Kevin White Email & Phone Number

Spring, Tx, Us

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Provide Taxa consumers with access to our products by establishing and maintaining a network of aligned dealer partners and strategic partnerships-Utilize market data and state's registration records to prospect and sign potential dealer partners in key and untapped BTAs-Analyze SSI Data to understand a market's potential for opening order revenue, ability to sell through inventory, and expected number of dealer reorders for the duration of a contract-Evolve distribution beyond… Show more Provide Taxa consumers with access to our products by establishing and maintaining a network of aligned dealer partners and strategic partnerships-Utilize market data and state's registration records to prospect and sign potential dealer partners in key and untapped BTAs-Analyze SSI Data to understand a market's potential for opening order revenue, ability to sell through inventory, and expected number of dealer reorders for the duration of a contract-Evolve distribution beyond traditional dealerships while finding ways to successfully grow existing relationships-Drive success through locally focused key market business plans-Explore creative Taxa ownership opportunities and customer types-Develop an omni channel pricing policy to ensure target margins are achieved across all distribution channelsAdopt a more consumer focused lifestyle brand mentality; lead with Product to create immersive consumer experiences-Embrace the Taxa website as the center of Taxa's universe with emphasis given to product presentation/tours and habitat adaptability to consumer's various recreational lifestyles-Create immersive consumer experiences (online and offline)-Develop passionate sales partners and set them up for success in all distribution channels-Create long term advocacy plan that connects Taxa's values with its customer values-Connect Taxa habitats with the outdoor community at point of recreational and social activityOther responsibilities-Work with the sales team to develop training material and onboarding processes for new dealers and partners-Provide forecasting and sales pipeline development in the omni channels -Oversee long and short range sales and marketing strategies to include competitive analysis of market trends and identification of new market opportunities-Increase profitability of existing business -Work with Dealer Support Representatives to ensure that orders are being processed and dealer satisfaction is being met in all service areas Show less

Houston, Texas, United States

-served as resident Taxa product expert-provided detailed technical and use case data to prospective buyers in effort to get them to commit to buying a habitat-held scheduled calls and maintained regular email communication with prospective buyers-answered inbound chat questions and requests from our website-managed the Dealer deposit process by updating orders, confirming deposit details, and assigning confirmations to dealer support- sold Woolly Bear habitats directly and… Show more -served as resident Taxa product expert-provided detailed technical and use case data to prospective buyers in effort to get them to commit to buying a habitat-held scheduled calls and maintained regular email communication with prospective buyers-answered inbound chat questions and requests from our website-managed the Dealer deposit process by updating orders, confirming deposit details, and assigning confirmations to dealer support- sold Woolly Bear habitats directly and managed the order entry, inventory, invoicing, payment collection, and hand off processes for factory pickups and deliveries-assisted the service department by answering technical inquiries-managed the sales of of our used marketing unit inventory-maintained up to date customer data in HubSpot by recording all phone calls, meetings, and emails and associated details-reported on sales metrics and trends-measured weekly deposits against revenue and yearly goals-created and managed dashboards for advanced reporting-assisted the marketing effort by creating blog posts, how-to's, social media content, and photographs of frequently asked questions and every day use scenarios-provided in person or video tours/walk arounds to buyers and visitors to the factory- trained new Dealers on our product specifications, lead process, and deposit process-managed and created workflows and automated email campaigns in HubSpot-assisted with goal setting, sales projections, and create new department initiatives during yearly planning-represented Taxa at a variety of trade shows and public events in effort to promote our products-provided monthly factory and habitat tours to registered guests Show less

Houston, Texas

Houston, Texas

-Developed and maintained relationships with distributors, vendors, and owners-Implemented processes within the CRM to create service level agreements for all inbound phone calls, emails, online form submissions, parts orders, warranty requests, and technical questions-Utilized CRM to set up reporting processes and provided metrics to identify business trends, and contribute to process improvement-Oversaw all dealer/customer communication, parts fulfillment, warranty approvals, and… Show more -Developed and maintained relationships with distributors, vendors, and owners-Implemented processes within the CRM to create service level agreements for all inbound phone calls, emails, online form submissions, parts orders, warranty requests, and technical questions-Utilized CRM to set up reporting processes and provided metrics to identify business trends, and contribute to process improvement-Oversaw all dealer/customer communication, parts fulfillment, warranty approvals, and technical support-Coordinated upgrades and hardware replacements/installations at client sites-Collaborated with technicians, design team, and operational leads to improve internal processes and resolve production issues based on metrics obtained from daily communication with customers and dealers Show less

