Account Manager
CurrentSince joining Fitzmark in 2019, I have successfully maintained and expanded customer relationships while delivering strategic insights that optimize business operations for high-profile clients. This approach has consistently driven revenue and profit growth across all my accounts year-over-year.My responsibilities include submitting competitive customer RFPs quarterly, providing spot pricing, and working with our Operations team to analyze the freight market and negotiate carrier prices. I also manage tracking to ensure timely deliveries, coordinate appointments with shippers and receivers, and offer real-time updates to enhance customer satisfaction.My expertise lies in cultivating and sustaining strong client relationships, maintaining effective communication, and ensuring that logistics agreements are consistently met. I collaborate closely with clients to identify and implement improvements in speed, cost, and service. My focus on efficient goods movement plays a crucial role in driving customer satisfaction, retention, cost optimization, and overall profitability.