Katie Swift Email & Phone Number

Columbia, Missouri, United States

Beatrice, Nebraska

● Attended multiple company, district, and new agent meetings for networking and continued growth● Created detailed and individualized insurance proposals for prospective clients based on need● Presented details regarding auto insurance and other related information to high school students● Quoted and sold a variety of insurance policies including, auto, home, renter’s, life, business, farm, and others

Kirksville, Missouri

● Collaborated with store team to provide exceptional customer service and meet sales goals● Coached stylists on customer-centered service and store operations procedures● Learned about the company and best leadership practices through the maurices business achievement (mba) program ● Communicated current sales, projects, and other pertinent information to employees ● Celebrated employee individuality with regards to problem-solving, creativity, and style● Utilized employee recognition and other tools as sources of staff motivation● Set standards and enforced company and district expectations within team● Interviewed potential employees about experience and fit for open positions on the sales team● Connected with other store leaders to discuss sales, visual updates, and staff development

Kirksville, Missouri

● Embodied the customer-focused service philosophy by providing an authentic and engaging styling experience● Employed a team approach to selling by assisting and engaging other stylists in the shopping experience● Studied company policies, procedures, and operations as part of the maurices business achievement (mba 101)● Styled mannequins and customers according to current fashion trends and recommendations from POV guidelines● Utilized headset as a communication and collaboration tool to serve Liv and discuss other store needs● Organized store equipment and marketing in back area to promote efficiency during sale and POV changes

Kirksville, Missouri

● Trained 3 new stylist on standard operating procedures, visual brand expectations, and customer service● Created competitions for stylists to promote current store sales and increase product movement● Analyzed sales data from the Daily Sales Report to create sales goals for the day● Delegated operational and customer service tasks to stylists based on individual strengths ● Counted cash drawers and created end of day deposits and printed reports for the store record● Educated stylists on the mymaurices loyalty program and the maurices VIP program● Executed multiple sale changes by merchandising product and signing current promotions

Kirksville, Mo

● Developed and implemented 2 days of training for 20 Career Advisors using data from previous training sessions, supervisors, and current office goals● Established a career readiness and professional development course as part of an ongoing research project and staff development initiative● Presented Career Center services to incoming students during student services receptions● Critiqued over 50 resumes and cover letters a year for students and alumni at Truman State University● Promoted upcoming events, shared social media posts, and encouraged peers to utilize career center services ● Participated in more than 5 professional development workshops and attended an educational etiquette dinner● Provided multiple opportunities for employee feedback including facilitating group discussion during meetings ● Implemented a method of seamless communication for employees and supervisors in the office using Slack.com● Collaborated with 3 professional staff members and 2 interns to host over 120 organizations at a Career and Graduate School Exposition

Kirksville, Missouri

● Served as a guide to professional development resources available to students at the Career Center and online● Encouraged peers to utilize Career Center services and advertised for upcoming events● Critiqued over 50 resumes, cover letters, and/or curriculum vitae a year for students and alumni at Truman State University● Participated in more than 5 professional development workshops and attended an educational etiquette dinner

Kirksville, Missouri

● Completed about 10 initial patient assessments and health history interviews each shift● Administered intramuscular and intradermal injections and performed other technical duties including lab work● Reported lab and other test results to patients including any additional follow-up instructions from the provider● Educated patients on various health topics including information about viral infections, birth control, and STIs

Brookfield, Missouri

● Operated the main phone switchboard by greeting incoming calls, transferring calls, and paging overhead● Navigated an emotionally-charged environment to assist patients and families in the Emergency Room● Enhanced time management skills, using prioritization to complete tasks in a fast-paced environment● Trained to work in multiple departments using different electronic medical record and payment systems● Organized charts and communicated with other medical departments to assist coworkers with quality patient care

Brookfield, Missouri

● Enforced policies and procedures set by the Country Club Board of Directors ● Supervised pool and deck areas to ensure guest safety and offered assistance when necessary● Cleaned pool and deck areas by handling pool chemicals and equipment

Brookfield, Missouri

● Learned on-the-job how to mark material for sewing, hand sew, toggle, steam press, and baste fabric● Inspected 7-14 coats by hand per hour for quality control of university and high school orders● Outlined daily production on sheets detailing hourly work performance and product output

Brookfield, Missouri

● Answered the phone and communicated with customers about products and services● Scheduled appointments according to each individual stylist’s preference● Utilized a cash drawer and wrote receipts for the customer and company when processing sales● Greeted incoming customers and maintained a positive and comfortable reception area

Brookfield, Missouri

● Entered customer orders in the register to meet customer specifications and company standards● Packaged food to match order information and dispensed meals quickly and efficiently ● Sanitized the main lobby, bathrooms, and food trays according to proper sanitation guidelines

Bachelor'S Degree, Exercise Science, Senior

Activities and Societies: Nursing Student Association, GlobeMed, Alpha Gamma Delta, Truman Cheerleading

Marketing And Health Science, 4.0 Gpa

Activities and Societies: DECA (Project Coordinator) Yearbook (Copy Editor, Student Life Editor)Certificate for 2 years of study in both.

High School Diploma, College Preparatory, 4.014 Gpa

Activities and Societies: Student Council (President 2012-2013, Secretary 2011-2012) Class Officer (Secretary 2012-2013, Vice President.