Karen Brown Email & Phone Number

Bethesda, Maryland, United States

As a Product Manager, I see opportunities to serve Bright's subscribers with cutting-edge digital products and gaps in Bright’s product offerings and use my innovative mindset to fill them. Simultaneously serve as the product owner in the Agile development process and am accountable for guiding cross-functional, offshore teams in successfully creating.

Wilmington, North Carolina Area

Responsible for leading cross-functional teams to meet prioritized business objectives and solve real problems for users with solutions that are functional and feasible. Develop and communicate an inspiring vision and strategy for the product that leadership, stakeholders, and team members buy into. Understand stakeholders’ current processes and pain.

Wilmington, North Carolina

• Reporting to the CTO, the Project Analyst researches and defines problems or gaps in multiple N2 software applications as they are discovered or changes in those systems as N2 grows. Provides technical support for end.
• Provide support for the testing of new and existing software applications under development.
• Collaborate in the designing, programming, testing, debugging, training, documentation, and support of software.
• Document current procedures both for the field and how the software is designed. Document proposed changes and; once complete, the finished documentation.
• Participates in project teams, special projects and other tasks as assigned by the CTO or higher management.
• Supports the field in researching problems as they surface and either resolve or submit to IT engineers to provide assistance.

• Held responsibility for implementing and training software applications at customer sites. Analyzed school's current data and operating process to recommend best practice for Talisma configuration. Prepared status.
• Fostered great relationship with client, resulting in purchase of additional products and services.
• Conducted first line of troubleshooting for software questions/issues.
• Built purchased software in client’s system.
• Worked closely with technical teams and end users to ensure needs are met.
• Managed project to on-time delivery of product.

Wilmington, North Carolina

• Mentored and trained new director of advancement services and PMR. Tracked and reported on all report request/projects coming into advancement services for report writers using Microsoft Project Manager. Worked as.
• Produced monthly reports using SSRS on progress of gifts received, pledges, data integrity, reports completed/outstanding, and online giving. Compiled… Show more Mentored and trained new director of advancement.
• Produced monthly reports using SSRS on progress of gifts received, pledges, data integrity, reports completed/outstanding, and online giving. Compiled numbers into scorecard for higher university officials.
• Troubleshoot issues with online giving such as declined credit cards, site moving slow or the site freezing up and stop processing gifts. Troubleshoot ImageNow issues, Banner problems or TouchNet problems.
• Wrote all procedures/training materials for department for Banner processes, ImageNow processes and TouchNet processes.
• Collaborated with the Athletic Division at the request of the Chancellor to guide them in developing processes and writing procedures to assist them in everyday processes.

Wilmington, North Carolina Area

• Managed comprehensive advancement services and prospect management and research departments, including planning, development and implementation of strategic and long-term goals as well as day-to-day operations. Oversaw.
• Worked closely with IT and other functional areas to accomplish charge set down by chancellor and supervisors.
• Ensured… Show more Managed comprehensive advancement services and prospect management and research departments, including planning, development and implementation of strategic and long-term goals as well as day-to-day.
• Ensured all state and government regulations as well as CASE standards and VSE rules are followed.
• Attended meeting with high-level officers across campus to ensure up-to-date advancement services and PMR on new developments.
• Meet with vendors such as RuffaloCody, Target Analytics and donorCentrics on developing plan for next fiscal year and reviewing initiatives of existing fiscal year.

Wilmington, North Carolina Area

ALLTEL COMMUNICATIONS, Wilmington, North Carolina, Senior Internal Auditor, 2000-2004. Performed daily bank reconciliation for 60 stores across North and South Carolina. Performed surprise store visits to each location reviewing cash, equipment and paperwork. Sent findings report to vice president. Trained and mentored other divisions store’s internal.

Wilmington, North Carolina Area

Held responsibility for hiring, training and directing 80 people in various areas of restaurant. Prepared monthly budget and profit/loss statement for $3,000,000 per year operation. Performed daily cash accounting with invoices for vendors. Prepared payroll for 120 people every two weeks. Kept federal and state documents for auditing purposes. Ensured.

Associate'S Degree, Information Technology

Associate Of Arts And Sciences (Aas), Computer Programming