Karen Dawn Plaskon Email and Phone Number

Establish and execute to strategic and operational objectives centralizing software application delivery services through delivery centers in the EU, NA an India

Responsible for all aspects of managing a team of implementation professionals as well as the customer consulting engagements for the Mid-Market segment. This includes: client satisfaction, delivery operations, recruiting, staff development and services estimation. Additionally, liaise and support partner resources on Mid-Market engagements.

Contract services for Salesforce consulting engagements. Business analyst and data migration

Interface between Sales, Customers and Engineering. Assure customer satisfaction through the provision of QMS/application consulting services, support and training to customers and prospects. Product requirements definition, QA testing, documentation and curriculum development for our hosted Web-based QMS application.Salesforce business analysis, configuration, customization and data migration services

Provide remote and on-site consulting and project management services for the development and implementation of Cloud-based business management solution.Serve as primary support resource for customers using Cloud-based application portals. Review and resolve functional application issues, document customer change requests, identify alternative methods, develop custom report queries.

Coordinating and planning the structure and execution of legacy data migration between a source system and Salesforce

Develop and implement quality management system, compliant to ISO 9001:2000. Coordinate activities with Worldwide Quality Assurance Manager to ensure that QMS requirements are consistently applied across the organization.

Development and deployment of Web-based product assembly instructions. Supervised QA Inspection activities for assigned shift.Worked directly with Account Managers to assure customer satisfaction with finished product.Development and coordination of QA/QC training during phase-in stage of new plant facility.Completed internal audits and RCA/resolution of corrective actions, as assigned.