Katie Destramp Email & Phone Number

Boston, MA, US

San Francisco, CA, US

As the leader of a dynamic organization responsible for Cloud Engineering, Technical Account Management, and Solutions Engineering, I bring a wealth of experience in technical expertise and client relationship management. My passion lies in ensuring seamless collaboration between our cutting-edge technology solutions and our clients' unique needs through.

San Francisco, CA, US

I chair our Women and Gender Equality ERG, advocating for the power and impact of women, non-binary, and gender-non-conforming Fastlyans. WAGE brings together current and future women leaders of all backgrounds to build community and explore ideas for a more inclusive Fastly. Responsibilities include acting as the liaison between senior staff, executive.

San Francisco, CA, US

• As a key member of the professional services leadership team, I oversaw the North America professional services organization. I am entrusted with the task of ensuring team continuity and operational excellence in.
• Expanded career framework to include two additional levels such as leadership track for ICs.
• Enhanced sales of professional services up by formulating GTM strategy and improving accuracy.
• Boosted speed to opening new headcount through creation and launch of new hiring model.
• Devised and executed 2022 and 2023 strategy as well as delivered 100% of 2022 OKRs in alignment with company-wide objectives.

San Francisco, CA, US

• I led and directed post-sales professional services team, specializing in post-sales implementation of Fastly products and long-term technical relationships development for key accounts. My notable duties were creating.
• Increased team satisfaction by 19.4% YoY through feedback surveys and corrective action planning.
• Optimized precision of pre-sales scoping by executing sales gating and approvals.
• Accomplished 90% of metric targets through implementation of enterprise-wide metric tracking for individual contributors and incentive programs.

San Francisco, CA, US

• Within this job role, I assessed and proposed improvements to customers' implementation and utilization of Fastly's technology stack while serving as resident architect for strategic accounts. I was entrusted with.
• Achieved 99.8% customer satisfaction by delivering excellent services.
• Designed migration path for clients switching from legacy platforms to serverless infrastructure.

Austin, Texas, US

• At Oracle, I served as Team Lead, Technical Account Management, and instructed and coached TAMs as a people leader to process complex technical issues into tangible solutions using Oracle Cloud Infrastructure products..
• Developed and scaled account growth while serving as manager of technical account management team.
• Created and implemented automated processes to increase TAM efficiency.
• Enabled team to adopt 33% more accounts through process automation and new process introduction.

Austin, Texas, US

• As Senior Technical Account Manager, I gained recognition as a trusted technical advisor aligning customer needs with Oracle technologies. One of my key tasks was to improve customer satisfaction by providing guidance.
• Conducted comprehensive analysis and developed future mitigation strategies by examining incident response and RCAs with customers.
• Assessed and mitigated risks of downtime by leveraging individualized implementation plans while supporting customer services deployment.

Manchester, NH, US

• During this tenure, I leveraged strong troubleshooting skills to resolve most advanced problems of customers. Priority management has always been my primary focus and I ensured smooth flow of operations by providing.
• Guaranteed long-term and sustainable success by creating innovative solutions to customer problems.
• Met customer expectations by communicating needs/requirements with engineering, product, and sales teams.
• Designed zero-downtime migration to new feature for top social media brand.
• Closed maximum amount of tickets and achieved the highest satisfaction rate, recognized as a top performer in senior support team.

Manchester, NH, US

Manchester, NH, US

Manchester, NH, US