Vp, Customer Success
Current
Apr 2022 - Present
AeroLeads people directory · profile
Kimberly Mckellar Email & Phone Number
Meeting customers where they are
at
Gladly
1 work email found
@gladly.com
6 phones found area 650 and 415
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Meeting customers where they are
Location
Burlingame, California, United States
Who is Kimberly Mckellar? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Kimberly Mckellar is listed as Meeting customers where they are at Gladly, based in Burlingame, California, United States. AeroLeads shows a work email signal at gladly.com, phone signal with area code 650, 415, and a matched LinkedIn profile for Kimberly Mckellar.
Kimberly Mckellar previously worked as VP, Customer Success at Gladly and Sr. Director, Customer Success at Gladly. Kimberly Mckellar studied at Women Unlimited Lead Program.
Company email context
Email format at Gladly
This section adds company-level context without repeating Kimberly Mckellar's masked contact details.
{first}@gladly.com
89% confidence
AeroLeads found 1 current-domain work email signal for Kimberly Mckellar. Compare company email patterns before reaching out.
Profile bio
About Kimberly Mckellar
Customer Experience Leader with diverse and unique experience across Ecommerce, healthcare and technology. Skilled at distilling complex business concepts and data into practical and actionable plans. I can see possibilities where others do not. My teams are my passion. Together, we consistently drive top tier revenue, build long-term, profitable partnerships and engender customer loyalty. * Strategic Market Positioning * Key Account Management* Partner Management - Customer Experience * Cross-Functional Team Leadership* Sales Team Leadership
Listed skills include Cross Functional Team Leadership, Strategy, Sales Operations, Strategic Planning, and 19 others.
Current workplace
Kimberly Mckellar's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Kimberly Mckellar work experience
A career timeline built from the work history available for this profile.
Sr. Director, Customer Success
Jan 2022 - Apr 2022
Director, Customer Success
Working directly with brands in the eCommerce, Travel, and Finance industries like Nordstrom, Crate&Barrel, Porsche, REI, and others, our team ensures a differentiated customer experience, increased efficiency, and the ability to transform cost centers into revenue generators. Responsibilities include:* Building a best-in-class team* Market segmentation.
Apr 2019 - Jan 2022
Sr. Director, Customer Success
Head of the Customer Success organization which includes Implementation, Support and Customer Engagement Manager teams. Serves as a conduit between Product, Engineering, Sales, and Marketing. Responsible for renewals, customer retention and identifying up-sell and cross-sell opportunities.
Apr 2016 - Nov 2018
Director, Customer Success, North America
Established the first iteration of Customer Success at Zephyr Health. Developed processes, metrics and communication plans to serve the Implementation, Data Science and Customer Success Managers.
Nov 2014 - Mar 2016
Strategic Account Manager, Client Services
Classic "farmer" successful at expanding SaaS business across large enterprise B2B accounts. Responsible for on-boarding, relationship management, and analyzing data to serve up insights for customers.
Apr 2014 - Oct 2014
Associate Director, Sales
- Leading a team of primary care and specialty account managers with a therapeutic focus on diabetes and cardiovascular disease. Accounts include private practice, community medical groups, Integrated Health Systems and Federally Qualified Health Centers.- Appointed Regional Lead for strategic business planning - 2011 and 2012. Developed a regional.
Dec 2008 - Mar 2014
Business Manager, Hospital Accounts
- Led team of Acute Care Hospital Representatives with responsibility for academic medical centers and community based hospitals - Worked directly with senior management, key opinion leaders, and hospital quality managers to ensure customer needs were understood, met and product education occurred in a patient-centric manner- Led collaboration and.
