Keith Barnes Email & Phone Number

Ensured safety and security of patron's vehicle while parked and in-transit. Offered specific services geared to facility and customer needs. Worked with facility management to maximize customers' satisfaction from the beginning to the end of their visit. Managed a 5-man team arranging training and scheduling 16 shifts a week. Worked with team to provide outstanding, positive customer service interactions. Maintained organization in the parking lot and valet station to increase the efficiency and safety of daily operations. Established relationships with patrons, specifically regular clientele.

Visited residences to acquire information on unreturned surveys. Conducted detailed personal and telephone interviews to accurately complete surveys. Participated in daily meetings with team to discuss workload and solve issues in the field. Maintained and organized files based on status of completion. Efficiently and thoroughly managed all field assignments. Routed and mapped fieldwork to increase efficiency in daily operations.

Mapped potential housing units with handheld GPS units to indicate where surveys should be sent for the 2010 United States Census. Interpreted mapping to add/delete addresses which were new or no longer existed. Uploaded new information from fieldwork into GPS. Reported and resolved issues from incomplete maps on a daily basis.

Provided excellent service to all patrons and developed relationships with regular customers. Screened potential applicants for employment. Maintained an efficient, organized, and clean environment behind the bar. Worked with fellow team members to create cohesive work environment and atmosphere. Encouraged up-sells and merchandising sales during pre-shift meetings with other team members. Sold memberships into a frequent-customers club, thus, enhancing personal rapports with patrons. Educated patrons about the brewing process and the different types and flavors of beer. Learned beverage and taste preferences of customers and recommended a selected variety of beverages from an assortment of over 200 beers.

Installed audio and video equipment for commercial and residential properties. Created custom designs for home theatre, churches, event halls, and exercise facilities. Diagnosed service issues through troubleshooting techniques such as rewiring old or faulty designs, reprogramming infrared remotes, and suggesting products more applicable to client's needs. Determined customers' needs and preferences based on conversation and evaluation of the room/space of installation. Recommended solutions for customers to create the best audio/visual experience in their space. Strived to provide exceptional customer service and to create relationships with customers to ensure their return in the future.