Kirsten Carson Email & Phone Number

Mountain View, Ca, Us

• Successfully manage over 40 Life Science accounts as the main point of contact for executives, IT, Quality Management, and overall user population.• Ensure client expectations are well managed and effectively aligned to their strategic goals, adoption of the platform, and growth potential. • 100% retention rate in a 10-month period. • Act as the voice of the customer to our internal stakeholders, including flagging and managing risks, advocating for their needs, and ensuring alignment on objectives.• Perform executive business reviews demonstrating progress towards and achievement of shared success measures including client engagement, adoption, utilization, and account growth while demonstrating a strategic command of the client’s experience and linking results to the client’s desired business outcomes and goals.• Serve as a trusted advisor with a solution-focused mindset to expand my account profiles while exceeding key performance indicators and NPS targets. • Assist in customer implementations following GxP regulations and ensure a smooth onboarding experience.• Develop account expansion strategies in partnership with Sales peers to drive revenue growth and customer lifetime value.

Princeton, New Jersey, Us

• Hold monthly Customer Success meetings and provide support for varying issues for over 15 accounts.• Key Member in all issues and crisis management team.• Collaborate with key stakeholders to create and monitor strategic objectives.• Manage end-to-end implementation including planning, executing, monitoring and controlling, and closing.• Delegate responsibilities, schedules, and budgets for all departments including PMO, Development, Quality Assurance, IT, Validation, Business Analysis, Training, and Technical Support for multiple projects.• Assist with and define key contributors’ annual objectives, perform periodic assessment to ensure goals are met or adjusted accordingly.

Miramar Beach, Florida, Us

• Key member of the executive-level escalation team that managed strategies and tactics for de-escalating customer accounts, with additional responsibilities for handling at risk accounts.• Assist sales management in determining appropriate scope of work and manage the overall goals and deliverables for client projects while providing insights into new business opportunities.• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately gain success across teams. • Adaptation skills in growing a startup company, implementing new processes, working across teams to fulfill business needs.

San Francisco, California, Us

• Managed end-to-end implementation planning including project management, issue management, communication and change management.• Lead and difficult conversations regarding budget, resources, and timeline constraints, and formally captured and communicated outcomes of those meetings externally and to Salesforce leadership.• Created and managed project plans; monitored and reviewed project progress and timelines; adjusted schedules, and resources to bring over thirty projects to a successful close.• Facilitated requirements gathering sessions and assisted with the creation of project deliverables including Blueprint documentation, UAT plans, client success documentation.

Woodridge, Il, Us

• Individually managed 35+ total software implementations ranging from $50k to $5M. • Successfully managed the number one Top Pharma company in world on a $5M project lasting 3.5 years for the software implementation to over 120 countries with profound partnerships including US, Canada, EU, Asia Pacific, Japan including developing interfaces to their other regulatory systems. • Delegated responsibilities, schedules, and budgets for all departments including PMO, Development, Quality Assurance, IT, Validation, Business Analysis, Training, and Technical Support for multiple projects. • Mitigated risk factors through careful analysis, practicing effective change management.

Woodridge, Il, Us

• Maintained relationships with clients on a weekly basis and consistently met with clients at convention events throughout the year.• Consulted with clients 1 on 1 to determine current and future business needs.• Attended tradeshows and networking events to promote the company’s product and grow future business with new and existing companies.