* Plans, organizes, and directs the activities of 502 CS/SCOS section, ensuring that Client Support Center complies with legal and regulatory requirements and meets customer needs.* Exercises supervisory personnel management responsibilities.* Represents the 502 CS/SCOS with a variety of installation and functional area organizations.* Provides technical guidance and instruction to users and other IT specialist.* Serves as a technical advisor to management.

Performs client-level support for desktop, printing, and handheld devices for personnel on the JBSA-Lackland enclave of the AF Information Network. Follows guidelines in accordance with establishedStandard Operating Procedures. Maintains proper IT certifications IAW DoDD 8570. Ensures ITsystems comply with established STIGs and SRGs. Provides complex support for IT solutions,software and hardware service requests, and incident processing for end user issues including trackingof incident/service requests using a trouble ticket system (Remedy). Installs and configures approvedsoftware. Setup of local printers and Multi-function devices on the NIPR/SIPR networks. Repairing,imaging, upgrading and patching of desktops, laptops and tablets on the AFNET using tools such asSCCM client. Adds machines on the NIPR/SIPR network domain. Supports clients remotely usingtools such as Dameware and Remote Desktop Connection. Participate in special projects to includetech refresh, hardware and software upgrades. Blackberry and IPhone setup. Utilize tools such asNetIQ and Resource Administrator (DRA) application with administrative privileges to create/deletecomputer accounts, modify user, organizational and distribution accounts for the purpose of securityrequirements compliance. Perform CAC pin resets as a Trusted Agent. Local Registration Authority(LRA) – creation of encrypted org certificates. Serves as the primary Unit Software License Manager(USLM) for the entire Squadron and is designated as a Cyber Security Liaison (CSL).

- Monitors and responds to hardware, software, and network problems utilizing hardware and software testing tools and techniques.- Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance.- In support of microcomputer applications, analyzes requirements; creates, designs and develops requirements in required media; provides program support; tests, debugs and writes documentation as required.- Provides user training for hardware/software products; identifies problems and resolves hardware/software/network malfunctions; performs minor hardware/software/network maintenance such as board replacement, cable switching, communication assistance, hardware (printers) installation/replacement; interfaces with mainframe, LANs, Networks, provides analysis support for such requirements.- Performs Start Up, Power Off, Shut Downs and Power Failure Recovery procedures when required.- Promptly and accurately reports all maintenance calls. Notifies vendors of software and hardware problems. Works with vendors to correct system faults.- Adhere to AF, DHA, JBSA Lackland, 59 MDW, and AFMRA regulations concerning Computer Operations.- Support users in the structuring of requests and inquiries with a user-oriented language; identifies possible technical problems in the terminal, communication lines or the computer system; and advises the terminal user of where and how to acquire appropriate technical assistance.- Use trouble ticket software (Remedy) to document and maintain all user trouble calls. A ticket number will be given to the customer when the ticket is created.- Conducts on-the job orientation, demonstrates how to operate equipment, loads new software releases, submits Communications-Computer Systems Requirements Document (CSRD) and System - --- Change Requests (SCR), and assists functional users with any system problems they may encounter.

Tier 1 Desktop Support (Contract) July 2019 – December 2019 Apex Systems, San Antonio, Texas Provided Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions and provided expertise to solve first and second tier technical support issues for end-users of the DHA Global Service Center's products and services. Used automated information systems to analyze routine situations. Reviewed incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Resolved problems or contacts more senior technical support as necessary. Supported users by fulfilling individual requests for information and/or training in the utilization of the various databases available. Conducted technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintained network diagrams and circuit records. Instructed users in the use of PCs and networks. Performed basic PC, PBX, and network software programming. Interacted with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Maintains established security policies and procedures that protect Spurs Sports & Entertainment (SS&E) franchises, including Toyota Field the AT&T Center, along with its assets, employees, and guests. The person in this position will conduct security screening of patrons, employees, and guests, and will control access into the AT&T Center and Toyota Field, and to secured areas; patrol the facilities paying special attention to activities or situations that may breach security or pose a safety hazard. Successful employees will possess the ability to follow instruction and quickly respond to emergency situations where an immediate decision is necessary. Security Guards are responsible for taking and deciding how to effectively maintain a safe and secure environment. Security Guards are required to have a basic understanding of walk-through metal detectors, hand-held metal detectors, security access control systems, security protocols, and other security related equipment.

