Ken W. Email & Phone Number

United States

United States

Responsible to recruit, mentor and develop the NA Partner Sales Engineering team. Refine and scale the core SE channel model to align with overall sales, assisting with growing MRR and market share. Represented Zoom across all disciplines and Partners at Executive level. Provide advice and strategy towards our enablement programs, MDF programs, and overall Channel structure - leading to being recognized as Best Channel Program in 2022. Participate in regional and national based industry events to share industry thought leadership and the evolution of Customer Experience. Collaborate with all Channel teams to ensure long-term success of the program.

Responsible to recruit, mentor and develop the NA Channel Sales Engineering team. Refine and scale the core SE channel model to align with overall sales. Work as a leader to represent Zoom across all disciplines and Partners. Provide advice and strategy towards our enablement programs, MDF programs, and overall Channel structure. Participate in regional and national based industry events to share industry thought leadership. Collaborate with all Channel teams to ensure long-term success of the program and Zoom and help to drive tracking and reporting within all tools.

Leading the continued changes within the Zoom Channel and industry while continuing to drive the enablement of Zoom to our channel community. Developed a LMS strategy for on-boarding new Partners and to continue on with their education. Developed and launched a new SE Newsletter that is sent to all Channel Partners monthly. Mentor, train, and coach new SE & CAM team members. Interview prospective new hire candidates. Regularly assist SE & CAM teammates when dealing with Partners escalations and customer demos. Completed Zoom’s "Beginning Happy" program for Team Leads and new Managers to learn how to better lead within the Zoom atmosphere.

Responsible for the promotion of Zoom and the discussion of competitive differences for the Master Agent Community. Assisting in creating and implementing a certification program for the onboarding of Zoom partners and providing ongoing education & training to Master agent's technical teams. Assisting to build technical champions, assisting with deal registrations and customer requirement evaluations and ensuring that Zoom is the number one product with all partners.

Greater Boston Area

Created two Global Partner Programs for both Referral and Resellers programs. Created a global enablement program, certifying over 500 partners to effectively sell, implement and support Fuze. Researched and implemented a new PRM system for Partner management. Streamlined the commission and SPIF payment process. Grew channel business from 30% of total MRR to over 70% of total revenue within 3 years

Greater Boston Area

Created and maintained a Professional Services delivery program, helping to increase scale and output of delivered services by over 35% within the first 18 months. Created a LMS certification program that scaled to PS partners along with partners providing support and other strategic initiatives. Identified and on-boarded 15+ strategic professional service partners within the first 6 months of launching

Greater Boston Area

Selected and managed vendors to participate in on-boarding with Fuze. Maintained a Shared Service team to assist vendors with provisioning and on-boarding of customers. Including more than 15 world-wide engineers and 15 provisioning analysts

Greater Boston Area

Created and hired a team of UCaaS Consultants to assist customers navigating the on-boarding and transformation process. Created and hired a team of Solution Architects to assist Sales with properly scoping complex design requirements. Hired a team of Network Engineers to consult on customer WAN/LAN issues and produce risk assessments documentation and solutions. Streamlined the SOW review processes, including proper hand-off to internal teams for special requests and provisioning

Greater Boston Area

Managed a team of 40+ Project Managers, Engineers, Professional Service professionals and Analysts who were in charge of delivering purchased services to customers on behalf of Fuze. Increased Provisioning Operations efficiency from 90+days to below 55 days, by researching and implementing better technology and processes. Increased provisioning output from sub $50k per month to more than $200k per month. Developed new provisioning and sales training material for internal employees, agents and wholesale partners helping to accelerate customer on-boarding. Acted as project lead for an OEM hosted PBX/VoIP system for a major European client that included building 2 data centers along with major development work. Manage the overall operations budget

Greater Boston Area

Implement hosted PBX/VoIP Unified Communications systems for more than 1000 clients ranging in sizes from 10 - 10000 employees. Manage and coordinate timelines and priorities across regions to ensure consistency, efficiency, and effective implementation of business drivers. Responsible for new client burn in, on-site product management and crisis resolution. Share knowledge and develop documents and techniques for improving internal processes in the areas of training new hires and optimizing live customers. Worked as the lead Product Developer to bring to market the new Fuze Contact Center application. Acted as Sales Engineer to country-wide business development managers, pre-provisioning to scope and engineer successful solutions

Master Of Science - Ms, Project And Program Management

Master Of Liberal Arts, Liberal Arts And Sciences/Liberal Studies

Ba, Political Science & Sociology