOS and watchOS issues.Made revisions to internal support documents to assist other Advisor’s with common issues that would arise on a daily basis.Used internal tools to provide support for customers across multiple means of interaction including screen share, email, instant message, and over the phone.Promoted to Senior Advisor with added responsibilities of Mac Support after receiving Mac certification.

Estero, Florida

⦁ Worked as an at home Virtual Kiosk servicer for Hertz, Dollar, and Thrifty. ⦁ Received tickets from around the world for servicing needs / user issues focused around the ERK platform.⦁ Performed servicing to ERK platform while also accepting escalated tickets from agents incurring errors on their personal terminals. Worked on updating Kiosks, remotely connecting to kiosks and terminals to solve simple issues, created tickets for in-field technicians when a hardware malfunction was… Show more ⦁ Worked as an at home Virtual Kiosk servicer for Hertz, Dollar, and Thrifty. ⦁ Received tickets from around the world for servicing needs / user issues focused around the ERK platform.⦁ Performed servicing to ERK platform while also accepting escalated tickets from agents incurring errors on their personal terminals. Worked on updating Kiosks, remotely connecting to kiosks and terminals to solve simple issues, created tickets for in-field technicians when a hardware malfunction was detected.⦁ Spent time working as Tier II tech support for Hertz agents who had immediate concerns related to in the field equipment, such as iPads, Laptops (including Chromebooks) and other standard electronics. Show less

Fort Myers, Florida Area

⦁ Started as Tier 1 inbound rep, worked my way to Sales Tier 2, then up to Tier 3 Technical Specialist. ⦁ Several Recognitions for outstanding Customer Service. Rewards structure utilizing the ACE of Hearts structure. ⦁ Spent the last 4 years perfecting my Customer Service skills and refining over the phone customer assistance techniques. ⦁ Spent majority of time in Health Insurance customer service and troubleshooting customers with technical problems on their mobile devices and… Show more ⦁ Started as Tier 1 inbound rep, worked my way to Sales Tier 2, then up to Tier 3 Technical Specialist. ⦁ Several Recognitions for outstanding Customer Service. Rewards structure utilizing the ACE of Hearts structure. ⦁ Spent the last 4 years perfecting my Customer Service skills and refining over the phone customer assistance techniques. ⦁ Spent majority of time in Health Insurance customer service and troubleshooting customers with technical problems on their mobile devices and desktop / laptop environments. ⦁ Created tickets for customer troubleshooting issues, resolving each as I talked to the customer and working on harder problems throughout the whole day. ⦁ Spent a few months helping with Technical Training, as an assistant trainer focusing on refining new Advocates de-escalation and conflict resolution and support procedures. Show less

Moore Haven, Fl

⦁ Started as Pro Shop Assistant, then promoted to Weekend Manager as past manager left and gave his recommendation to be replaced by me. ⦁ Spent most time running operations of the Pro Shop on the Weekends (the busiest time) oversaw a small team of people making sure our customers had a unique and positive time on the course, ensuring return visits. ⦁ Was responsible for overseeing finances day-to-day for the Pro Shop and Course Cafe. Doing Daily, Weekly, and Monthly reports and… Show more ⦁ Started as Pro Shop Assistant, then promoted to Weekend Manager as past manager left and gave his recommendation to be replaced by me. ⦁ Spent most time running operations of the Pro Shop on the Weekends (the busiest time) oversaw a small team of people making sure our customers had a unique and positive time on the course, ensuring return visits. ⦁ Was responsible for overseeing finances day-to-day for the Pro Shop and Course Cafe. Doing Daily, Weekly, and Monthly reports and showing growth of profits. ⦁ Designed several unique events including a Glow Golf Night tournament and organizing the weekly “Sunday Scramble” which would have over 50 customers in regular attendance. Show less

Bachelor Of Science - Bs, Computer And Information Sciences, General

Certification, Microsoft Technology Associate (Mta) Field Of Studyweb Application Development & Programming