1st tier customer and technical support. Manage and maintain customer vehicles details and tracking platform accounts. Coordinate with customers and technicians for the device installation in vehicles. GPS Device configuration and providing installation training to technicians. Providing the training through phone and remote system of vehicle tracking system. Generate the DPS certificates in SIRA system. Trouble shooting the GPS device issues and reporting the… Show more 1st tier customer and technical support. Manage and maintain customer vehicles details and tracking platform accounts. Coordinate with customers and technicians for the device installation in vehicles. GPS Device configuration and providing installation training to technicians. Providing the training through phone and remote system of vehicle tracking system. Generate the DPS certificates in SIRA system. Trouble shooting the GPS device issues and reporting the platform issues to development team. Creating and monitoring the alerts in tracking system. Maintaining the stocks of GPS Devices and reporting monthly stock reports to purchasedepartment. Monitoring the customer vehicles and reporting to customer as their needs. Remind the customer for vehicle maintenance and DPS certificates Renewal. Generating the tracking reports for customers as their needs. Responsible for other duties as assigned Show less

Manage and monitor all installed systems and infrastructure Install, configure, test and maintain operating systems, application software and systemmanagement tools Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, andwork with developers to implement those fixes Maintain security, backup, and redundancy strategies