Kenneth Evans Email & Phone Number

• Promoted to Solutions Engineer to lead custom product demonstrations to effectively address customer needs and showcase operational value through technical discussions and solution validation.
• Developed scope of work documents that aligned internal teams and stakeholders around customer requirements, enhancing solution positioning and influencing product development directions.
• Streamlined responses to RFx documents by translating complex technical details into accessible… Show more
• Streamlined responses to RFx documents by translating complex technical details into accessible information, improving proposal quality and strengthening competitive advantage.
• Increased product adoption and customer engagement by conducting technical webinars and trade show proof-of-concept demonstrations, focusing on product features and market differentiators.
• Managed API integration prospects pipeline, facilitating operations and data management improvements through strategic discussions and contract negotiation management.

• Provided comprehensive product training and created technical documentation to foster customer adoption and support effective change management post-implementation.
• Automated client communication and custom reporting mechanisms, improving data visibility for customers and demonstrating increased product value.
• Enhanced project transparency and efficiency by managing customer system integration requests and collaborating with product and support teams for streamlined API sandbox… Show more
• Enhanced project transparency and efficiency by managing customer system integration requests and collaborating with product and support teams for streamlined API sandbox delivery.
• Drove continuous product enhancements by actively collecting and implementing customer feedback,benefiting a broad customer base with new feature additions and enhancing end-user experience.
• Provided targeted 1-on-1 product training to team members in the Philippines, improving global software support response times. Show less

Atlanta, Georgia, United States

• Managed configuration updates of an on-premise Windows 2016 server to ensure uninterrupted client payroll data access, which secured data integrity and reduced their operational downtime.

Greater Atlanta Area

• Developed and deployed automated scheduling algorithms that improved workforce management system performance under peak user traffic, enhancing customer experience and retention.
• Delivered customer training on new features and system maintenance, improving product adoption and significantly reducing their dependency on external support.
• Provided technical support and system troubleshooting to enhance reliability and reduce downtime,enhancing customer satisfaction with our… Show more
• Provided technical support and system troubleshooting to enhance reliability and reduce downtime,enhancing customer satisfaction with our solution.
• Utilized data analysis to monitor customer usage patterns, offering strategic insights that guided thedevelopment and release of competitive product features. Show less

Atlanta, Georgia, United States

• Implemented a strategic sourcing approach against precise requirements which reduced time-to-hire and improved the quality of IT hires across a diverse range of clients.

Greater Atlanta Area

• Managed operations across several retail locations, achieving $1M-$3.5M in annual sales volume through effective data analysis and strategic sales planning, resulting in an average 14% year-over-year sales growth per.