• Process PIP Claims as they are assigned in accordance to states statue of PIP/Med Pay Guidelines• Assisted in coverage verification with Lead Adjuster• Documented, processed, and tracked, by state law, all medical documents that were received• Developed time management schedule to process claims efficiently within the required time frame. • Trained Directors and Trainers on the PIP / Med Pay process, giving guidance on how new adjusters should be trained. • Created new letters for PIP / Med Pay for notifications and status of claims for ease of use

• Process PIP Claims as they are assigned in accordance to states statue of PIP/Med Pay Guidelines• Assisted in coverage verification with Lead Adjuster• Documented, processed, and tracked, by state law, all medical documents that were received• Developed time management schedule to process claims efficiently within the required time frame. • Trained Directors and Trainers on the PIP / Med Pay process, giving guidance on how new adjusters should be trained. • Created new letters for PIP / Med Pay for notifications and status of claims for ease of use

• Intake of New Losseso Monitor front line work flow for compliance to company and department standardso Review Daily Performance Activityo Ensure company and departmental policies and procedures are consistently followedo Analyze and offer feasible alternatives to resolved customer concernso Assisted in implemented new processes and procedureso Monitor and coach to standards, metrics, performance criteria, policies and procedures in order continuously improve call center productivity and performance. • Assisted with FNOL (First notice of Loss) and Existing Claims• Responsible for Paper Loss Claims (Claims not created online or via intake call)• CSI Call and File Audits to evaluate accuracy in claims handling and efficiency• UAT for new customer service software that was tested before roll out.

• Elite Team Customer Service • Support sales reps in opening new accounts and upgrading existing service.• Quickly and effectively solve customer challenges.• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.• Responsible for analyzing billing issues and providing troubleshooting.

• Team Leader New Business team• Field Underwriting / Case Analyst for Life and Disability policies• Handle death and disability claims process for leading insurance and financial service providers• Supported Sales Reps with new business analysis with upgrading or changing existing business• Solved customer service challenges efficiently• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.• Responsible for billing client account and processing data entry for new contracts. • Assisting in collecting past due bills and sending first notice letters to clients.• General Receptionist duties when requested• Responsible for translating letters sent from main offices and sending to clients to insure complete understanding of contract terms.

• Worked with nationally acclaimed Physiatrist Hospital • Interfaced with customers to identify needs, smooth the progress of admission to Hospital facilities, and aid in resolving customers issues as needed.• General Receptionist duties when requested

• Support sales reps in opening new accounts and upgrading existing service.• Responsible for billing client account and processing data entry for new contracts. • Assisting in collecting past due bills and sending first notice letters to clients.• General Receptionist duties when requested