Katie Destramp Email & Phone Number

Boston, Ma, Us

San Francisco, Ca, Us

As the leader of a dynamic organization responsible for Cloud Engineering, Technical Account Management, and Solutions Engineering, I bring a wealth of experience in technical expertise and client relationship management. My passion lies in ensuring seamless collaboration between our cutting-edge technology solutions and our clients' unique needs through the development of forward-thinking strategies for the team.At the heart of my role is a deep commitment to fostering a client-centric culture, emphasizing proactive communication, solution-oriented problem-solving, and continuous optimization as the pillars of our service. Leveraging my in-depth understanding of Fastly's platform, I collaborate closely with cross-functional teams to enhance product features based on client feedback and emerging industry trends.

San Francisco, Ca, Us

I chair our Women and Gender Equality ERG, advocating for the power and impact of women, non-binary, and gender-non-conforming Fastlyans. WAGE brings together current and future women leaders of all backgrounds to build community and explore ideas for a more inclusive Fastly. Responsibilities include acting as the liaison between senior staff, executive sponsors, group members, and allies to advocate for WAGE members at Fastly.

San Francisco, Ca, Us

As a key member of the professional services leadership team, I oversaw the North America professional services organization. I am entrusted with the task of ensuring team continuity and operational excellence in post-sales environment by directing front-line managers. My duties comprise of managing current and future customers by restructuring GTM strategy in collaboration with sales, documentation, product, and engineering. My achievements are as follows:• Expanded career framework to include two additional levels such as leadership track for ICs.• Enhanced sales of professional services up by formulating GTM strategy and improving accuracy.• Boosted speed to opening new headcount through creation and launch of new hiring model.• Devised and executed 2022 and 2023 strategy as well as delivered 100% of 2022 OKRs in alignment with company-wide objectives.

San Francisco, Ca, Us

I led and directed post-sales professional services team, specializing in post-sales implementation of Fastly products and long-term technical relationships development for key accounts. My notable duties were creating and proposing high-quality solutions to complicated customer problems aimed at ensuring long-term growth. What makes me stand out from the competition is my radical success in establishing and deploying organization-wide metric tracking for individual contributors, including utilization targets forecasting resource needs.My accomplishments within this role are the following:• Increased team satisfaction by 19.4% YoY through feedback surveys and corrective action planning.• Optimized precision of pre-sales scoping by executing sales gating and approvals.• Accomplished 90% of metric targets through implementation of enterprise-wide metric tracking for individual contributors and incentive programs.

San Francisco, Ca, Us

Within this job role, I assessed and proposed improvements to customers' implementation and utilization of Fastly's technology stack while serving as resident architect for strategic accounts. I was entrusted with managing all facets of complex technical migrations and integrations for business customers using the Fastly platform.My notable outcomes for this role include:• Achieved 99.8% customer satisfaction by delivering excellent services.• Designed migration path for clients switching from legacy platforms to serverless infrastructure.

Austin, Texas, Us

At Oracle, I served as Team Lead, Technical Account Management, and instructed and coached TAMs as a people leader to process complex technical issues into tangible solutions using Oracle Cloud Infrastructure products. I was responsible for supporting the team in achieving continuous business and operational improvements by performing performance assessments and providing relevant training sessions. I generated stability by planning and establishing product roadmap while acting as primary point of contact for customers.Below listed are some of my achievements within this role:• Developed and scaled account growth while serving as manager of technical account management team.• Created and implemented automated processes to increase TAM efficiency.• Enabled team to adopt 33% more accounts through process automation and new process introduction.

Austin, Texas, Us

As Senior Technical Account Manager, I gained recognition as a trusted technical advisor aligning customer needs with Oracle technologies. One of my key tasks was to improve customer satisfaction by providing guidance and support throughout the entire lifecycle. Not only this but I also steer QBRs with executive stakeholders, while identifying direction for existing solutions and guiding on technical application expansion of product suite.A section of my key contributions include:• Conducted comprehensive analysis and developed future mitigation strategies by examining incident response and RCAs with customers.• Assessed and mitigated risks of downtime by leveraging individualized implementation plans while supporting customer services deployment.

Manchester, Nh, Us

During this tenure, I leveraged strong troubleshooting skills to resolve most advanced problems of customers. Priority management has always been my primary focus and I ensured smooth flow of operations by providing proactive communications during service disruption, including remediation plans. I established a strong foundation for success by delivering post-sales support to customer base and addressing complex problems such as BGP routing, geolocation, and packet loss.Some of my key contributions are as follows:• Guaranteed long-term and sustainable success by creating innovative solutions to customer problems.• Met customer expectations by communicating needs/requirements with engineering, product, and sales teams.• Designed zero-downtime migration to new feature for top social media brand.• Closed maximum amount of tickets and achieved the highest satisfaction rate, recognized as a top performer in senior support team.

Manchester, Nh, Us

Manchester, Nh, Us

Manchester, Nh, Us