Responsibilities include: - Executing an enterprise level, consultative selling approach among net-new business accounts across CPG, Media & Entertainment, and extended verticals, as well as expanding stakeholders, product use and managing renewals within existing clients- Leveraging the TolunaStart platform to deliver agile DIY research solutions as well as strategic, full-service research methodologies based on client's needs and business questions- Executing consistent outreach/prospecting activities to maintain a strong pipeline - Developing and delivering sales presentations and solutions demonstrations to mid- to senior-level stakeholders- Partners closely with customer success and client service teams to ensure the client's business objectives are met throughout project execution and delivery- Creates strategic research roadmaps to connect the dots between initiatives, identifying more opportunities for clients to leverage our solutions and recognize cost efficiencies- Ongoing, dynamic account planning to achieve financial goals on a quarterly and yearly basis

- Created strategic account plans, forecasts, and pipeline goals for multiple global CPG clients contributing over $3M in yearly revenue- Increased client engagement and expanded the reach of BASES solutions by managing client relationships and uncovering new business opportunities from existing and potential clients.- Delivered comprehensive learning plans and research proposals addressing clients’ business questions.- Estimated project costs, working with analytic managers to provide solutions in alignment with client business objectives. - Served as a strategic client partner, focusing on innovation from early stages to activation.- Maintained an active pipeline of opportunities using Salesforce and SalesLoft software including email marketing campaigns. - Customized and presented relevant thought leadership content to clients’ insights and marketing teams.- Created customized onboarding materials for new clients and internal team members when transitioning accounts.

- Directed the execution of research studies, created questionnaires addressing specific client issues, ensured correct sampling specifications, and monitored the data collection process while controlling costs. - Provided critical expertise to the team to fulfill client deliverables as a key research study team member. - Oversaw the entire project lifecycle including scheduling, fielding, study timeline, questionnaire, fielding materials, field progress, and invoicing. - Collaborated cross-functionally on study objectives and design as well as client issues and solutions.- Prioritized multiple projects with competing deadlines, delivering on time, within scope, and on budget. - Managed a team of 4 direct reports while serving as a strong individual contributor. - Improved questionnaire input collection process by creating a customized client input form.- Member of the pilot team responsible for beta testing and launching the Studio platform.

Key contributor in the development of operational procedures for Project Administration and Service Departments which continually promote and facilitate the achievement of company goals and present solutions related to short and long-term program requirementsDeveloped job costing framework and process for interpreting dataCreated and analyze cost worksheets to issue standardized profitability reportsDelivered weekly job costing presentations to Vice President of Operations and Department ManagersUtilized accounting software (QuoteWerks, SagePro) and contact management database (GoldMine) to create billing documents for all turnkey clientsManaged and coordinates schedule requirements for all employees in the Service Department (Travel I&Ds, work orders, daily activities, vacations, etc.)Directly responsible for classification and summarization of data on damage reports for all turnkey clientsSubmitted reports to seek resolution on damaged property and orders for replacement parts, ensuring billing is incurred by responsible party to maintain customer satisfaction and quality standardsServed as a liaison between Customers and Skyline Project Administrators and Service TechniciansProficiency with Microsoft Suite (Word, Excel, Access, PowerPoint, Outlook

Managed and coordinated designers' daily schedules in Microsoft Access database ensuring that all production deadlines are metProcessed all sales orders from the Sales Department through the Design Studio and filter to Order Administration Acted as a back up for Order Administrator, enter and track all customer orders using SAP NetWeaver 7.0 softwareMaintained quality assurance by inspecting graphics and submitting return authorization requests to corporate headquarters Obtain custom quotes and pricing for projects through corporate headquartersInterfaced with outside vendors to obtain quotes and submit purchase ordersCommunicated with clients to obtain graphic layout approvals, facilitate FTP uploads, answer questions about art requirements

Harrisburg, PA