Karen Brown Email & Phone Number

Wilmington, De, Us

Bethesda, Maryland, United States

As a Product Manager, I see opportunities to serve Bright's subscribers with cutting-edge digital products and gaps in Bright’s product offerings and use my innovative mindset to fill them. Simultaneously serve as the product owner in the Agile development process and am accountable for guiding cross-functional, offshore teams in successfully creating products that improve customer experience and grow market share. I am also responsible for a deep understanding of the market and making the… Show more As a Product Manager, I see opportunities to serve Bright's subscribers with cutting-edge digital products and gaps in Bright’s product offerings and use my innovative mindset to fill them. Simultaneously serve as the product owner in the Agile development process and am accountable for guiding cross-functional, offshore teams in successfully creating products that improve customer experience and grow market share. I am also responsible for a deep understanding of the market and making the products and services a commercial success. Show less

Wilmington, North Carolina Area

Responsible for leading cross-functional teams to meet prioritized business objectives and solve real problems for users with solutions that are functional and feasible. Develop and communicate an inspiring vision and strategy for the product that leadership, stakeholders, and team members buy into. Understand stakeholders’ current processes and pain points to effectively create solutions that not only address those pain points but surpass expectations. Work closely with UI/UX and… Show more Responsible for leading cross-functional teams to meet prioritized business objectives and solve real problems for users with solutions that are functional and feasible. Develop and communicate an inspiring vision and strategy for the product that leadership, stakeholders, and team members buy into. Understand stakeholders’ current processes and pain points to effectively create solutions that not only address those pain points but surpass expectations. Work closely with UI/UX and development teams on workflows and prototypes to ensure no detail is left undiscovered or unaccounted for in the final product. Finally, work with the marketing and communication teams on roll-out/release plans when the product is ready to release. Show less

Wilmington, North Carolina

Reporting to the CTO, the Project Analyst researches and defines problems or gaps in multiple N2 software applications as they are discovered or changes in those systems as N2 grows. Provides technical support for end users and communicates to IT engineers as structural changes are needed. Test all new upgrades and communicate to the engineers any bugs or problems that exist. Work closely with the CTO on rollout plans, timelines and types communication to the field. Primary… Show more Reporting to the CTO, the Project Analyst researches and defines problems or gaps in multiple N2 software applications as they are discovered or changes in those systems as N2 grows. Provides technical support for end users and communicates to IT engineers as structural changes are needed. Test all new upgrades and communicate to the engineers any bugs or problems that exist. Work closely with the CTO on rollout plans, timelines and types communication to the field. Primary Responsibilities• Provide support for the testing of new and existing software applications under development.• Collaborate in the designing, programming, testing, debugging, training, documentation, and support of software.• Document current procedures both for the field and how the software is designed. Document proposed changes and; once complete, the finished documentation.• Participates in project teams, special projects and other tasks as assigned by the CTO or higher management.• Supports the field in researching problems as they surface and either resolve or submit to IT engineers to provide assistance. • Investigation and provide support for territories being bought or transferred. • Creatively devise ways to accommodate non- traditional requests from the field to accomplish the desired outcome. • First line of contract for end users to either resolve or submit a ZenDesk ticket. Show less

Held responsibility for implementing and training software applications at customer sites. Analyzed school's current data and operating process to recommend best practice for Talisma configuration. Prepared status reports on project implementation for higher management and clients. Organized expense reports for onsite visits with clients. Performed database management activities, extracted reports, and analyzed information. Trained new users on Talisma software from fundamentals to more… Show more Held responsibility for implementing and training software applications at customer sites. Analyzed school's current data and operating process to recommend best practice for Talisma configuration. Prepared status reports on project implementation for higher management and clients. Organized expense reports for onsite visits with clients. Performed database management activities, extracted reports, and analyzed information. Trained new users on Talisma software from fundamentals to more advanced reporting options.• Fostered great relationship with client, resulting in purchase of additional products and services. • Conducted first line of troubleshooting for software questions/issues.• Built purchased software in client’s system.• Worked closely with technical teams and end users to ensure needs are met.• Managed project to on-time delivery of product.• Served as business administrator of software solution.• Built security roles and permissions for software for end users.• Built web portals for perspective students and counselors. Show less

