Ken Gregory Email & Phone Number

Philadelphia, Pa, Us

Plymouth Meeting, Pennsylvania, United States

Plymouth Meeting, Pennsylvania, United States

Implement projects and respond to escalations. Migrate email systems to Exchange Online. Migrate on-premise and cloud file systems to SharePoint Online and Teams. Migrate VoIP and PSTN calling to Microsoft Teams Voice. Migrate on-premise endpoints to Azure AD. Implement MFA, Conditional Access Policies, DLP, Retention, and best practices. Contribute to escalations, caseload, and after-hours support.

Mount Laurel, New Jersey, United States

Transitioned Apex IT Group managed services customers to Thrive platform tools and standards. Handled ticket caseload and esclations. Particpated in rotating oncall schedule.

Mount Laurel, Nj

Assigned to different roles including: Service Desk Engineer, Project Engineer, and Centralized Services Team Lead. Supported thousands of endpoints for security, patch management, monitoring, and alerting. Maintained and upgraded software tools including Kaseya, AuthAnvil, PRTG, Datto, and Sophos. Conducted new client onboardings. Resolved priority escalations. Particpated in rotating oncall schedule. Primary engineer in server migrations, cloud migrations, and network upgrades. Performed customer compliance reviews and implemented new compliance standards.

Philadelphia

Part-time teacher for vinyasa yoga classes

Blue Bell, Pa

Senior Network Engineer on high volume IT support desk. Responded to customer calls and tickets within SLA requirements. Remotely managed thousands of endpoints. Managed virtual server environments. Supported Hosted Exchange, on-premises mail servers, and spam filters. Supported firewalls, switches, all major wireless hardware. Used Kaseya to deliver antivirus, patch management, backups, and reporting. Facilitated data protection with Acronis and Dell AppAssure. Performed data recovery. Participated in after-hours call rotation.

Greater Philadelphia Area

Managed a small team of Technology Associates including: hiring, training, weekly scheduling, and employee evaluations. Performed vendor management for IT services, ISPs, phone services, office equipment, and audio visual services. Provisioned employee laptops, conducted internal IT training, and managed employee data. Managed equipment inventory and implemented organizational procedures. Attended to client AV needs on a minute to minute basis. Contributed to AV pricing and external rentals. Performed in-room tech services for events. Worked after-hours to troubleshoot problems and replace malfunctioning equipment. Oversaw the technology budget and maintained detailed financial records.

Blue Bell, Pa

Provided IT consulting to small and medium sized businesses including: legal, medical, privateeducation, and non-profit organizations. Planned, installed, and maintained server environments, firewalls, workstations, and supporting hardware in customer locations. Supported Microsoft Exchange mail servers, Apple mail servers, and anti-spam services. Deployed backup systems. Responded to emergencies. Performed data recovery. Answered after-hours calls. Onboarded new business and maintained customer relationships. Transitioned customers from hourly service to long-term contracts. Trained customers to maintain their internal networks.

Philadelphia, Pa

Administered Windows desktops and laptops for computing labs, support staff, and faculty. Built anew Windows domain to administer group policy, virus protection, and patch management.Engineered disk images. Managed inventory, licensing, and budgeting of Windows systems.Provided ongoing technical & curricular support to classes in computing labs and studios. Provided daily support to hundreds of Apple OS-X computers and various printers. Supervised student employees. In addition to normal duties, guest taught classes in Computer Music and Web Radio. Budgeted theater upgrades for the Dean of Performing Arts. Provided sound design for full-scale musical theater productions and managed student audio technicians.

Created sheet music in Finale software. Arranged standard rock/jazz compositions and composed entriely new musc to highlight student abilities. Ran weekly rehearsals, Booked routine, academic performances and extracurricular gigs wherever possible. Produced a full-length audio CD.

Iselin, Nj

e-VUE Windows SDK: Contributed Win32 code to a Software Development Kit; helped partnercompanies to utilize e-Vue's patented MPEG-4 video compression. Followed MPEG-4 internationalcommittee proposals and added new specifications as they were approved.e-VUE Apple Plug-ins: Responsible for public releases of Macintosh OS 9 software including“Netscape browser plug-in” and “Adobe Photoshop plug-in”. Collaborated with Apple Computer for QuickTime Extension development.e-VUE Internal: Administered NT domain including MS Exchange 5.5. Supervised source codecheck-in/check-out and database repairs. Managed Northern Telecom phone system.

Holmdel, Nj

Lucent "elemedia" VoIP Conference Call Server: Administered Solaris and Linux test systems.Maintained multiple servers on Compact PCI hardware. Developed an Apache web site. Debuggedcodecs and routing software. Configured Cisco and Lucent IP Gateways for voice traffic.Lucent Soft Audio Venture: Tested audio driver software for retail PC market. Administered tests fromWindows Hardware Quality Labs and built a software bug database. Displayed product at WinHEC.Lucent 3-D Audio Venture: Assisted software developers with the evaluation/marketability of apatented 3-D audio algorithm. Produced product demos. Linked the project with additional Lucentresearch teams, professional musicians, and Miramax employees.

Bachelor Of Science (B.S.)

Bachelor of Science in Music with an Electrical Engineering Specialization, September 2000. Earned a music performance scholarship.

Education record

Education record

Activities and Societies: District Chorus, Regional Chorus, Select Chorus, Barbershop Quartet, Musical Theater