Responsible for implementing the Customer Success area and structuring the Operational and Performance indicators, in order to support the planning of activities and definition of strategies, guaranteeing the objectives established by Customers and Suthub.Manage the development of Dashboards with Operational and Executive views using AWS QuickSight integrated with AWS databases and tools.Support Marketing and Sales Teams with strategic and financial indicators of Contracts and… Show more Responsible for implementing the Customer Success area and structuring the Operational and Performance indicators, in order to support the planning of activities and definition of strategies, guaranteeing the objectives established by Customers and Suthub.Manage the development of Dashboards with Operational and Executive views using AWS QuickSight integrated with AWS databases and tools.Support Marketing and Sales Teams with strategic and financial indicators of Contracts and Customers.As a Client Manager, I acted in an advisory capacity in the project, from conception to the generation of indicators for the Operations Registration System (SRO of SUSEP), which aims to modernize the sending of data to SUSEP by the registration of insurance operations, open supplementary pension , capitalization and reinsurance. Responsible for implementing the Customer Success area and structuring the Operational and Performance indicators, in order to support the planning of activities and definition of strategies, guaranteeing the objectives established by Customers and Suthub. Manage the development of Dashboards with Operational and Executive views using AWS QuickSight integrated with AWS databases and tools. Support Marketing and Sales Teams with strategic and financial indicators of Contracts and Customers. Show less

As a PO, I participated in insurance digital distribution projects, which through the connection to the platform, provide programs for the ecosystem (composed of integrations between Insurers, Assistance, Channels, Partners and Gateways), to develop in the business layer , bi-directionally.

Responsible for proposing and implementing new forms of business using innovative systems, facilitating the planning and execution of activities, guaranteeing the objectives established by the Business areas of Ô Insurance Group for Affinity, Risk and Benefits products.Develop Dashboards with Operational and Executive views using Power BI, integrated with CRM, SharePoint and Power Automate (Flow).Support the Marketing and Sales Team by designing the activity control flow and… Show more Responsible for proposing and implementing new forms of business using innovative systems, facilitating the planning and execution of activities, guaranteeing the objectives established by the Business areas of Ô Insurance Group for Affinity, Risk and Benefits products.Develop Dashboards with Operational and Executive views using Power BI, integrated with CRM, SharePoint and Power Automate (Flow).Support the Marketing and Sales Team by designing the activity control flow and pipeline for managing Leads, Propects and RenewalsActing in the analysis and support for the development of APIs using the Digibee platform to integrate the Broker with Insurers and Partners. Show less

Responsible for the Project Office, working in the process of planning and implementing projects and consulting, using the best practices of Agile Project Management, guaranteeing deadlines and quality in delivery.As Operations Manager, I led the Application Performance Management (APM Excellence) Teams for the Clients: Rede, Porto Seguro, Cardif, Sem Parar and Edenred, ensuring continuous improvement with excellence in services with the Operations Shield (N1) and Operational Continuity… Show more Responsible for the Project Office, working in the process of planning and implementing projects and consulting, using the best practices of Agile Project Management, guaranteeing deadlines and quality in delivery.As Operations Manager, I led the Application Performance Management (APM Excellence) Teams for the Clients: Rede, Porto Seguro, Cardif, Sem Parar and Edenred, ensuring continuous improvement with excellence in services with the Operations Shield (N1) and Operational Continuity Teams (N2) and Geek Engineer (N3), ensuring effective monitoring using AppDynamics, Splunk, in addition to being aligned with ITIL and ISO 20000 methodology standards.I performed pre-sales services and post-sales follow-up with customers, ensuring satisfaction in delivery, ensuring added value for companies in all segments, which depend on software-based applications to guarantee their revenue. Show less

Responsible for the implementation and management of Health Systems Monitoring, working together with the operational and development areas in mapping needs, creating dashboards through the AppDynamics and Intelie monitoring platforms.Ensure the execution of continuous improvement projects, with the purpose of increasing the availability levels of SulAmérica's Systems.

Responsible for change management, involving business and systems analysis, planning activities, setting priorities, working on activities to ensure established objectives;Ensure the implementation of the Bonus Center, working in the mapping, planning, analysis and monitoring of the implementation, integration and maintenance of AIG and CNSeg systems.

The main clients I worked with are: Porto Seguro (06/2011 to 11/2012) and Instituto Unibanco (11/2012 to 07/2014).Responsible for project management, involving planning, scoping, defining schedule and resources, working on activities and managing teams to achieve the established objectives;Performance in the analysis of resources and hiring of service providers necessary for the project, economic and financial viability, focusing on cost control; Experience in managing… Show more The main clients I worked with are: Porto Seguro (06/2011 to 11/2012) and Instituto Unibanco (11/2012 to 07/2014).Responsible for project management, involving planning, scoping, defining schedule and resources, working on activities and managing teams to achieve the established objectives;Performance in the analysis of resources and hiring of service providers necessary for the project, economic and financial viability, focusing on cost control; Experience in managing projects and operations of information technology services, identifying opportunities for their application, being responsible for gathering and specifying requirements with the user or client, designing processes and information flow for the development of systems and applications. Show less

Responsible for managing the teams of the companies that are part of the HCR GROUP, operating in the areas of Agribusiness, Real Estate Developments, Finance and Automotive Trade.Manage real estate developments, with a team of approximately 30 employees building large-scale works, verifying in the field compliance with the scope of the projects (designed versus executed), analysis and control of scope changes and monitoring of the project schedule.Feasibility analysis of the… Show more Responsible for managing the teams of the companies that are part of the HCR GROUP, operating in the areas of Agribusiness, Real Estate Developments, Finance and Automotive Trade.Manage real estate developments, with a team of approximately 30 employees building large-scale works, verifying in the field compliance with the scope of the projects (designed versus executed), analysis and control of scope changes and monitoring of the project schedule.Feasibility analysis of the companies that make up the group and investment planning for new markets, creating management reports, performing highly complex administrative tasks and supporting decision-making. Show less

Responsible for working with requirements gathering, process analysis, business analysis, preparation of artifacts for the initiation phase and project planning, preparation of inputs to assess the quality of projects, preparation of documents and diagrams.Acting with the Insurance Platforms, providing services in the survey, analysis and specification of requirements, identifying problems and opportunities for Brokers, supporting the organization of activities, implementing and… Show more Responsible for working with requirements gathering, process analysis, business analysis, preparation of artifacts for the initiation phase and project planning, preparation of inputs to assess the quality of projects, preparation of documents and diagrams.Acting with the Insurance Platforms, providing services in the survey, analysis and specification of requirements, identifying problems and opportunities for Brokers, supporting the organization of activities, implementing and training employees of the Platforms in SP, PR, RJ, MG and PE;Ensure the implementation of the GED (Electronic Document Manager), acting in the mapping, planning, analysis and monitoring of the implementation and maintenance of the system. Show less

Data network administration and service supervision by branch technicians in several states in Brazil.Analyze needs and implement outsourced printing projects and systems for key customers.Restructure data storage models, resulting in savings in storage space.The main clients I have worked with are: Elektro, Gillette, ISS Servisystem, Miguel Cervantes Institute.

Trainee in Electrical Engineering in the areas of design and construction of electrical networks.