Technical Account Manager
Current
May 2020 - Present
AeroLeads people directory · profile
Ken Hatton Email & Phone Number
Technical Account Manager at Zendesk
at
Zendesk
1 work email found
@rbs.co.uk
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Account Manager at Zendesk
Location
Kingston, England, United Kingdom
Company size
Who is Ken Hatton? Overview
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Quick answer
Ken Hatton is listed as Technical Account Manager at Zendesk at Zendesk, a with 4161 employees, based in Kingston, England, United Kingdom. AeroLeads shows a work email signal at rbs.co.uk and a matched LinkedIn profile for Ken Hatton.
Ken Hatton previously worked as Technical Account Manager at Zendesk and Principal Consultant - Service Management at Ecs.
Company email context
Email format at Zendesk
This section adds company-level context without repeating Ken Hatton's masked contact details.
{first}.{last}@rbs.co.uk
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AeroLeads found 1 current-domain work email signal for Ken Hatton. Compare company email patterns before reaching out.
Profile bio
About Ken Hatton
Ken is a highly experienced, dynamic and adept Leader with 25 + years experience. He has led teams of 300 + staff and budgets in excess of £30m delivering value to business users and financial services customers across Retail, Personal & Corporate Banking, Markets, FinTech and Internal IT. He is a strong advocate for Customer Success facilitating close alignment between IT and the Business to ensure that the customer is at the heart of any business. He has a passion for, and has been recognised for, leading and motivating successful teams across different geographical locations and cultures often through periods of immense organisational change. Creating new departments, functions and establishing operational governance and ITIL / Agile processes are a key strength as is taking corporate strategy and distilling this into actionable objectives and goals that drive highly performing teams within an overall transformation roadmap.He has an outstanding track record of delivering highly available IT services within complex matrix managed organisations delivered by Internal, 3rd Party and Managed Services suppliers. He specialises in IT organisational change & leadership, IT application development and management, production live service & operations and IT process transformation.He is a certified ITIL v3 Expert and one of the first people globally to be certified as an ITIL 4 Managing Professional.
Listed skills include Banking, Retail Banking, Project Delivery, Stakeholder Management, and 29 others.
Current workplace
Ken Hatton's current company
Company context helps verify the profile and gives searchers a useful next step.
Zendesk
11 roles
Ken Hatton work experience
A career timeline built from the work history available for this profile.
Principal Consultant - Service Management
Reporting to Head of Data PracticeManage the provision of consultancy services from Pre-Sales to completion with particular focus on;• Ensuring Business value recognition via clear and constant stakeholder collaboration• Leading complex and critical programmes, managing deliverables and risk throughout• Developing GTM service propositions e.g. Cloud Target Operating Model & Cloud Service Management Maturity Assessment.• Mentoring consultants and business managers across multiple disciplines
Jul 2018 - Mar 2020
Head Of Availability & Knowledge Management And Service Reporting
Reporting to Head of Global Service ImprovementManaging the Service Availability of RBS's top 125 most critical Business IT Services to mitigate the risk of public facing outages.
Oct 2015 - Jul 2018
Head Of Availability Management Global Business Critical Process
Reporting to Head of Global Business Critical ProcessesDesigning, Developing and Implementing new Global Business Critical Processes to meet stringent Government and Regulator requirements.
Jul 2013 - Oct 2015
Head Of Service Assurance
Reporting to Head of Global Service Delivery ManagementEnsuring Technology and Business leadership to make informed operational risk decisions in order to identify and ultimately prevent significant incidents and the subsequent business and reputational impacts that they would generate
Jun 2012 - Jul 2013
Head Of Transition Management And Assurance
Reporting to Head of Global Service Delivery ManagementProvide leadership on Development Delivery Assurance, Service Take-On, Service Transition and Divestment Co-ordination in support of all RBS businesses, including Retail & Commercial Banking, Global Banking & Markets, Insurance, Wealth Management and Business Services.
Jan 2011 - Jun 2012
Head Of Service Delivery Service Transition
Reporting to the Head of Service Delivery Lead a centralised Service Transition team focused on the transfer of ABN AMRO applications into RBS Ownership.
