Kirk Miles Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

Leading the Product organization at PandaDoc, including PM, Design, Research, Product Operations and Corporate Development. We're a ~70 person team responsible for creating a best-in-class document workflow solution for our 60,000+ paying customers around the world.

San Francisco, California, Us

Led the ~800 person Core business unit, with P&L responsibility for all of Dropbox’s revenue-generating businesses — Dropbox FSS, Dropbox Sign (fka HelloSign), DocSend and FormSwift — as well as a number of our new products like Capture and Replay. Reported to CEO and was a member of S-Team. Directly led product, engineering, growth and data science and was accountable for a ~$2.5B P&L while serving over 800 million registered and 18 million paying users worldwide.

San Francisco, California, Us

Led the product function of around 75 PMs responsible for all of Dropbox's core products and adjacent product offerings, worldwide.Promoted to Sr. Director in 2021, and to VP in 2022

San Francisco, Ca, Us

Led the product function for the 80+ person B2B & monetization org, responsible for building all monetized products for a $300M+ revenue global business. Reported to CPO. Areas of ownership included all enterprise products, our self service PLG channel, B2B growth function, payments & fraud systems, ads products and delivery platforms, as well as incubating some new product offerings. My team had GM accountability for our Self Service and Brand Ads businesses, which we grew into Glassdoor's fastest growing revenue lines while meaningfully improving unit economics for each. Some specific highlights:- Hired and managed team of 10+ PMs and product leads in SF & Chicago- Drove 12x growth in net bookings from our Self Service channel- Increased Self Service customer LTV by 3x and our NPS by 83 points- Improved funnel efficiency of top-of-funnel online acquisition flows by 77% (3x on mobile)- Accelerated the growth rate of our brand ads product by 50pp (went from slowest to fastest growing product line at Glassdoor)- Delivered record levels of efficiency in our job ads marketplace, with a 31% improvement in campaign pacingPromoted to Senior Director in May 2020Promoted to Director in May 2019Promoted to Group PM in July 2018

San Francisco, Ca, Us

Led the B2B Product team within Business Operations, providing strategic and operational support across our core monetizable products. Acted as GM of our Self Service business, introducing and scaling a PLG motion at Glassdoor to enable us to better serve the needs of SMBs. First hire on the Business Operations team - worked to help establish the charter for BizOps at Glassdoor, define our operating model with cross-functional partners and scale the team from two to nine members.Promoted to Senior Manager in May 2017

Us

Vessel was a video subscription company founded by Jason Kilar and Richard Tom with $132.5M in funding from investors including Benchmark, Greylock, IVP and Bezos Expeditions. It was acquired in November 2016 by Verizon.I was responsible for our subscriber growth, including full ownership of all media spend, including social, search, display, video and affiliate, in addition to all email marketing campaigns. During my time in this role, we were able to increase monthly trial starts by 42% while improving our CAC by 87%.I also built our subscriber LTV model, segmented by both channel and revenue stream, and ran all quantitative consumer research. We used key insights from that research to inform pricing decisions, measure consumer interest in new content and product features as well as monitor NPS.Lastly, I got my first taste of working in Product, having the opportunity to partner with Engineering to drive forward multiple homepage redesigns to improve both top of funnel sign ups and free trial conversion rates.

Mountain View, Ca, Us

Managed the creation and implementation of free installation promotion for Nest products at launch in four European countries, leading cross-functional team to develop marketing message, define customer journey and create appropriate budgetCreated go-to-market playbook, determining relevant market-sizing methodology and collaborating with various department heads to understand key timeline considerations and resource constraints

Santa Monica, Ca, Us

Created and maintained long-term financial model, taking into account industry growth, long-term content budgeting, shifting business dynamics and multiple potential price pointsActed as sole analyst in support of international expansion efforts, building business plans for multiple prospective territories as well as one existing territory (Japan); worked with local consultants to determine addressable market size & required marketing spend as well as assessing implication of launching as joint venturesLed cross-functional team to re-evaluate content and marketing ROI benchmarks using user-level subscription and usage dataPromoted to Senior Analyst in 2012

New York, Ny, Us

Advised private equity firms and mid-market corporate clients on over $3 billion in M&A, IPO, LBO and recapitalization transactionsCreated financial models to evaluate cash flow, accounting and leverage effects of leveraged buyouts and recapitalizationsExecuted analysis for senior credit underwriting process, including initial screening and commitment committee memorandaConducted industry research – market size, market share, customer trends – in order to both market companies and prepare strategic alternatives presentations to a range of industries, including industrials, retail and business services

Master Of Business Administration (Mba)

Bachelor Of Science, Business Administration