Michelle Kemper Email & Phone Number
@smarsh.com
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Who is Michelle Kemper? Overview
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Michelle Kemper is listed as Head of Corporate Sales at Smarsh, a with 1514 employees, based in Eugene, Oregon, United States. AeroLeads shows a work email signal at smarsh.com and a matched LinkedIn profile for Michelle Kemper.
Michelle Kemper previously worked as Director, Corporate Sales and Field Enablement at Smarsh and Senior Sales Manager, Corporate & Government at Smarsh. Michelle Kemper holds Political Science And Government from Washington State University.
Email format at Smarsh
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AeroLeads found 1 current-domain work email signal for Michelle Kemper. Compare company email patterns before reaching out.
About Michelle Kemper
At Smarsh, leadership in corporate sales and field enablement is my forte, where my strategic direction has propelled our teams to exceed performance goals with a 107% corporate team attainment and an impressive 133% by our government team in 2023. Our collective efforts have been recognized with the President's Club accolade and the Top Performing Sales Team award, testament to our cohesive strategy and execution.Specializing in customer relationship management and operations, my focus extends to nurturing talent, as evidenced by mentoring a direct report to an internal promotion. The mission is clear: to drive sales excellence while fostering professional growth within the team. This dual focus ensures Smarsh continues to thrive in the competitive landscape, thanks to a dedicated team that excels in strategic thinking and delivering results.
Listed skills include Accounting, Team Leadership, Customer Service, Microsoft Excel, and 35 others.
Michelle Kemper's current company
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Michelle Kemper work experience
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Director, Corporate Sales And Field Enablement
CurrentHighlights:• 2024 Manage Corporate Sales Team and Field Enablement Team (Total 7 people).• 2024 Mentored 1 direct report to internal promotion.• 2023 Managed two sales teams (total of 10 Reps).• 2023 Corporate team attainment to goal: 107%.• 2023 Government team attainment to goal: 133%.Corporate Awards:• Presidents Club Winner 2023.• Top Performing Sales Team 2023 – Government Team.
Senior Sales Manager, Corporate & Government
Highlights:• Managed two sales teams (total of 8 Reps).• Corporate team attainment to goal: 102%.• Mentored 1 direct report to leadership role.Corporate Awards:• Presidents Club Winner 2022.
Inside Sales Manager
Highlights:• Managed team of 6 sales reps..• Hired and trained 10 sales reps.• Mentored 3 direct reports to internal promotions.Corporate Awards:• Golden Deck Presentation Winner 2021.
Consumer Outreach Training - Field Enablement
Highlights:• Collaborated with executive leadership to develop and deliver training and resources to frontline reps and leaders.• Developed and facilitated Conversion (Win Rate) Workshop training modules (instructor lead/eLearning) resulting in an 8% improvement in win rate in first 90 days and a 20% increase in win rate for international teams..• Developed and facilitated training for Outbound Sales, Casino and Casino Backup curriculums used to train agents to effectively upskill into their new role.• Launched Casino and Casino Backup training programs in Philippines.• Developed and facilitated global team training re: Covid protocols, delays, cancellations and re-launch of fleet.Corporate Awards:• Second Quarter Award 2019 – Leadership & Teamwork.• Fourth Quarter Award 2019 – Leadership & Teamwork.• Second Quarter Award 2020 – Leadership & Teamwork.• Third Quarter Award 2020 – Leadership & Teamwork.• Team Member of the Year 2019– Training/Field Enablement. • Circle of Excellence 2019 – Corporate Employee of the Year.
Trade Support - Reservations, Resolutions, Service, Direct Sales - Manager (Multi-Department)
Highlights:• Lead 5 Cross functional Departments | Total of 16 teams | Total of 260 Reps. | 3 Global Locations.• Departments included: Reservations (Inside Sales & Service), Resolutions (Customer Escalation), Groups (Inside Groups Sales & Service), Special Services (Customer Success) and, Pre-Cruise Sales (Direct Sales).• Met or exceeded department KPIs while leading multiple cross functional teams globally.• Hired and lead Pre-Cruise Sales team in Guatemala.• Hired and launched Special Services/Post Cruise team in Philippines.• Managed multiple department initiatives improving agent performance and creating tools and systems that improved CSAT scores significantly across departments globally.• Community Outreach: Worked on GIVE Day Committee in a leadership role in 2016-2018.Corporate Awards:• Second Quarter Award 2016 – Leadership & Teamwork.• Fourth Quarter Award 2016 – Leadership & Teamwork.• Third Quarter Award 2017 – Leadership & Teamwork.• Most Valuable Partner 2016 – National Sales Award.• Rockstar Award 2017 – National Sales Award.
