A part of the rocket ship that is leading the way we communicate globally by creating personal one of a kind experiences for each of your contacts.

REVGEN develops skilled sales individuals who represent our clients through unique and enjoyable interactions. We strive to provide value and drive ROI for growing SaaS companies by using cutting-edge sales tactics. Our partners include Harris Affinity, Bandwidth, Adwerx, Dude Solutions, Pendo, and inMotionNow. At REVGEN, I participated in outbound sales campaigns for local tech company Adwerx and my responsibilities included lead generation, prospect qualification, and scheduling discovery calls. I also played a key leadership role in helping new teammates develop key sales skills.

Through REVGENs partnership with Adwerx, I was selected as the Team Lead for the Enterprise Campaign. This responsibility allowed me to assist with the onboarding of the two new team members and lead our team in three successful months of exceeding our team goals.

•Assists Clinical Research Specialist (CRS)/In-house Clinical Research Specialist (iCRS), Clinical Research Associates (CRAs)/In-house Clinical Research Associate (iCRA) and Regulatory and Start-Up (RSU) with accurately updating and maintaining clinical systems that track site compliance and performance within project timelines.•Assist the clinical team in the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures. Assist with periodic review of study files for completeness.•Currently assists CRS/iCRS, CRAs/iCRAs and RSU with preparation, handling and distribution of Clinical Trial Supplies and maintenance of tracking information.•Assists with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow. •Acts as a central contact for the clinical team for designated project communications, correspondence and associated documentation.•Perform assigned administrative tasks to support team members with clinical trial execution

•Assists Clinical Research Specialist (CRS)/In-house Clinical Research Specialist (iCRS), Clinical Research Associates (CRAs)/In-house Clinical Research Associate (iCRA) and Regulatory and Start-Up (RSU) with accurately updating and maintaining clinical systems that track site compliance and performance within project timelines.•Assist the clinical team in the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures. Assist with periodic review of study files for completeness.•Currently assists CRS/iCRS, CRAs/iCRAs and RSU with preparation, handling and distribution of Clinical Trial Supplies and maintenance of tracking information.•Assists with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow. •Acts as a central contact for the clinical team for designated project communications, correspondence and associated documentation.•Perform assigned administrative tasks to support team members with clinical trial execution

• Partnering with Healthcare Providers, Patients and Field Representatives in order to remove non-clinical barrier to therapy for stakeholders assigned within and outside of my geographical region.• Capture and report all Product Complaints and Adverse Events that are reported via Consumers, Field Representatives and Medical Staff Personnel by completing a narrative that embodied all the detailed information related to the event.• Foster and maintain relationships with patients and caregivers to ensure that each stakeholders experience is personalized and simple until the interested party is able to get started with a Biogen Product.• Provide accurate clinical and non-clinical information via internal database to Patients and Care giver in increase their knowledge of Biogen products and services.• Collaborate weekly with the Area Business Managers, Infusion Account Managers and Business Relation Managers in order to drive patient acquisition and retention by leading regular field relations through calls to strategist efforts to remove barriers that may delay the start process.• Assisted Biogen raise over $10,000 for the NC Hemophilia Organization for the first time we were involved with the NC Hemophilia Walk by planning a number of events and executing them in a timely and organized manner. • Serving as a cover for the Biogen Hemophilia Team in preparations for the pending launch of the First Biogen Hemophilia Medications to the market.

• Accessed and utilized department knowledge management system in order to reference talking points and Standard Operating Procedures in order to provide consistent, compliant and accurate information to the community as a whole.• Handled and coordinated services associated with incoming calls that are generated by the case management process to get patients to start/stay on medication.• Supplemented the work of the dedicated regional Case Managers by receiving important case information from patients or service providers and updates the patient record in the Customer Relations Database, Seibel.• Served as the Morale Specialist for the Inbound Team in order to create a team atmosphere by working with local vendors and service providers. • Handled incoming calls from care providers, patients, and service providers; such as specialty pharmacies or financial access programs, also other Biogen employees such as data coordinators or field sales personnel that are a direct result of our case management program

• Established working relationships with area supports to enhance the treatment provided to theCommunity through all divisions of our community based services and departments.• Responsible for collecting and archiving all billing submitted to ensure accuracy and to eliminate the possibility of payback resulting in zero payback over my tenure while staying within all budget restrictions.• Conducted field audits to evaluate the services that our agency was providing and ensured thatwe corrected and addressed issues to ensure exemplary service to those in the community to maintain our stellar reputation with all stakeholders and service partners.• Supervised all support and office staff, in order to provide safe guard for all rights of the individuals being served in the community by the agency.• Maintained the 24 hours crisis line for the entire agency as the first responder for the leadership team.• Effectively monitored the scheduling and forecasting of all office staff and field staff to ensure that all the needs of our patients were meet.• Conducted monthly group/individual supervisions to inform all employees of new changes and implementations established by the Local, State and Federal Government to ensure all goals are met.• Assisted the agency in acquiring National Accreditation for 3 years through the Commission on Accreditation of Rehabilitation Facilities also establishing a standard in North Carolina by becoming the only agency to obtain the Exemplary Award in the state and one of eleven in the nation.

• Maintained the well being of all aspects of running an efficient office.• Responsible for collecting and archiving all billing submitted to ensure accuracy and to eliminate the possibility of payback resulting in zero payback over my tenure.• Facilitated random field audits to evaluate the services that our agency was providing and ensured that we corrected and addressed issues to ensure exemplary service to those in the community to maintain our stellar reputation with all stakeholders and service partners.• Managed and trained all new staff assigned to work in the field in all core trainings that were required by the local, state and federal government assigned to work out of the Garner Location.• Monitored all Direct Care staff to ensure an appropriate quality of care was provided to all patients 24 hours a day by establishing an after hour’s emergency line and schedule that would roll over to me if a solution was not established to assist the patient appropriately.