Kimberly Dunn Email & Phone Number

Memphis, Tn, Us

Memphis Metropolitan Area

Hernando, Mississippi, United States

• ·Successfully developed Salesforce around the business model and served as administrator.• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.• Advised on contract processing, compliance, and document management procedures to build out the framework for the Operations Department.• Managed client relationships through regular check-ins and updates on project progress.• Supported sales pipeline by managing leads and opportunities to make sure all records were up to date.• Helped meet changing demands by recommending improvements to business systems or procedures.• Designed marketing materials.

Memphis, Tennessee, United States

• Led Contract Management Specialists and Auditors in processing over five thousand contracts to ensure KPI metrics were being met resulting in 0% data security issues and improved compliance rates.• Assisted in the development and implementation of contract management policies and procedures.• Collaborated with internal stakeholders to develop effective and prompt solutions to contract issues or disputes. • Maintained accurate records of all contractual documents in a secure repository system.• Managed the process for obtaining signatures from all parties involved in a contract agreement.• Coordinated with legal counsel when necessary to review complex contracts prior to execution.• Developed comprehensive training materials for new team members, resulting in faster onboarding and increased productivity.• Facilitated smooth contract renewals by maintaining accurate records of expiration dates and initiating timely renewals.

Memphis, Tennessee, United States

• Drafted, processed, reviewed, and prepared an average of 45+ contracts, addenda, and account setups daily within 24-hour receipt consistently exceeding SLA of 24 hours while ensuring compliance with federal, state, and local regulations.• Collaborated with other departments to ensure efficient workflow processes.• Coordinated and managed various projects to achieve established objectives.• Leveraged specialized knowledge to act as a subject matter expert within the organization.

Memphis, Tennessee

• Prepared weekly reports on sales activities, revenue, expenses, and other key metrics.• Provided administrative support to the sales team,• Planned and attended events for new products launch.• Executed efficient, successful sales team meetings to keep Account Manager's informed and focused on closing new deals.• Managed approximately twenty incoming calls and emails per day from internal customers.

Memphis, Tn

• Assisted Vice President of Business Development with daily activities including exploring trade show opportunities and communicating with clients.• Processed 100% of contracts within three days by following company policy and procedures and safely stored all contracts in the company's database.• Motivated and worked with onboarding team members to successfully integrate new employees into the organization.

Cordova, Tn

• Managed multiple accounts, assisting clients with daily operations, providing education and resolution in moderate to complex inquiries while ensuring compliance with industry standard; exceeded expectations and generated $10MM in revenue.• Reviewed support tickets daily to prioritize tasks according to urgency level.• Improved client satisfaction by providing timely and accurate responses to inquiries.

Cordova, Tn

• Processed contracts to ensure accuracy and industry standards, laws, and guidelines were adhered to while maintaining a 99-100% accuracy rate.• Worked with Legal to ensure compliance requirements were documented, followed, and updated as needed.• Led the implementation of three contract boarding tools while serving as Subject Matter Expert.• Coordinated regional sales teams to ensure the achievement of quarterly and annual sales goals.