John Nagel Email & Phone Number

San Francisco Bay Area

San Francisco, California, United States

* Quarterly OKR Initiative developing consulting escalation paths for disengaged and high touch clients, internally published as body of knowledge documentation* Quarterly OKR Driven Initiative testing, validating, and theorizing methods of measuring software consumption and value realization* One hundred percent CASAT first two quarters of client-facing implementations* Developed, implemented, and tested software-business strategy for collecting responses to marketing campaigns, categorizing participants, and automating the personalization of future marketing campaigns

San Francisco, California

*Led implementation of services workflow for a world-recognized internet brand: gathered business needs, translated to technical requirements, configured automation and workflow, demoed, and provided end-user training*3,000% increase in brand replies, 22% increase in engagements in first quarter of use*Generated an increase in ARR of over $1million with one client over the span of two quarters*Automated enterprise-wide campaign reporting for over 5,400 social media accounts*Enabled real time reporting of social media campaign analytics, saved hundreds of hours in individual reporting and aggregation*Expanded client's email services into platform, retired one software contract, centralized custom service agents, allowing cross-functional teams*Led seven consultants across three clients

San Francisco Bay Area

*Identified and assessed risk of internal and external trends, recommending course of action to escalation teams*SME assignment for newly established servicing channel (Google Play)*Assisted in the reorganization and accessibility of line of business procedures*Over 98% quality assurance score quarter over quarter: consistently thorough research to identify and manage servicing issue*One of the earliest graduates from “review-free” publishing

Des Moines, Iowa

*Identified and corrected inaccurate information from over 200 loan applications after quarterly system update. Improved the integrity of loan product to allow customers to receive the most recent and accurate information*Attend daily scrum meetings to refine and prioritize requirements*Mapped and organized 40 disclosures related to home equity 1003 electronic application (legacy software), documenting between state specific, static, and dynamic disclosures and how dynamic disclosures are activated*Consolidated loan features under one loan product which made it easier for the users to identify which products are available to customers*Used SQL queries from team’s CRM to escalate evidence that sales legacy system was not following updated underwriting policy in production

Des Moines, Iowa Area

*Assigned subject matter expert title (SME) by site leader and was promoted to Client Relationship Specialist role *Participated in waterfall projects to improve: application process model, end-user capabilities, and external customer communications*Was one of two mortgage processors in Des Moines site assigned to process home equity applications exceeding $500,000*Attended quarterly conferences to elicit enterprise’s needs for new loan application processing software

5250 86Th St, Johnston, Ia 50131

-Managed up to seven coworkers during daily operations-Aligned supervisors to follow standardized method for stock ordering

Des Moines, Iowa

-Administrative assistant: maintained, updated, and executed scheduling with lawmakers, lobbyists, and constituents via meetings, phone and email-Conducted legislative research involving: expanding activist/constituent data, session bill tracking, and legislative draft language regarding debit card payroll—an appropriations bill amendment introduced on the floor-Drafted, edited, and sent mail and email correspondences-Social Media: Filmed Rep. Jacoby for Coralville Public Television PSAs and edited weekly newsletter

Bachelor Of Arts (B.A.), English Language And Literature, General

Minor: Gender, Women's, and Sexuality Studies The emphasis of my English degree is in Literary Theory & Interdisciplinary Studies.

Full Stack Web Development Certification, Computer Software Engineering