Kim Shactman Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

United States

United States

United States

Woburn, Massachusetts, United States

Thrive is a leading provider of NextGen managed services designed to drive business outcomes through application enablement and optimization. The company’s Thrive5 Methodology utilizes a unique combination of its Application Performance Platform and strategic services to ensure each business application takes advantage of technology that enables peak performance, scale, and the highest level of security.

Salem, New Hampshire, United States

Plaistow, New Hampshire

• Collaborate with team to determine best operational strategies for customers and company when on-boarding customers• Create project plans and processes tied to new account on-boarding and training• Assist with development of cybersecurity product offering: communication, rollout and training to customer.• Prepare metrics on Service Level Agreement response time and time to resolution for customer support tickets to aid in improving processes for requests• Prepare and present… Show more • Collaborate with team to determine best operational strategies for customers and company when on-boarding customers• Create project plans and processes tied to new account on-boarding and training• Assist with development of cybersecurity product offering: communication, rollout and training to customer.• Prepare metrics on Service Level Agreement response time and time to resolution for customer support tickets to aid in improving processes for requests• Prepare and present Strategic Assessment reviews to customers• Assist with developing product offerings that work within customer budgets• Member of Process Subcommittee team to develop and improve internal operations• Partner with sales, technical and accounting departments to ensure strong internal communication resulting in a positive reputation amongst RMON Networks customers• Work with customers to develop strategies to obtain necessary compliance certifications• Provide account support and account management servicing customers in a professional consulting demeanor, while leveraging RMON Networks internal IT support team• Monitor progress, communications and documentation within Autotask (business management software)• Ensure the standardization of timeliness on regular weekly and/or monthly responsibilities tied to customer contracts• Create standards for any ongoing education and training of customers on product features RMON supports• Train and mentor team members on serving customers with educational tips and tricks• Develop, document and maintain a customer retention process which includes regular contact, understanding of reporting and processes, follow-up on escalated issues reported and ultimate resolutions, etc. Show less

Burlington, Massachusetts

• Learn and demonstrate a fundamental understanding of the Company technology – and clearly articulate capabilities and advantages to prospective customers • Articulate the company's value proposition to decision-makers across multiple industries to assess buying interest• Share, learn, collaborate with team members and manager to develop strategies and improve execution• Schedule appointments & demonstrations and provide Account Executives with accurate summaries of qualified… Show more • Learn and demonstrate a fundamental understanding of the Company technology – and clearly articulate capabilities and advantages to prospective customers • Articulate the company's value proposition to decision-makers across multiple industries to assess buying interest• Share, learn, collaborate with team members and manager to develop strategies and improve execution• Schedule appointments & demonstrations and provide Account Executives with accurate summaries of qualified meeting agendas• Manage reports and prospecting status in Salesforce.com Show less

Plaistow, New Hampshire

• Prepare educational sheets, a treatment plan, and financial options to discuss with patients• Track patient treatment plans through to completion and continue as the practice liaison monitoring restorative and preventive care appointments • Input daily productions as well as monitoring monthly team production goals• Manage the front desk and greeting patients

Bachelor'S Degree, Operations Management Focusing On Project Management

Program Outcomes: - Integrate appropriate project management methodologies, tools, and practices in the planning, implementation.

Certified Dental Assistant In Expanded Functions, Dental Assisting/Assistant

• ADAA (American Dental Assisting Association) membership through 2013. • Radiograph certified through DANB in 2013. • CPR certified 2013.