Kevin Gendron Email & Phone Number

Kevin Gendron is a results driven leader with focus on integrity, intelligence and influence. Kevin is highly skilled in needs and risk assessment, strategic planning & prioritization, delegation through partnership and efficient project management execution. Currently an Associate Director of Field Execution within the Partner Success Organization (PSO), Kevin's current role focuses on leading a team that supports the day to day operations of multiple strategic partnerships and contact centers globally. These partners are responsible for millions of customer interactions with supporting locations in 8 cities across 7 countries, with well over 8,000 total employees. Additionally, his current teams are centered on digital customer engagement with a strong focus on innovation, design and execution standards, best practice playbooks and journey effectiveness. With his role, he is responsible for ensuring the integrity of the partnership between the two companies is maintained while delivering a high level of performance accountability as well as ensuring internal and external KPI are met on a daily, weekly & monthly basis. Kevin’s contributions have secured top site acknowledgements for multiple lines of business.Kevin has held multiple positions with the VCG organization since joining Verizon in 2005. These positions range from call center leadership, technical support and customer service. Kevin has successfully launched multiple projects including opening of vendor contact centers that support digital customer engagement, including chat & AI, strategic consumer area's of business, AI implementation and other strategic initiatives. Kevin is keen to assessing vendor functional execution, identification in performance gaps, practice and policy, and implementation and execution of improving operating results.Kevin holds a Bachelor’s Degree in Science with a focus in Management from the University of Phoenix and is a member of Delta Mu Delta, an International Honor Society in Business.

Listed skills include Leadership, Call Centers, Customer Experience, Telecommunications, and 15 others.