Kellin Stein Email & Phone Number

Sisters, Oregon, United States

Bend, Oregon, United States

Selected as a Subject Matter Expert to launch the company's first PMO team, focused on standardizing, centralizing, and communicating standard business practices across the Operations departments, optimizing organizational efficiency and change management. Proactively identified data ingestion and reporting opportunities, streamlined data collection.

Bend, Oregon, United States

Launched a new eCommerce luxury footwear partnership, demonstrated success leading to expansion in scope and size, from 10 Tier 1 to 45+ FTE, through the peak retail seasons. Designed and oversaw program operations, including hiring, workforce management, onboarding, training, quality assurance, tool optimization, and team development. Crafted standard.

Bend, Oregon, United States

Launched new FinTech partnership, demonstrated success leading to expansion in scope and size, from 10 Tier 1 and Tier 2 FTE to 30+ FTE, including Tier 1, Tier 2, Financial Processing, Training, and Quality Assurance roles in less than 6 months.Designed and oversaw program operations, including hiring, workforce management, onboarding, training, quality.

Portland, Oregon Area

North America, Safety TeamActed as team lead for 30 agents, not direct reports, achieving KPI and customer satisfaction metrics. Scheduled, managed volume and continued professional development of the team via feedback and coaching. Demonstrated team building and conflict resolution skills, remaining unflappable during uncertainty and crisis. Collaborated.

Portland, Oregon Area

North America, Trust and Safety Team | Reactive Safety InvestigatorExecuted crisis management on a global scale via SaaS platform, as a team subject matter expert. Efficiently used data tools, including SQL, to aggregate information for use in investigations and platform actions. Solved multiple, complex cases within a few months, saving the company over.

Portland, Oregon Area

North America, Premium Support TeamSolved difficult guest situations to best support guests and the business needs. Consistently earned top customer service performer recognition in productivity and customer satisfaction. Created and facilitated a wellness program to support on-site work/life balance. Voluntarily led a weekly, employee-focused fitness.

Portland, Oregon Area

Managed a healthcare clinic focused on human wellness and optimal performance, beyond traditional episodic care. Created and cultivated clinical relationships promoting patient experiences. Crafted and implemented training templates for new hires. Led assessments, onboarding, and continued training of team members.

Portland, Oregon Area

Managed 15 employees with solution focused leadership and upstream thinking. Regularly supported, provided feedback, and developed a team, in a fast-paced retail environment. Strategically managed day-to-day retail operations, prioritizing and adapting in the moment. Managed city-wide marketing and social media channels, via product campaigns.

Portland, Oregon

Upbeat, optimistic, passionate, friendly, authentic and egoless on the retail floor. Learned and performed various retailing activities - inventory processing, point-of-sale, training, and delivery of excellent guest experience. Exhibited interpersonal skills - proactive, solutions-focused, high self-awareness, acument to accept and provide feedback.

Indianapolis, Indiana

Upbeat, optimistic, passionate, friendly, authentic and egoless on the retail floor. Learned and performed various retailing activities - inventory processing, point-of-sale, training, and delivery of excellent guest experience. Exhibited interpersonal skills - proactive, solutions-focused, high self-awareness, acument to accept and provide feedback.

Indianapolis, Indiana

Managed daily performance of 25 team members, contributing to the top 10 departments in the company for 2013. Department finished $40k under budget in 2012. Organized data collection and quality control processes, leading up to 70% reduction in key quality indicator measures. Effectively communicated assurance compliance goals and held the team accountable.

Indianapolis, Indiana

Managed three student housing properties, 75 total tenants. Assisted with client collections processes. Facilitated weekly property assessments, ensuring safety compliance. Streamlined inventory, bookkeeping and payroll processes.

Clemson, South Carolina

Executed operations for marina and residential property, managed diverse views of 5 employees, and planned efficient budgetary processes, resulting in profitable operations during tenure.

Bachelor Of Science (Bs), Criminal Justice, 3.25

Activities and Societies: Phi Kappa Sigma Fraternity, Intra Fraternity Council

3.8