Mar 2003 - Dec 2008
Commercial Analyst, Sales Operations
- Responsible for communicating and educating executive teams about regional budgets and tracking, sales incentive plan, year-end evaluation template, annual objective setting, alignment, and sales crediting issues.- Guided leadership team through successful sales force realignment and restructuring
Jan 2001 - Mar 2003
Hospital Account Representative
- Managed academic medical centers in all aspects of sales and customer service: product promotion, presentation of market share contracts, presentation of medical/outcome research and protocols, and education of HCPs on product and disease management strategies
Jan 1998 - Dec 2000
Team & coworkers
Colleagues at Gladly
Other employees you can reach at gladly.com. View company contacts →
C(
Caitlin (Caswell) Eckert
Colleague at Gladly
Portland, Oregon, United States, United States
View →
SB
Sarah Berger
Colleague at Gladly
San Francisco, California, United States, United States
View →
AA
Amanda Ariel Chi
Colleague at Gladly
San Francisco Bay Area, United States
View →
EL
Ellen Laux
Colleague at Gladly
Phoenix, Arizona, United States, United States
View →
GR
Gemma Ragozzine
Colleague at Gladly
San Francisco Bay Area, United States, United States
View →
SM
Sako M
Colleague at Gladly
San Francisco, California, United States, United States
View →
JS
Joe Scheip
Colleague at Gladly
Brooklyn, New York, United States, United States
View →
JC
Jodi Cerretani
Colleague at Gladly
Boulder, Colorado, United States, United States
View →
JC
Jessica Chang-Louie
Colleague at Gladly
San Francisco, California, United States, United States
View →
RN
Ray Novales
Colleague at Gladly
San Francisco, California, United States, United States
View →
Caitlin (Caswell) Eckert
Colleague at Gladly
Portland, Oregon, United States, United States
View →
SB
Sarah Berger
Colleague at Gladly
San Francisco, California, United States, United States
View →
AA
Amanda Ariel Chi
Colleague at Gladly
San Francisco Bay Area, United States
View →
EL
Ellen Laux
Colleague at Gladly
Phoenix, Arizona, United States, United States
View →
GR
Gemma Ragozzine
Colleague at Gladly
San Francisco Bay Area, United States, United States
View →
SM
Sako M
Colleague at Gladly
San Francisco, California, United States, United States
View →
JS
Joe Scheip
Colleague at Gladly
Brooklyn, New York, United States, United States
View →
JC
Jodi Cerretani
Colleague at Gladly
Boulder, Colorado, United States, United States
View →
JC
Jessica Chang-Louie
Colleague at Gladly
San Francisco, California, United States, United States
View →
RN
Ray Novales
Colleague at Gladly
San Francisco, California, United States, United States
View →
2 education records
Kimberly Mckellar education
Education record
Women Unlimited Lead Program
Bachelor Of Arts (B.A.), Science, Technology And Society
University Of California, Santa Cruz
FAQ
Frequently asked questions about Kimberly Mckellar
Quick answers generated from the profile data available on this page.
What company does Kimberly Mckellar work for?
Kimberly Mckellar works for Gladly.
What is Kimberly Mckellar's role at Gladly?
Kimberly Mckellar is listed as Meeting customers where they are at Gladly.
What is Kimberly Mckellar's email address?
AeroLeads has found 1 work email signal at @gladly.com for Kimberly Mckellar at Gladly.
What is Kimberly Mckellar's phone number?
AeroLeads has found 6 phone signal(s) with area code 650, 415 for Kimberly Mckellar at Gladly.
Where is Kimberly Mckellar based?
Kimberly Mckellar is based in Burlingame, California, United States while working with Gladly.
What companies has Kimberly Mckellar worked for?
Kimberly Mckellar has worked for Gladly, Zephyr Health, and Merck.
Who are Kimberly Mckellar's colleagues at Gladly?
Kimberly Mckellar's colleagues at Gladly include Caitlin (Caswell) Eckert, Sarah Berger, Amanda Ariel Chi, Ellen Laux, and Gemma Ragozzine.
How can I contact Kimberly Mckellar?
You can use AeroLeads to view verified contact signals for Kimberly Mckellar at Gladly, including work email, phone, and LinkedIn data when available.
What schools did Kimberly Mckellar attend?
Kimberly Mckellar studied at Women Unlimited Lead Program.
What skills is Kimberly Mckellar known for?
Kimberly Mckellar is listed with skills including Cross Functional Team Leadership, Strategy, Sales Operations, Strategic Planning, Pharmaceutical Industry, Leadership, Strategic Partnerships, and Account Management.
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