Trade Support And Services Loyalty - Supervisor (Team Manager)
Highlights:• Managed team of 25 Loyalty Agents.• Increased team Quality Assurance score by 4 points while increasing call efficiency by 36 seconds.• Managed the Loyalty Upgrades Project for the call center: generated over $115K of incremental revenue in four months.• Consistently maintained team attainment to goal over 100% each month.• Mentored 3 direct reports to leadership roles.• Community Outreach: Worked on GIVE Day Committee in a leadership role in 2015.Corporate Awards:• First Quarter Award 2015 – Leadership & Teamwork.
Consumer Outreach - Inbound Sales Coach (Team Manager)
Highlights:• Managed team of 25 Sales Agents.• Consistently maintained team attainment to goal over 100% each month.• Mentored 2 direct reports to leadership roles.• Community Outreach: Worked on GIVE Day Committee in a leadership role in 2013-2014.Corporate Awards:• Fourth Quarter Award 2013 – Leadership & Teamwork.• Second Quarter Award 2014 – Leadership & Teamwork.• Best Team Player Award 2014 – Peer Recognition.
Consumer Outreach - Direct Sales (Individual Contributor)
Highlights:• Maintained Highest QA Score in Department (200 ppl).• Maintained Top 5% Sales Rank (200 ppl)Corporate Awards:• T.I.D.E Ambassador -Peer Recognition - Employee Engagement
Colleagues at Smarsh
Other employees you can reach at smarsh.com. View company contacts for 1514 employees →
Erin Mcgrath Phipps
Colleague at SmarshGreater Boston, United States
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John Admire
Colleague at SmarshBoone, North Carolina, United States
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Tyrale Bloomfield
Colleague at SmarshNolensville, Tennessee, United States
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Edsel Correya
Colleague at SmarshBengaluru, Karnataka, India
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Ashleigh Petrell
Colleague at SmarshNew York, United States
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Surya Anand
Colleague at SmarshTamil Nadu, India
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David Cespedes Camacho
Colleague at SmarshSan Jose, Costa Rica
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Elizabeth Bachner
Colleague at SmarshPortland, Oregon, United States
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DG
David Green
Colleague at SmarshNew York, United States
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AH
Andrew Hayes, Cams
Colleague at SmarshGrand Rapids Metropolitan Area, United States
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Michelle Kemper education
Political Science And Government
Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program
Frequently asked questions about Michelle Kemper
Quick answers generated from the profile data available on this page.
What company does Michelle Kemper work for?
Michelle Kemper works for Smarsh.
What is Michelle Kemper's role at Smarsh?
Michelle Kemper is listed as Head of Corporate Sales at Smarsh.
What is Michelle Kemper's email address?
AeroLeads has found 1 work email signal at @smarsh.com for Michelle Kemper at Smarsh.
Where is Michelle Kemper based?
Michelle Kemper is based in Eugene, Oregon, United States while working with Smarsh.
What companies has Michelle Kemper worked for?
Michelle Kemper has worked for Smarsh and Royal Caribbean International.
Who are Michelle Kemper's colleagues at Smarsh?
Michelle Kemper's colleagues at Smarsh include Erin Mcgrath Phipps, John Admire, Tyrale Bloomfield, Edsel Correya, and Ashleigh Petrell.
How can I contact Michelle Kemper?
You can use AeroLeads to view verified contact signals for Michelle Kemper at Smarsh, including work email, phone, and LinkedIn data when available.
What schools did Michelle Kemper attend?
Michelle Kemper holds Political Science And Government from Washington State University.
What skills is Michelle Kemper known for?
Michelle Kemper is listed with skills including Accounting, Team Leadership, Customer Service, Microsoft Excel, Management, Microsoft Word, Powerpoint, and Strategic Planning.
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