Oct 2009 - Jan 2011
Head Of Mainframe Application Support
Reporting to Head of Applications ManagementCreate and manage a new RBS Mainframe Application Support Team.
Jul 2007 - Oct 2009
Head Of Application Incident And Recovery Management
Reporting to Head of Application Systems IntegrityCreate and manage a centralised Application Incident and Recovery Management function incorporating all Royal Bank of Scotland Group systems.
Jan 2003 - Jul 2007
Head Of Applications Management
Reporting to Head of Application Systems IntegrityCreate and manage a centralised Live Systems Support function incorporating all Royal Bank of Scotland and Nat West systems.
Jan 2001 - Jan 2003
Head Of Live Systems Support
Reporting to Head of Retail ITDelivery of Live Systems Support to all Nat West Retail systems.
Jan 1998 - Dec 2001
Team & coworkers
Colleagues at Zendesk
Other employees you can reach at zendesk.com. View company contacts for 4161 employees →
KG
Krzysztof Gądek
Colleague at ZendeskCracow, Małopolskie, Poland
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AW
Aaron Williams
Colleague at ZendeskAtlanta Metropolitan Area, United States
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RS
Rocio Senra (She, Her)
Colleague at ZendeskSpain
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GM
Gab Malonzo
Colleague at ZendeskPasay, National Capital Region, Philippines
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MI
Maria Isabel Perez
Colleague at ZendeskQuezon City, National Capital Region, Philippines
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SC
Shane Cann
Colleague at ZendeskBrunswick, Maine, United States
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NV
Nina Vossschulte
Colleague at ZendeskHamburg, Germany
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NM
Nicole Mendez
Colleague at ZendeskCalabarzon, Philippines
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CC
Caroline Craddock
Colleague at ZendeskCounty Dublin, Ireland
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AK
Austin Killey
Colleague at ZendeskGreater Madison Area, United States
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Krzysztof Gądek
Colleague at ZendeskCracow, Małopolskie, Poland
View →
AW
Aaron Williams
Colleague at ZendeskAtlanta Metropolitan Area, United States
View →
RS
Rocio Senra (She, Her)
Colleague at ZendeskSpain
View →
GM
Gab Malonzo
Colleague at ZendeskPasay, National Capital Region, Philippines
View →
MI
Maria Isabel Perez
Colleague at ZendeskQuezon City, National Capital Region, Philippines
View →
SC
Shane Cann
Colleague at ZendeskBrunswick, Maine, United States
View →
NV
Nina Vossschulte
Colleague at ZendeskHamburg, Germany
View →
NM
Nicole Mendez
Colleague at ZendeskCalabarzon, Philippines
View →
CC
Caroline Craddock
Colleague at ZendeskCounty Dublin, Ireland
View →
AK
Austin Killey
Colleague at ZendeskGreater Madison Area, United States
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FAQ
Frequently asked questions about Ken Hatton
Quick answers generated from the profile data available on this page.
What company does Ken Hatton work for?
Ken Hatton works for Zendesk.
What is Ken Hatton's role at Zendesk?
Ken Hatton is listed as Technical Account Manager at Zendesk at Zendesk.
What is Ken Hatton's email address?
AeroLeads has found 1 work email signal at @rbs.co.uk for Ken Hatton at Zendesk.
Where is Ken Hatton based?
Ken Hatton is based in Kingston, England, United Kingdom while working with Zendesk.
What companies has Ken Hatton worked for?
Ken Hatton has worked for Zendesk, Ecs, and Rbs.
Who are Ken Hatton's colleagues at Zendesk?
Ken Hatton's colleagues at Zendesk include Krzysztof Gądek, Aaron Williams, Rocio Senra (She, Her), Gab Malonzo, and Maria Isabel Perez.
How can I contact Ken Hatton?
You can use AeroLeads to view verified contact signals for Ken Hatton at Zendesk, including work email, phone, and LinkedIn data when available.
What skills is Ken Hatton known for?
Ken Hatton is listed with skills including Banking, Retail Banking, Project Delivery, Stakeholder Management, Risk Management, Servicenow, Availability, and Knowledge Management.
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