Kiril Ivanov Email & Phone Number

Sofia, Bulgaria

• Orchestrating Support, Development and DevOps• Crisis management• AI Strategist• Service Delivery Management• Mentoring and coaching

Sofia, Bulgaria

• Assembled Customer Support team• Implemented support best practices and tools• Defined SLA and KPI metrics• Developed automated reports• Increased customer satisfaction

Sofia, Bulgaria

• Lead the delivery and operations programs• Project management of multiple clients• Orchestrated Proof of Concepts• Presales communication at executive levels• People management

Sofia, Bulgaria

• Operational activities coordination and follow up• Handle Managed Services client escalations• Create technical roadmaps• People Management: Recruitment, Resource planning, Employee development• Estimation and establishment of Managed Services projects• Automation, Innovation and Cost saving programs

Sofia, Bulgaria

• Provided Comverse customers in EMEA and LATAM regions with on-site and remote operations and support services 24x7• Project Manager for Managed Services projects• Daily management of technical experts, test managers and service delivery managers• Contributed to the development of Managed Services and Support methodologies and delivery model• Defined scope of services, requirements and deliverables

Sofia, Bulgaria

• Responsible for EMEA Managed Services projects - project management, customer support management, account management, service delivery management, change and release management• Managed teams of business analysts, technical architects, developers, testers and infrastructure specialists• Created, documented and implemented continuous development and support processes and implemented them

Düsseldorf, North Rhine-Westphalia, Germany

• Co-ordinate on-site and off-site resources• Development of E2E scenarios and test cases with strong level of interaction/communication for Billing/Rating (Huawei CBS) towards Billing SMEs/BAs• Planning of E2E testing activities

Edinburgh, Scotland, United Kingdom

• Team Leader of the following teams on different Rating and Billing projects: Configuration, Migration, Test• Defined business requirements specifications, functional specifications, configuration specifications, migration tools specifications, and test specifications• Implemented Rating and Billing solution at different stages of the project in EMEA region. Delivery of final solution to the client• Incident Management• Business Modelling (Commercial, Technical and Pricing). Migration Knowledge Holder. Migration Environment Support

Tel Aviv, Israel

• Technical implementations of Comverse RTBS billing solution in telecommunication operators’ facilities in EMEA region• Interacted with customers, customer support field engineers, customer support Help Desk engineers, project managers, testers and R&D to achieve successful Go-lives• Integrated the billing solution with other products within Comverse portfolio and vast variety of customer applications

Sofia, Bulgaria

• Planned activities for product releases and patches• Created and executed test plans, test cases and suites• Design, build and executed scenarios, ensuring the overall quality of the SecureTransport™ product related to secure transfer of data over standards-based Internet protocols with FTP, FTPS (SSL/TLS), SFTP (SSH), HTTP, HTTPs (SSL/TLS), and AS2

Sofia, Bulgaria

• Maintenance of corporate infrastructure• Eliminate technical faults in communication systems• Install and configure application and DB servers• Manage IP network• Data backup and recovery

Sofia, Bulgaria

• Find potential customers through networking, cold calling and industry research• Recommend and select web-based products for the customers based on their individual needs• Identify, meet and win decision takers• Close sales deals• Business Analysis

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