Kelsey Mckee Email & Phone Number

Credit Analyst (2016 – 2017)• Pharmacy operations servicing long-term care facilities, ranging from Group Homes to Skilled Nursing Facilities. Facilities ranged from 1 bed up to ~500, with most being in the 75 - 100 bed range.• Analyzed facilities for credit worthiness.• Calculated Accounts Receivable guidelines as well as reviewed processes and procedures.• Part of two-person team responsible for analyzing facility’s credit data and making decision on accepting them into the Omnicare system.• Trained replacement in AZ. Developed training material.Accounts Receivable Specialist (2016 – Nov 2016)• Worked with Accounts Payable and Cash teams to ensure invoices and checks were allocated to correct accounts.• Created reconciliation spreadsheets via MS Excel to assist facilities understand what was owed.• Resolved delinquent balances bringing accounts current be it collecting the past-due balance on the account or coding the account.Researcher (2011 –2014) (2015 – 2016)• Resolved billing issues including ensuring claims were billed correctly.• Partnered with patient’s families on insurance issues ensuring payments received.• Developed strong, internal and external working relationships.

• Managed a team of eight Customer Service Representatives.• Created and modified weekly & monthly MS Excel business reports viewed by senior management.• Listened, scored, and trained quality processes.• Project Management

• Addressed customer service inquiries such as e-mails and escalated phone calls from clients in a timely, accurate manner.• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.• Assisted in developing and training new-hire associates.

Master Of Management, Business, Management, Marketing, And Related Support Services, 3.4

Bachelor Of Applied Science (B.A.Sc.), Business, Management, Marketing, And Related Support Services, 3.3

Diploma