Rob Larsen Email & Phone Number

Remote

Connecting systems, integrating solutions, and improving agent experiences in the name of better customer service for Envoy's clients.Leader of technical discovery process, technical design documents, and facilitating workflows between developers and end users.

Remote

Connecting systems, integrating solutions, and improving agent experiences in the name of better customer service for Envoy's clients.Leader of technical discovery process, technical design documents, and facilitating workflows between developers and end users.

Remote

Remote

Zendesk Implementation Consultant with a sub focus in Zendesk Explore data and reporting structure, analytics, reports, and queries.

Pullman, Washington, United States

Founder of a small food security focused organization providing meals and running food drives in Pullman, Washington. Primary focus driven around providing Thanksgiving meals to those in need, no questions asked (no events to sign up for, no meetings to attend, no services to attend, etc.) - yearly event doubles as a food drive with current donations going.

Remote

Pullman, WA

- Recognized opportunities to provide technical understanding to systems, ardently delivered group and 1:1 training for over 200 end users, facilitating an increase in software adoption by over 500% across 3 months.- Chiefly led city trainer on RingCentral, shrewdly guided implementing RingCentral Meetings and web conferencing platform to expand city.

Pullman, Washington

- Tasked with service request, incident, and trainer lead for day-to-day operations of the WSU Foundation Information Technology Service Desk, primarily managed and monitored service request and incident response queues for entirety of Information Technology and data teams.- Lead implementation specialist for transition from misused project management.

Pacific, WA

- In charge of all technology-related internal and external projects. Accordingly, provided digital systems sales and installation support, technical support and acted as a troubleshoot lead for 1,000+ clients throughout the Pacific Northwest, reliably ensuring exceptional customer service for 3 years.- As brand manager and outreach coordinator, developed.

Ellensburg, WA

- Reviewed and examined and managed support for over 1,500+ slot machines, networked poker tables, and company server racks, avidly troubleshooting and diagnosing problems to develop effective solutions which led seamless operational functionality across tenure. - Managed support for individual devices and dozens of servers nationally throughout.

Pacific, WA

- In charge of all technology-related internal and external projects. Accordingly, provided digital systems sales and installation support, technical support and acted as a troubleshoot lead for 1,000+ clients throughout the Pacific Northwest, reliably ensuring exceptional customer service for 3 years.- As brand manager and outreach coordinator, developed.

- Created ground-up web and marketing platforms as the Owner of an Information Technologies Design and Consulting firm. Innovatively crafted client-tailored solutions for social media and digital outreach campaigns such as digital storefronts for distribution to customers, subsequently sustained high-standards of client services to 15 business end users.

Telecommute

- Led community management and end-user support for 3 social media gaming platforms made by Diversion, proactively monitoring the processes and developing a total of 8 community sites, forums, and support sites via Zendesk and GetSatisfaction to facilitate a smooth user experience for a record-breaking 1.2M+ subscribers and monthly active users since its.

Pullman, WA

- Responsible for the development of web and print interfaces for media used internally by Washington State University staff and externally by students and donors. Managed multiple website transitions via Content Management Systems.- Helped develop and launch the first ever issue of 'Excellence', the WSU Honors College electronic newsletter.

Pullman, WA

- Developed a cutting-edge web design-oriented credited university course instructed to 5 students of the DTC program at WSU, completing end-to-end program development to provide educational guidelines centered on web interaction and applications ranging from hand coding and design to final publication across July to December 2008.- Ensured students.

Telecommute

- Community Manager in charge of leading and promoting individual user communities on GGL, as well as helping launch and test new builds and interfaces of the site.- Responsible for Community Events across multiple gaming platforms (Xbox Live, Steam, GGL, etc.) acting as both a host and user liaison for games across multiple genres.- Provided platform.

Pullman

Responsible for the day to day operations of both the IT Helpdesk and the Center for Undergraduate Education Lab, the flagship SCS lab on the WSU campus. Tasks included hiring, scheduling, equipment management, maintaining relationships with various Information Technology departments, payroll, and budgeting.

Pullman, WA

Instructed classes for students, faculty, and staff of Washington State University. Classes included Photoshop, Microsoft Office Suite, iMovie, Dreamweaver, Flash, HTML, Cascading Style Sheets, and others. These classes could also extend to a one on one session if the student preferred more assistance, or a more private setting in which to ask questions.

Ba Digital Technology And Culture, Information Systems, English, Fine Arts, Media

Activities and Societies: Student Computing Services, College Republicans, DTC ePortfolio Instructor, Information Technologies Tutor

High School/Secondary Diplomas And Certificates

Activities and Societies: Tennis, Competitive Speaking/Debate, Camp Counselor