Build, grow, and lead a team of developers, technical architects, and solution architects to delight our customers and grow the technical services offeringProvide business consultation for customers, capture the business problem we are solving together, and lead the Solution Architecture team to scope Zendesk solutions in order to meet and exceed expectations.Lead team to achieve critical KPIs: Utilization, Certifications, and Custome SatisfactionProvide business consultation for customers, capture the business problem we are solving together, and configure their Zendesk CRM in order to meet and exceed expectations

• Drive division merchandise strategy• Led marketing strategy• Partner with planning team to drive financial performance goals and discussions• Partner with support teams to drive for execution in inventory management• Managed $380m annual revenue, 220 multi-channel organization • Led Merchant team(s) (1-5) in driving toward financial goals• Led negotiations with vendor community to optimize assortments and reduce costs• Multi-task and manage evolving priorities base on both short and long term needs• Led conversation on open to buy discussions with management teams• Experience in Camping, Hard Goods- Team Sports, Front End, Shooting Accessories and Cooking categories.

• Business lead for JDA Enterprise Planning Project for Planning teamso Worked with team to complete blueprint/ design documento Part of group that reviewed initial SOW (Statement of Work)o Responsible for reviewing vendor/ system options for a planning (OTB) system and presenting recommendation to company executiveso Developed RFI (Request for Information) and requirement documentation for decision process• JDA Planning Administrator Certified• JDA Automation Certification• Reporting initiativeso Orchestrated review of delivered reports to have consistency between reports and simplicity where possible.o Created company metabase for consolidating metric descriptions and calculationso Created master functional document to initiate BW Audit • Business lead for rolling out SAP Retail in Asia- Go live date of March 2013o Responsibilities: Major Contributor to blueprint documentation• Forecasting, Procurement and Reporting sections Master Data conversion Table maintenance for Forecasting and Replenishment Training for all SAP Retail Planning functions Cut over lead for SAP Retail• Business lead for rolling out SAP Retail in Europe and Australia go live date of September 2009o Responsibilities: Master Data conversion Table maintenance for Forecasting and Replenishment Training for all SAP Retail Planning functions Cut over lead for SAP Retail• Manage team of planners and analysts for retail stores in North America• Develop business processes for growing retail division that opened 30 new stores through 2008.• Plan financials, analyze trends, assess product flow, determine sku counts and train team of 4 planners and 6-8 assistants.

• Responsible for managing financial planning• Work with teams on merchandise and allocation strategies• Responsible for marketing focus and rotation• Communication with support teams.• Experience in Casual Specialty Sizes- Plus Size and Petites• Managed sales volume of 160 million in Petites and 100 million in Women’s Sizes including market, national and private label merchandise

• Managed Women’s Shoe Division, $160M in volume annually• Lead a team of 6 Analysts in planning, ordering and distributing product. • Created department-level financial plans including Sales, GM, and Turn goals• Inducted as 1 of 5 members of the MP Manager committee held responsible for advocating team development, instock execution and partnership with support groups• Managed market and national brands totaling 60 million in annual sales volume. • Worked with National Programs included Dockers, Levi, Lee, La Cabana and Holiday Sweaters• Experience in Women’s Shoes, Missy Branded and Traditional categories along with Young Men’s, Men’s Swimwear and Outerwear Categories. In addition, worked in Bath and Accessories and Bedding Categories as well.