Houston, Texas

-Developed and maintained excellent client relationships-Exceeded client service level agreements with CRM tickets generated from all inbound requests-Advised/educated clients within procedural guidelines to ensure a complete solution to their technical or service questions-Created custom reports and wrote database update scripts for clients using SQL-Remained current with all new software/product releases and their impact on client base-Coordinated upgrades and hardware… Show more -Developed and maintained excellent client relationships-Exceeded client service level agreements with CRM tickets generated from all inbound requests-Advised/educated clients within procedural guidelines to ensure a complete solution to their technical or service questions-Created custom reports and wrote database update scripts for clients using SQL-Remained current with all new software/product releases and their impact on client base-Coordinated upgrades and hardware replacements/installations at client sites-Provided access control system setup, solutions, and onsite support for live events-Assisted peers, and severed as a mentor to junior peers with day to day troubleshooting and high level problem resolution-Trained clients on all new feature functionality as it became available for production use Show less

Chantilly, Va (Based In Houston, Tx)

-Responsible for test case creation and execution against all products in the Ticketmaster Advanced Products suite and services -Collaborated with product teams and software development engineers with regard to technical implementation and product improvement-Strong knowledge of QA methodology and tools such as DevOps, Agile, Scrum, Kanban, Level 1-4 test case creation, automation and manual test case execution-Analyzed technical specifications for writing test cases and executed… Show more -Responsible for test case creation and execution against all products in the Ticketmaster Advanced Products suite and services -Collaborated with product teams and software development engineers with regard to technical implementation and product improvement-Strong knowledge of QA methodology and tools such as DevOps, Agile, Scrum, Kanban, Level 1-4 test case creation, automation and manual test case execution-Analyzed technical specifications for writing test cases and executed test plans-Analyzed log files to find defects in code and other processing errors-Experience with automated testing frameworks, tools and services such as Test Complete, Cucumber, and writing functional code Show less

Houston, Texas Area

-Responsible for daily product and software support -Communicated product updates, new features and functionality to clients-Provided clients with training of new features and functionality-Served as a consultant to clients to evaluate needs and long-term business goals-Prioritized and effectively communicated project escalation-Facilitated product advancement -Served as member of 24 hour on-call team to manage client database issues, outages, and production issues on a… Show more -Responsible for daily product and software support -Communicated product updates, new features and functionality to clients-Provided clients with training of new features and functionality-Served as a consultant to clients to evaluate needs and long-term business goals-Prioritized and effectively communicated project escalation-Facilitated product advancement -Served as member of 24 hour on-call team to manage client database issues, outages, and production issues on a national level Show less

Houston, Texas Area

-Created and executed the sales, service plan, and strategic communications program (2,500 Club Seat and Suite accounts)-Coordinated pricing, packaging and administering all single game suite and club seat products-Supervised the operation and administration (including staff and budget) of the stadium Club areas at all Texans home games-Assisted with contract development and administration for Premium Seating patrons-Served as key team interface with internal and external… Show more -Created and executed the sales, service plan, and strategic communications program (2,500 Club Seat and Suite accounts)-Coordinated pricing, packaging and administering all single game suite and club seat products-Supervised the operation and administration (including staff and budget) of the stadium Club areas at all Texans home games-Assisted with contract development and administration for Premium Seating patrons-Served as key team interface with internal and external vendors-Generated $60,000 in additional ticket revenue (2005) through creation and execution of Texans Sideline Experience Show less

Houston, Texas Area

-Served as the direct contact with season ticket holders-Managed and maintained season ticket accounts -Managed customer service issues and game day ticket takers -Developed service plans, strategies, goals, and team building approaches for the Ticket Office staff

Ba Liberal Arts-Mass Communication, Advertising And Marketing

Activities and Societies: Worked for the school paper selling display ads, and also worked as a student worker in the Public Relations.

General Studies

Activities and Societies: Attended school on a scholarship to play on the drum line in the university's marching band.