● Promoted to Solutions Engineer to lead custom product demonstrations to effectively address customer needs and showcase operational value through technical discussions and solution validation.● Developed scope of work documents that aligned internal teams and stakeholders around customer requirements, enhancing solution positioning and influencing product development directions.● Streamlined responses to RFx documents by translating complex technical details into accessible… Show more ● Promoted to Solutions Engineer to lead custom product demonstrations to effectively address customer needs and showcase operational value through technical discussions and solution validation.● Developed scope of work documents that aligned internal teams and stakeholders around customer requirements, enhancing solution positioning and influencing product development directions.● Streamlined responses to RFx documents by translating complex technical details into accessible information, improving proposal quality and strengthening competitive advantage.● Increased product adoption and customer engagement by conducting technical webinars and trade show proof-of-concept demonstrations, focusing on product features and market differentiators.● Managed API integration prospects pipeline, facilitating operations and data management improvements through strategic discussions and contract negotiation management.● Utilized Amazon AWS and Jenkins to construct custom product workflows and solutions within sandbox environments, successfully demonstrating how FM software features were aligned with stakeholder goals, which contributed to closing new logo bookings valued between $30,000-$500,000 ARR. Show less

● Provided comprehensive product training and created technical documentation to foster customer adoption and support effective change management post-implementation.● Automated client communication and custom reporting mechanisms, improving data visibility for customers and demonstrating increased product value.● Enhanced project transparency and efficiency by managing customer system integration requests and collaborating with product and support teams for streamlined API sandbox… Show more ● Provided comprehensive product training and created technical documentation to foster customer adoption and support effective change management post-implementation.● Automated client communication and custom reporting mechanisms, improving data visibility for customers and demonstrating increased product value.● Enhanced project transparency and efficiency by managing customer system integration requests and collaborating with product and support teams for streamlined API sandbox delivery.● Drove continuous product enhancements by actively collecting and implementing customer feedback,benefiting a broad customer base with new feature additions and enhancing end-user experience.● Provided targeted 1-on-1 product training to team members in the Philippines, improving global software support response times. Show less

● Managed configuration updates of an on-premise Windows 2016 server to ensure uninterrupted client payroll data access, which secured data integrity and reduced their operational downtime.

● Developed and deployed automated scheduling algorithms that improved workforce management system performance under peak user traffic, enhancing customer experience and retention.● Delivered customer training on new features and system maintenance, improving product adoption and significantly reducing their dependency on external support.● Provided technical support and system troubleshooting to enhance reliability and reduce downtime,enhancing customer satisfaction with our… Show more ● Developed and deployed automated scheduling algorithms that improved workforce management system performance under peak user traffic, enhancing customer experience and retention.● Delivered customer training on new features and system maintenance, improving product adoption and significantly reducing their dependency on external support.● Provided technical support and system troubleshooting to enhance reliability and reduce downtime,enhancing customer satisfaction with our solution.● Utilized data analysis to monitor customer usage patterns, offering strategic insights that guided thedevelopment and release of competitive product features. Show less

● Implemented a strategic sourcing approach against precise requirements which reduced time-to-hire and improved the quality of IT hires across a diverse range of clients.

● Managed operations across several retail locations, achieving $1M-$3.5M in annual sales volume through effective data analysis and strategic sales planning, resulting in an average 14% year-over-year sales growth per store.