Senior communications chief to the Director, Secretary of Defense Communications Office; provided 24 hour Watch Center support and worldwide communications for the Secretary of Defense and Deputy Secretary of Defense. Supervised 11 Joint executive support personnel who provided worldwide voice, video, data communications and global situational awareness. • Supervised the command and control of communications systems across multiple security platforms and networks; managed dissemination of critical operations and intelligence products• Managed terrestrial information technology support for the Secretary of Defense and Ministries of Defense for 23 foreign nation counterparts• Synergized communications, cybersecurity, and IT requirements across U.S. State Department, White House communications, Joint Staff, National Security Agency, and Defense Intelligence Agency Operations Centers• Directed, planned, and organized activities of professional and administrative staff engaged in providing information technology services across the geographically dispersed teams• Maintained accountability of information technologies valued in excess of $3.5 Million for 48 consecutive months

Provides communications support for the U.S. Africa Command, U.S. European Command, Marine Forces Africa and Europe, United States Army Garrison – Stuttgart. Served as the senior advisor to the Commander regarding military personnel, operations, and mission accomplishment. • Supervised the operations and maintenance of the Joint Nuclear Operations Center, COMSEC Management Office, and the United States European Command Deputy Communications Team• Responsible for the training, readiness, and daily accountability for the organization comprised of Military and DA Civilian personnel. Managed equipment and property valued at over $175 Million.

Provided worldwide command, control, communications, computers, and intelligence (C4I) support during airborne, ground mobile, or stationary operations across Africa, Europe, and the U.S. with a diverse 11 personnel team. Troubleshoots and installs computer and peripheral equipment for the Commander and his immediate staff. Performs VTC connectivity via mobile kits and garrison operations. Installed, operated, and maintained Defense Continuity Integrated Network (DCIN) –TS Extended Office Suite (DEOS) across secure and unsecure local area network platforms concurrently maintained and operated Executive Voice Kits (EVK), and Executive Communications Kits (ECK). Installed, maintained, configured and performed troubleshooting on Department of Defense COMSEC equipment. Developed and implemented security controls and formulated operational risk mitigation while aiding in security awareness programs. Managed access controls and privileged account processes; provisioned, de-provisioned, and ensured user accounts were consistent with minimum access required for use policies.

• Supervised the installation of secure voice, and secure local area networks for a multinational force responsible for training members of the Afghanistan National Army• Interpreter Manager responsible for handling pay and accountability of 30 local foreign interpreters.

• Local area network systems administrator of the North Area Baltimore Division, responsible for 800 classified workstations and 250 unsecure workstation networks. Resolved over 2000 technical requests consisting of 1100 workstations and 140 UNIX systems, all valued at over $10M. • Troubleshoots remedy tickets that include repairing hardware and software on NIPR, SIPR, and JWICS systems. • Supervised a diverse 95 personnel team comprised of Military, Civilian, and foreign national Contractors with four subordinate divisions across Afghanistan supporting the U.S. global terrorism efforts (Kabul Afghanistan DEC 2009- JUN 2010).

• First line supervisor performing duties in the Director’s 24-hour operations center and superbly coordinated, monitored, and restored critical communications and computer systems supporting the President and his staff. • Provided communications testing in support of over 200 Presidential and 154 vice Presidential deployments. Managed and validated the installation of over 1,200 circuits valued at over $350,000 with zero errors. • Deployed worldwide as a Network Systems Technician responsible for maintaining secure and non-secure data communications utilizing satellite and digital communications. Responsible for the operation of over $2M worth of secure and non-secure data processing equipment. • Provided mobile desktop support for while deployed worldwide in support of the POTUS, VPOTUS, FLOTUS, USSS, and their respective staffs.