Medidata Solutions is the leading global provider of cloud-based solutions for clinical research in life sciences. Our innovative technology is used by over 400,000 people every day and helps to streamline the clinical development process-ultimately enabling life science organizations to conduct their clinical trials faster, safer, cheaper and smarter.

Responsible for HP Blade Servers (Blade BL460, BL660,WS460 Gen9 /8) QA diagnostic & software testingPerform tests assigned on ALM and resolve technical issues during testServers and Blade installation and configuration, troubleshooting

Technical Support EngineerIT Support- Over 13 years of experience in network and system management- Responsibilities include IT support services, Server hosting, Disaster recovery, Data Center management and implementation of IT policies, software/hardware trouble shooting and support the operational and informational need of the organization.

Provided remote and on-site technical support to large number of customers including, installation and configuration of LAN/WIFI, computers/laptops and printers.Responsible for diagnosing & resolving hardware, software & end users problems and answering technical queries

Technical Support TechCustomer ServicesProvide Technical Support to large number of clients, as an active member of Technical Support Services Department• Provided Desktop Support to corporate clients with more than 500 workstations installed regional centers • Provided support for hardware configurations• Installed patch panel and RJ-45 connectors• Troubleshoot and fix LAN cable related issues on site• Follow up with clients and to ensure customer problem is resolved timely• Technical visit to customer site for pre maintenance contract assessment