Ahad K. Email & Phone Number

Toronto, On, Ca

o Automated deployments fully using CI/CD pipelines, bringing down the outage window from 2 hours to 15 minuteso Built Kibana, AppDynamics and Grafana dashboards to monitor application end to end and minimize Mean Time to Resolutiono Created Jenkins automations to investigate and resolve critical issues within our application, bringing down average run time from an hour to 5 seconds o Completed Jenkins Migration from On-Prem to Cloud, minimizing errors by 50% and ensuring smoother automationso Participated in On-Call shifts to ensure high availability/scalability of our application and to meet Service Level Agreements set with our clientso Used SQL queries to extract log error messages from the backend database

 Carried out migration of 50 servers from on-prem to Azure Cloud Lead Project Management role for team, setting up Jira Kanban boards for project updates and organizing weekly meetings Created PowerShell scripts to automate pre-migration validation and increasing the efficiency by 7x

Toronto, Ontario, Canada

 Implemented Ansible Tower, an automation tool which checked for when a server was down and recovered it in ~7 seconds compared to 2 hours before Facilitated meetings with the Engineering teams and Project Managers to gather and fulfill their requirements for our automation project Presented final results to the Vice President and upper management

o Developed front-end interface for teaching staff at Waterlooo Configured Raspberry Pi’s to communicate with paging system and display correct information on the screen when someone got pagedo Implemented Snipe-IT, an inventory management software for the company

Toronto, Canada Area

 Implemented a ticketing platform (Zen Desk) for the company, through which the IT team can efficiently troubleshoot issues  Troubleshot technical issues with Apple products within the company (MacBook, iPads, iPhones) Streamlined and tracked entire companies assets under Jamf (asset tracking software)  Onboarded 58 employees, growing the company by about 50%

 Executed testing in the dev environment and promoted changes into production Triaged and resolved about 400 tickets within the Service Now application portal Documented step-by-step knowledge articles on how to triage certain Service Now issues

Mississauga

 Guided the DECA team and supported new members with tips and advice Organized fundraising events and kept track of all the funds our team gathered Competed in the Finance category, having to implement an efficient solution to a business in a 5-minute case study

Bachelor Of Engineering (B.Eng.), Systems Design Engineering With Management Sciences Option

Activities:  Excellent leadership skills as a FROSH leader  Practiced coding outside of class at Coffee n' Code  Hacked the way.

Ossd, Math & Sciences

Activities and Societies: DECA Exec. Leader, FROSH week leader, School Mentor, Math tutor, Science Tutor, Student CoordinatorRelevant.