Kristina Ortmann Email & Phone Number

Minneapolis, Mn, Us

• Manage and Develop a team of Quality and Software Engineers• Build strong relationships across business units in NJ, Toronto, Ukraine, and Minneapolis to support the needs of the Analytics product • Ensure alignment for all stakeholders through full visibility into the retail network within analytics and consistently push for adaption of the data engine product.• Streamline the analytics workflow and promoting scalability within the retail network• Consistently provide recommendations and advise senior management and above to be able to make key decisions. • Define and implement the new structure of Agile sprints for incoming work to the global Network team.• Manage cross-departmental strategic projects and initiatives

• Analyze designs and specifications to ensure they meet business requirements• Design and execute test processs used to verify updates made to products and/or services function correctly prior to installation• Identify and investigate issues found during testing• Perform SQL queries to obtain and modify customer data within the database• Coordinate installations with Release Management and Engineering teams• Develop and lead trainings for new team members• Utilize agile development practices with Sprint and Kanban methodologies• Work in partnership with business analysts and developers on designs and functionality of products• Setup and manage AS2 transfer protocol, FTP, and VAN connections

• Analyze designs and specifications to ensure they meet business requirements• Design and execute test processs used to verify updates made to products and/or services function correctly prior to installation• Identify and investigate issues found during testing• Perform SQL queries to obtain and modify customer data within the database• Coordinate installations with Release Management and Engineering teams• Develop and lead trainings for new team members• Utilize agile development practices with Sprint and Kanban methodologies• Work in partnership with business analysts and developers on designs and functionality of products

• Provided guidance for usage of EDI transactions in various formats/SAP systems for appropriate fulfillment models• Developed and managed client EDI production through a combination of client analysis, specification and interpretation of EDI strategies and execution of service• Recommended possible improvements in corporate infrastructure to improve department efficiency• Developed and Implemented an in-depth Assortment based training for both internal and external resources

• Provided technical support for customers via phone, email and online chat• Answered, evaluated and prioritized requests from customers experiencing problems with web-based services and Electronic Data Interchange (EDI)• Developed internal and customer facing training materials for access on the company website• Logged and tracked calls in a CRM database (Salesforce) to maintain historical records and necessary documentation.• Responded to and resolved open issues in an appropriate time frame and maintained historical records and related documentation• Utilized excellent customer service and analytical problem solving skills• Demonstrated organizational skills with the ability to effectively manage multiple projects• Consistently nominated as a top performer on the team as elected by coworkers

• Played a leadership role in overseeing Member Service Staff• Provided excellent customer service to members• Assisted the Member Service Director and Membership team with implementation of member retention initiatives; ensuring timeliness and consistency• Worked with Sales Team to increase and maintain membership • Assisted the Member Service Director in implementing marketing initiatives for membership and all branch programs