Ken Smith Email & Phone Number

Aledo, Texas, United States

As the team leader responsible for 17 staff members (including 11 direct reports), the role focuses on ensuring the success of over 22,000 ACST customers. Actively manage client relationships during onboarding, implementation, and throughout their customer success journey. Consistently achieved over 80% of team goals and exceeding 100% of individual goals related to Customer Satisfaction, Retention Rate, Cross-sell, and Up-sell with major contributions in hiring and onboarding internal team members, leading through significant tool and process changes, integrating product acquisitions and customer success teams, and managing multiple end-of-life projects for legacy software applicationsAchievements:Managed the books of business for a substantial customer base of over 22,000 clients and implemented a reorganization effort that realigned departmental staff, resulting in improved responsiveness and an enhanced customer experience.Successfully navigated the team through significant tool and process changes, including the successful integration of product acquisitions and customer success tools resulting in improved team performance and enhanced communication. Skillfully managed numerous end-of-life (EOL) projects, retiring legacy software applications, while ensuring a seamless transition for our clients.Launched new process of regular executive QBR (Quarterly Business Review) meetings for providing strategic insights aimed at achieving a 25% increase in customer retention and 30% growth in customer advocacy every business year.Leverage cutting-edge tools such as Totango (customer success), Salesforce (CRM), Monday.com (project management), GoogleSuite, and Slack, effectively extending their capabilities to drive superior outcomes for our customers and business.

Aledo, Tx

Oversaw various functional areas to accomplish the church's mission. Supported the Lead Pastor in ministry effectiveness evaluation, decision-making, planning, and leadership oversight. Played a pivotal role in driving innovation, growth, and organizational excellence, aligning the church's vision with actionable plans and programs to ensure its continued success and impact in the community.Achievements:Re-invented the discipleship process and led strategic reformations of men's ministry, women's leadership, and Sunday school, leading to a 25% increase in participation and enthusiasm among attendees.Launched a livestream video ministry, increasing online participation by 10X every week and extending the church's reach beyond physical boundaries.Implemented significant HR changes, defining clear goals and performance expectations through a performance management system, resulting in a significant increase in staff productivity and accountability.Ensured operational readiness of the church by overseeing support staff, resulting in a 70% improvement in administrative efficiency, financial management, and facilities maintenance.Drove innovation and technology implementation, resulting in a increase in online engagement, website traffic, and utilization of digital communication channels.

Aledo, Texas, United States

Played a pivotal role in leading a team of 30-50 consultants, engagement managers, technical consultants, and consulting sales managers. Successfully developed and implemented strategies to achieve business objectives and exceeded utilization, profitability, and revenue goals. With P&L responsibility for a $16M consulting practice, I ensured steady growth, maintained high employee satisfaction, and managed various operational and financial metrics. Achievements Exceeded utilization, profitability, and revenue goals in the initial months under Oracle's acquisition of Primavera Systems.Continued exceeding all business metrics in subsequent fiscal years, with quarterly margin goals increasing by 2.5% per quarter.Successfully developed and executed strategic objectives for the practice, contributing to long-term growth plans.Took on additional responsibility for 12 SaaS consultants to integrate with the existing practice, along with overseeing approximately 10-20 partner consulting resources.Led a team of 15 portfolio management consultants to integrate with the existing Federal Practice.

Naperville, Illinois, United States

Joined Oracle via Acquisition of Primavera Systems; reported directly to Vice President of Consulting for Oracle Primavera Global Business Unit. Managed the implementation of the largest and most strategic accounts, exceeding a $10M+ quota. Led a diverse team of 40 resources, including 16 direct employees, comprising Engagement Managers, Client Solutions Manager, Client Relationship Managers, Trainers, and Technical Consultants. towards achieving steady 20-25% year-over-year growth, consistently meeting and exceeding profitability and utilization goals, showcasing commitment to delivering exceptional value to our clients.

Naperville, Illinois, United States

Established and grew a team of consultants, project managers and trainers. Achieved top customer success and satisfaction metrics, leading to exceeding revenue and organizational growth goals.Developed a standard implementation methodology and associated training content to train internal and external consulting staff, ensuring consistent and high-quality service delivery.

Naperville, Illinois, United States

Led Primavera's largest Team Play implementation at Motorola, serving over 50,000 users.Achieved revenue of $5M in software and $2M in consulting and training for the project to be delivered on. Managed team of direct employees and KPMG consulting resources.

Bs, Industrial Technology

Theology For Mission, Theology/Theological Studies

Executive Pastor Training