Wilmington, North Carolina

Mentored and trained new director of advancement services and PMR. Tracked and reported on all report request/projects coming into advancement services for report writers using Microsoft Project Manager. Worked as liaison to people requesting reports and report writers. Developed and implemented forms to capture request of departments. • Produced monthly reports using SSRS on progress of gifts received, pledges, data integrity, reports completed/outstanding, and online giving. Compiled… Show more Mentored and trained new director of advancement services and PMR. Tracked and reported on all report request/projects coming into advancement services for report writers using Microsoft Project Manager. Worked as liaison to people requesting reports and report writers. Developed and implemented forms to capture request of departments. • Produced monthly reports using SSRS on progress of gifts received, pledges, data integrity, reports completed/outstanding, and online giving. Compiled numbers into scorecard for higher university officials.• Troubleshoot issues with online giving such as declined credit cards, site moving slow or the site freezing up and stop processing gifts. Troubleshoot ImageNow issues, Banner problems or TouchNet problems. • Wrote all procedures/training materials for department for Banner processes, ImageNow processes and TouchNet processes. • Collaborated with the Athletic Division at the request of the Chancellor to guide them in developing processes and writing procedures to assist them in everyday processes. • Tested all upgrades for Banner, ImageNow and TouchNet and communicated with IT project manager on results.• Trained new employees in Banner Advancement, Image Now and TouchNet• Built first online and recurring credit card program for university. Created first credit card program with RuffaloCody to enable callers to process credit card numbers and processors to enter gifts next morning. • Advocated and implemented acceptance of Amex as vehicle for giving gifts to university.• Oversaw all payroll deductions given by faculty/staff and employed procedure to increase number and amount since start. • Built new online site where donors can make honor/memorial gifts.• Presented at three conferences on systems in place at university for Image Now gift processing and online giving site. • Presented CASE webinar as CASE study for Image Now process used by Advancement Services gift processors. Show less

Wilmington, North Carolina Area

Managed comprehensive advancement services and prospect management and research departments, including planning, development and implementation of strategic and long-term goals as well as day-to-day operations. Oversaw banner advancement database containing 100,000 records. Provided reports to senior officers on fundraising, data integrity and research initiatives.• Worked closely with IT and other functional areas to accomplish charge set down by chancellor and supervisors.• Ensured… Show more Managed comprehensive advancement services and prospect management and research departments, including planning, development and implementation of strategic and long-term goals as well as day-to-day operations. Oversaw banner advancement database containing 100,000 records. Provided reports to senior officers on fundraising, data integrity and research initiatives.• Worked closely with IT and other functional areas to accomplish charge set down by chancellor and supervisors.• Ensured all state and government regulations as well as CASE standards and VSE rules are followed. • Attended meeting with high-level officers across campus to ensure up-to-date advancement services and PMR on new developments.• Meet with vendors such as RuffaloCody, Target Analytics and donorCentrics on developing plan for next fiscal year and reviewing initiatives of existing fiscal year. • Successfully oversaw testing and upgrade of Banner and SSRS while working as interim. Show less

Wilmington, North Carolina Area

ALLTEL COMMUNICATIONS, Wilmington, North Carolina, Senior Internal Auditor, 2000-2004. Performed daily bank reconciliation for 60 stores across North and South Carolina. Performed surprise store visits to each location reviewing cash, equipment and paperwork. Sent findings report to vice president. Trained and mentored other divisions store’s internal auditors for North and South Carolina, Ohio, Florida and Arkansas. Built automated procedure for inputting adjustments directly into… Show more ALLTEL COMMUNICATIONS, Wilmington, North Carolina, Senior Internal Auditor, 2000-2004. Performed daily bank reconciliation for 60 stores across North and South Carolina. Performed surprise store visits to each location reviewing cash, equipment and paperwork. Sent findings report to vice president. Trained and mentored other divisions store’s internal auditors for North and South Carolina, Ohio, Florida and Arkansas. Built automated procedure for inputting adjustments directly into database, eliminating need to manually key into database, later adopted companywide due to significant savings in hours. Worked with IT to print store closeouts to printer in Wilmington which saved Alltel on FedEx cost which the stores were using to send in the nightly closeouts. Show less

Wilmington, North Carolina Area

Held responsibility for hiring, training and directing 80 people in various areas of restaurant. Prepared monthly budget and profit/loss statement for $3,000,000 per year operation. Performed daily cash accounting with invoices for vendors. Prepared payroll for 120 people every two weeks. Kept federal and state documents for auditing purposes. Ensured store continually followed health department guidelines. Coordinated corporate training team on five franchise store openings for training… Show more Held responsibility for hiring, training and directing 80 people in various areas of restaurant. Prepared monthly budget and profit/loss statement for $3,000,000 per year operation. Performed daily cash accounting with invoices for vendors. Prepared payroll for 120 people every two weeks. Kept federal and state documents for auditing purposes. Ensured store continually followed health department guidelines. Coordinated corporate training team on five franchise store openings for training of new staff and management team. Show less

Associate'S Degree, Information Technology

Associate Of Arts And Sciences (Aas), Computer Programming